WorldJewels Reviews 

133
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning craftsmanship, beautiful design, and high quality of their custom jewelry pieces. People often mention that the staff is exceptionally polite, helpful, and professional, making the design process smooth. Many buyers feel that their finished purchases completely exceed expectations and truly make special life occasions even more memorable. However, some people mentioned that product deliveries can sometimes take much longer than expected, occasionally requiring multiple follow-up calls. A few consumers also noted frustrating shipping delays and persistent issues with receiving accurate tracking updates for their orders.

What people talk about most

Product

People report positive experiences with product, noting that the jewelry is stunning and exceeds... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction and delight with their jewelry.... See more

Service

Clients share ambiguous opinions on service. Many consumers report feeling confident and satisfied with... See more

Delivery service

Reviewers express mixed feelings about the delivery service, reflecting a wide range of experiences. While... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For those of you considering purchasing a piece of jewelry from World Jewelers understand that you will receive a high quality product. However, based on their success, deliveries may take over a mont... See more

Rated 5 out of 5 stars

World Jewels is the place to go! I am so happy that I found Allen. I had the best experience when creating my fiancés custom wedding band. Great pricing, amazing quality, and great service. I am refer... See more

Rated 5 out of 5 stars

I just received customized diamond band and I have to say the experience was amazing. The quality was better than I expected. It’s hard to make a purchase online without seeing it. Thank you Allen, I... See more

Company replied

Rated 5 out of 5 stars

I got to tell you all, I waited last minute for the Christmas celebration and went on-line and ordered two fine pieces of necklaces and I was able to get it within 3 days…. The gift were welcomed wit... See more


Company details

  1. #107 of 155 best companies in Jewelry Store
  2. #169 of 310 best companies in Clothing Store
  3. #17 of 18 best companies in Diamond Dealer
  4. #47 of 58 best companies in Jeweler
  5. #41 of 57 best companies in Jewelry Designer
  6. #29 of 39 best companies in Jewellery Manufacturer

Written by the company

Engagement Rings, Diamond Rings, Loose Diamonds, Diamond stud earrings Man Diamond Rings and Diamond Pendants.


Contact info

4.2

Great

TrustScore 4 out of 5

133 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(133)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

HORRIBLE company

HORRIBLE company!! Stay far away! I want to start out by saying I refuse to give them any stars but I couldn't leave it blank. We purchased a ring about 2 months ago. After receiving it I was very disappointed!! The ring didn't look like what was pic...tured and the quality of the work was horrible. The ring was super thin and BENT , details were unpolished, the mountings for the diamonds were squished and bent. The center diamond was not as promised either. It was supposed to be a "certified" diamond. I got a certificate, but it was a cheap print out certified by them. I returned it the next day. The customer service is terrible. "What do you want" is how they answer you on the phone. We have been told at least 5 times that the refund will process today. We still have not received the money back . I took a chance because of a lot of good reviews I saw on multiple review sites. BIG MISTAKE. I didn't expect perfection because of the low price, but it really looked terrible.

June 13, 2012
Unprompted review
Rated 1 out of 5 stars

Do not buy from them

"I made a mistake.... I ordered an engagement ring from world Jewels. It took a week longer then it was suppossed and then came incorrect... It was suppossed to be a SI2 clarity and G-H coloring... we got an I1 with obvious flaw with K color. Luckilly we were able to return it and have the main diamond (and two broken ones) replaced. Unfortunately with that engagement ring any normal wedding band would damage the engagement ring so I ordered the matching ring from world Jewels... It took a month and a half to deliver... repeated attempts to speak to Alan were not returned"

March 2, 2012
Unprompted review
Rated 1 out of 5 stars

inferior diamonds

The diamonds on this ring were not as described. There were large inclusions that could be seen easily with the naked eye. I returned the ring to have these fixed, and they gave me the ring back with a different diamond with similar flaws. A local jeweler told me the CS was I2 quality, and the side diamonds ranged from SI2 to I2. Also the amount of diamonds on the side was .75 ctw not 1 ctw. I paid for the ring on Dec 20, they received the ring back on Jan. 30 for the second time, and I was told I will not get my refund until Feb 22. That is a lot of time with no ring and no money. Horrible business all the way around. I tried to post this review on their website, but they did not allow it. They only post positive reviews on their site.

February 1, 2012
Unprompted review
Rated 5 out of 5 stars

Best

World jewels has excellent service! I'd definitely recommend it to anyone who wants to buy their engagement ring, or any ring! The item arrived in the scheduled time and the ring was beautiful! Most places send you bad diamonds sometimes but you'll never have this problem here. Everything I have ordered from them has been beautiful and sparkly. I've looked many places for rings but this is by far my favorite place to shop, and it's convinently online

November 12, 2010
Unprompted review
Rated 1 out of 5 stars

Still waiting for Customer service.

I purchased an engagement ring back in May that was suppose to be an SI in clarity. (minor flaws only visible at 10X magnification) The ring in reality is an I3 with a flaw visible to the naked eye. I missed the flaw when I reviewed the diamond initially but when I checked the ring out before proposing the flaw is clearly visible even when held out at arms length. This is a breach of contract. I agreed to purchase a ring with no flaws visible to the naked eye and instead I got a ring with a black dot that can be spotted at 3 feet. I sent the ring back almost two weeks ago and since then I have only recieved a generic email that the ring was being reviewed. This ring is worth way less than what I paid for it and more importantly it looks like crap.

October 4, 2010
Unprompted review
Rated 1 out of 5 stars

World Jewels sell diamonds that are terribly flawed! Do not shop here.

My husband spent thousands of dollars on my wedding ring. However, the ring that we received was horrible. The diamond was completely flawed! The employees are rude. The owner, Allen pretends like he will do what it takes to resolve the issue. The only thing that he succeeds in is making the customer pay more for the shipping charges and sending another bad quality diamond. From my experience, I would recommend that you stay away from this store.

July 13, 2010
Unprompted review
Rated 5 out of 5 stars

wow

I had previously written a review on my experience with World Jewels and I must say, I couldn't be happier with how this turned out. They called and the person was very helpful and explained that even though it was after the 30 days they wanted to give me the ring that I would be happy with since I'd have it the rest of my life. They are fixing what I felt was not right and he couldn't have been more polite. I am very impressed, especially after they saw my review lol, and I can't wait to have my ring fixed. Thanks for putting your customer first, not everyone does that.

April 6, 2010
Unprompted review
Rated 5 out of 5 stars

the best place to buy!!!

my boyfriend purchased a ring from here and proposed to me at San DIego! its the best ring ever! im very pleased with the design, the workmanship and the quality of the diamonds were really excellent. service was also good... im very confident about referring World Jewels to my friends and family. thank you very much!

July 29, 2009
Unprompted review
Rated 5 out of 5 stars

Love My Ring

I purchased my ring from world jewels and I just love how it looks on my fingers. I am one happy customer

July 24, 2009
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE

I ordered 1 ct diamond earrings from World Jewels and they sent me .86 ct. diamond earrings. I didn't get them appraised right away and the 30 day "return" window passed and they won't provide me with the product that was advertised and paid for. I would never do business with this company. They are taking advantage of people and hoping that their customers don't get appraisals. If you do buy from them be sure to get an appraisal right away.

June 17, 2009
Unprompted review

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