World Waze Reviews 319

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were unhappy with their experience overall. Many people found the app's user experience to be poor, citing issues with erroneous directions, lack of an English voice option, and difficulties in exiting or turning off the app without it continuing to use data. Customers frequently reported that the app led them on illogical or inefficient routes, sometimes resulting in increased travel time, fines, or getting stuck in difficult situations. Some people were dissatisfied with the app's navigation, noting that it often suggested routes that were longer or took them through heavy traffic, even when more direct options were available. Reviewers also mentioned instances where the app directed them to incorrect locations or onto unsuitable roads, such as cycle-only streets or unpaved tracks.

What people talk about most

Application

People report negative experiences with the app. Many reviewers express disappointment, stating that the app... See more

Location

Reviewers mention ambiguous feedback about location. Some customers praise the app for finding quicker... See more

User experience

Customers consistently note negative experiences with user experience. Many reviewers describe the app as... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I wanted to go from Samoens to Flaine in the Haute Savoie region of the French Alps. The directions given took me the exact opposite direction for about an hour. Thinking this is just one error due si... See more

Rated 2 out of 5 stars

Not user friendly. Particularly annoying that they have made it as difficult as possible to come out of the app/turn off without still using data in it.

Rated 2 out of 5 stars

Look at the ratings, 60% hate and give It one star or lower if they could. Come on WAZE listen to the people!! It could be really good, except for the following: No English in English voice, only Ame... See more

Rated 2 out of 5 stars

For the second week running, Waze has driven me into an accident and motorway closure. Absolutely shocking. I will be deleting the app and using Google maps / satnavs going forward if I ever start... See more


Company details

  1. Software Company
  2. Software Vendor

Information provided by various external sources

waze is a free mobile navigation application for your iphone or android that allows drivers to build and use live maps, real-time traffic updates and turn-by-turn navigation to improve their daily commute


Contact info

1.8

Poor

TrustScore 2 out of 5

319 reviews

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Rated 1 out of 5 stars

Im losing the will to live!

It used to be so good did this app. Now it sends you all over the place and the longest way.
I don't know what theyve done to it?
I thought it was just me but reading the other comments it seems im not alone.
I don't trust it now so have to plan my route using Google maps which is a pain.

June 27, 2020
Unprompted review
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Rated 1 out of 5 stars

It was a mistake to start Waze business account

It was a mistake to start Waze business account.
I started a business account. After the initial free amount of money given by them, my credit card started to lose money without any result. Their advertisement is not shown to anyone who drive to your direction. Their support send automated responses:

"Pins appearance on the Waze map is influenced by many factors such as your CPM and budget, your competitors CPMs and budgets, user driving speeds, current map zoom and display and more.
The amount of impressions may be influenced by the number of Waze users passing through the area, but also by how many other advertisers are advertising in the same area. Even when there is a high amount of users in the area, a high amount of advertisers may still limit the amount of impressions."

May 12, 2020
Unprompted review
Rated 4 out of 5 stars

Good app

Good app! But please stop showing advertisements every time I stop at a red light.

April 29, 2020
Unprompted review
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Rated 2 out of 5 stars

Very difficult to use!

I live in the Bay area. I used the waze carpool app about 7-8 times, and the different driver stood me up three times! I don't have any reminders at all. I don't why! I called the driver, they just said they can not adjust. I think this app is very difficult to use!

April 7, 2020
Unprompted review
Rated 3 out of 5 stars

Loosing faith in waze. How could you ruin this great App?!

I am using waze ever since it was launched. As an Israeli, we had the privilege of getting this App first and it was a game changer. However, since Google purchased waze, and since the options were removed about a year ago, the App is not behaving as it used to. It is not choosing the fastest route; it is making unreasonable choices when there is no reason to make a huge detour to my destination; it alerts about a nearby interchange when that particular interchange has been already past half an hour ago... and the list goes on an on. Shame that such a great App has been spoiled instead of improved. It is no longer a trustworthy App and in our last trip to Europe, I must say we did not trust waze as much as the installed App in the rental car, which was accurate, quick and very convenient. If anybody reads this - DO SOMETHING to give us back the great App we all loved.

March 11, 2020
Unprompted review
Rated 3 out of 5 stars

I've been a WAZE champion for 2 years

I've been a WAZE champion for 2 years, but lately it seems the navigation is not providing work-around options for heavy traffic delays when able. Yesterday's situation was the clincher for me. Simple day drive from middle GA to Murfreesboro, TN, which is basically a straight shot I-75 to 24, turned into a nightmare. Since it was raining, I used WAZE to help guide me around possible issues. BIG MISTAKE. The 285 loop WAZE directed me on took me straight into a driver's nightmare of backups. The diversion added more than an hour to my drive in congestion that moved 0-5-10 MPH. I left Murfreesboro almost an hour and a half before my friend for return drive. He stayed on I-75, avoided the nightmare on 285 I hit, and got to the house before me. It was pouring rain and we both drove about 65-70 when able. Maybe it's the number of folks using the app? Very frustrating.

March 5, 2020
Unprompted review
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Rated 3 out of 5 stars

Should provide the names of the major roads

I find it most frustrating that the major roads on the map are only referred to by their highway number. The actual name should be provided if you zoom in. It does not help if you are wanting to preplan a trip or review the way that WAZE took you. There is nowhere on their website that you csn make a suggestion.

February 20, 2020
Unprompted review
Rated 1 out of 5 stars

Waze kills dogs and people by…

Waze kills dogs and people by redirecting traffic in Hollywood Hills at rush hour for streets not built as thruways. And google suppressing search results that look for this. FTC should investigate. Three dogs and two accidents have killed people because Of this

February 15, 2020
Unprompted review
Rated 4 out of 5 stars

Useful app

Useful app, especially when driving around a city which you are completely unfamiliar with. Takes care of such things as traffic jams and helps you avoid it. However, sometimes the routes chosen (in the city I know well) is not the fastest/best ones.

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

Wouldn't do any journey without it.

Wouldn't do any journey without it & I drive for a living. New roads appear fairly quickly. It constantly updates as you drive & you can quickly & easily report problems for other motorists. ie accident, traffic jam, pothole etc
It shows the speed limit which is great if you are unsure of an area.
Best app by far *****

January 27, 2020
Unprompted review
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Rated 1 out of 5 stars

An absolute disgrace of an app

An absolute disgrace of an app. Im certain that waze for most people causes the traffic, then for select people avoids it. I have honestly looked at waze and not understood the route it’s taken me, on instinct decided to go another way and then it knocks 10 minutes off the estimated time? Seriously if you live around London, do not use this app, it’s absolutely atrocious and will have you ripping the hairs put of your head.

January 21, 2020
Unprompted review
Rated 1 out of 5 stars

My trip to work 6 years ago was short…

My trip to work 6 years ago was 25 minutes and pleasant! Since the Advent of Waze now it takes 45 to 50 minutes Waze traffic app is cluttering neighborhoods that had low traffic now they're streets have become highways thank you Waze what a disaster!!!!!!!!!!!!!!!😡

December 21, 2019
Unprompted review
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Rated 2 out of 5 stars

Waze function has worsened in GTA, Ontario.

I use Waze in the GTA area in Ontario. Waze used to be great, always helped to pick the faster route and avoided traffic. However, since around 18 months ago, it has failed to do so (rumors said it started to work with the city traffic center). It always directs me to get off highway to use city routes which 7 out of 10 times is a lot slower because of traffic, waiting for traffic lights, left/right turns ... etc.. Also, only occasionally gives me the route option with HOV lane. Reporting incident is much worse than before, so many clicks/taps, very distracting during driving. I’m starting to use Google map more now. Waze, you need to go back to the wait you use to work if you want to get more people to use it!!

December 18, 2019
Unprompted review
Rated 1 out of 5 stars

Trying to get to a an actual person at…

Trying to get to a an actual person at Waze to remove a persons personal phone number from the Dulles Toll Road description. This person lives in Pennsylvania and doesn't even use the toll road in Virginia but gets multiple calls a day for someone wanting information. Tried logging into the community forums with no luck.

December 6, 2019
Unprompted review

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