What makes WPA different? Real humans at the end of a line that doesn't have 20 different 'press number x,y,z' options. Real human compassion combined with efficient, effective business process... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Have been looked after by WPA since 1985/86. Firstly our family of 5 & latterly both of us, husband & wife. It has been an important valued choice for us— a part of our life over & above many oth... See more
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Health insurance was breaking my mind but finding Nina made it a breeze. She makes everything so easy! I was paying a third of my new coverage monthly premium just for dentistry!! Now I have ful... See more
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Wanted to share my recent experience with Nina at WPA. After talking to her about my cover on my current health care provider she was able to give me some advise that another provider had missed. Thi... See more
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Company details
About WPA
Written by the company
At WPA we are proud to provide award winning health insurance to individuals and families, small and medium sized companies all the way up to international corporations. We have been providing a safe pair of hands for our members healthcare since 1901, treating them as we would wish to be treated ourselves.
Putting customers at the centre of all that we do, our staff provide outstanding customer service, recognised with many national awards, including Which? Recommended Provider of Private Medical Insurance 2023 & 2024.
Our website and App provide quick access to make a claim, book a private GP consultation and keep up to date with policy benefits and messages. A raft of health and medical information is also available in our News and Health & Wellbeing hubs for customers and the public to access.
Personal Health Insurance Business Health Insurance Dental Insurance Health Cash Plan Health & Wellbeing About WPAContact info
Rivergate House, Blackbrook Park, TA1 2PE, Taunton, United Kingdom
- www.wpa.org.uk
4.7
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb Service
I have dealt with WPA previously and if anything their service has improved. Faultless. Thank you.
August 24, 2026
Unprompted review
Reply from WPA
Good afternoon Kim, and thanks for your 5-star review! We're delighted to hear that you have had another good experience with us. Best wishes, WPA
Efficient and friendly service
Efficient and friendly service. Clear explanation of process.
August 24, 2026
Unprompted review
Reply from WPA
Good afternoon Derek, and thanks for your review. We're really glad to hear that you have had such a good experience with us. Best wishes, WPA
Easy yo use app
Easy yo use app - data provided immediately and payments to customers are made in a few days. Excellent service
August 12, 2026
Unprompted review
Reply from WPA
Good morning Liz, and thanks for your review. We're really glad to hear that you have enjoyed a smooth claiming experience with us. All the best, WPA
WPA is an outstanding company
WPA is an outstanding company, and their healthcare app is absolutely brilliant—so easy to use and incredibly convenient.
I have never had any issues with my claims; they are always processed and paid without any hassle. It gives me the freedom and flexibility to book appointments when I need them, which is fantastic.
The whole service takes away so much of the stress and makes accessing healthcare simple and straightforward. I would highly recommend WPA to anyone looking for excellent healthcare cover and a service they can rely on.
August 21, 2026
Unprompted review
Reply from WPA
Good morning Adam, and thanks very much for your review. We're delighted to hear you have had such a good experience from start to finish. All the best, WPA
Erin was very professional and made it…
Erin was very professional and made it an easy process
August 20, 2026
Unprompted review
Reply from WPA
Good morning, and thanks for your review. We're really glad to hear that you have had such a good experience and that Erin was so helpful. Best wishes, WPA
Erin was really helpful and informative
August 18, 2026
Unprompted review
Reply from WPA
Good morning Terence, and thank you very much for your 5-star review! We're glad Erin was so helpful. Kind regards, WPA
Company link to register never works.
Company link to register never works.
Tried getting new links generated from my company several times and it still doesn't work.
No idea what to do. Terrible health service wouldn't recommend them given that I can't even register!
Edit: As per their reply I email them and they've responded however they have responded to my account which I need to login to which I can't because it presents a blank "applications" page. Absolutely useless service. Phoning didn't help either.
August 21, 2026
Unprompted review
Reply from WPA
We're sorry to hear that you're experiencing some difficulty. Please send an email to website@wpa.org.uk with your policy details and we will reach out to you directly. Kind regards, WPA
They Go The Extra Mile
I have used WPA on a number of occasions and have found the Staff very helpful and well informed.
They speak very clearly on the telephone and have great patience.
Their service is par excellence, they authorise required
Health Procedures quickly giving confidence to the patient involved
August 21, 2026
Unprompted review
Reply from WPA
Good morning, and thanks for your review. We're delighted to hear that you had such a good experience with us. All the best, WPA
I’ve been with WPA for YEARS and always…
I’ve been with WPA for YEARS and always had fantastic service.
There have been a few issues with a recent claim and Tyler & Lucy in the claims team have been fantastic at trying to sort it as quickly as possible. Both very reassuring and quick to help. I wouldn’t hesitate to put them on a team of mine!
August 20, 2026
Unprompted review
Reply from WPA
Good morning Georgia-Rose! Thanks for your kind review - we'll be sure to pass it on to Tyler and Lucy for you. Kind regards, WPA
Very happy with WPA
Very happy with WPA. Staff are excellent and well trained
August 17, 2026
Unprompted review
Reply from WPA
Good morning Gerry, and thanks very much for your 5-star review! Best wishes, WPA
Quick and easy to manage my questions…
Quick and easy to manage my questions and forthcoming appointment. Good communication, I had no concerns.
August 20, 2026
Unprompted review
Reply from WPA
Good morning Philip, and thanks for your review. We're delighted to hear that you have had such a positive experience with us. Best wishes, WPA
Been with WPA for a few years now
Been with WPA for a few years now, never had any issues with requests or payout for using services within the policy. The GP function has always been easy to book online and time convenient for me. Had referrals to services which have always been done swiftly. Wouldn't go with anyone else now.
August 18, 2026
Unprompted review
Reply from WPA
Good morning Samantha. We're really glad to hear that you have consistently had such a good experience with us; thanks for taking the time to let us know. Best wishes, WPA
WORST HEALTH INSURERS EVER YOU BETTER…
WORST HEALTH INSURERS EVER YOU BETTER OFF PRAYING TO THE MOON TO GET THEM TO COVER ANYHTING ABSOLUTELY RUBBISH everytime try to claim they find a way to say NO! GOODLUCK id your with WPA
August 20, 2026
Unprompted review
Reply from WPA
Dear Belinda, We are sorry to hear that your experience has not been a positive one. We would welcome the opportunity to discuss this with you and will contact you shortly. Kind regards, WPA
Alice was friendly
Alice was friendly, helpful and reliable. My query required her to do some research. She promised to ring me back layer in the day, or the following morning, which she did. She was very efficient.
August 18, 2026
Unprompted review
Reply from WPA
Good morning David, and thank you very much for your review. We'd be delighted to pass your kind words on to Alice for you. Best wishes, WPA
The process for making a claim was…
The process for making a claim was really simple and payment was made quickly. Very happy with the service.
August 18, 2026
Unprompted review
Reply from WPA
Good afternoon Elizabeth, and thanks for your review. We're delighted to hear that you have enjoyed a smooth claiming experience with us. Best wishes, WPA
Quick courteous efficient service.
August 20, 2026
Unprompted review
Reply from WPA
Good afternoon Tim, and many thanks for your 5-star review! Best wishes, WPA
Reply from WPA
Good morning Angela, and thanks for your review. We are really glad to hear that you have had such a good claiming experience. Best wishes, WPA
WPA always meets my expectations
WPA always meets my expectations. The operatives are kind and empathetic, always offering support and reassurance. Claims are raised effortlessly and the comms are efficient and easy. I’ve been with them for 20 years and have never felt the need to look elsewhere.
August 19, 2026
Unprompted review
Reply from WPA
Good morning Dan, and thanks for your review. We're really happy to hear that you have had such a consistently positive experience over the years. Best wishes, WPA
Professional review
Calm, thoughtful and considerate understanding of my situation. Juliet was extremely helpful.
August 19, 2026
Unprompted review
Reply from WPA
Good morning, and thank you for your kind feedback. We will be sure to pass it on to Juliet for you. All the best, WPA
Efficient & knowledgeable
August 19, 2026
Unprompted review
Reply from WPA
Good morning Eliza, and thanks very much for your 5-star review! Best wishes, WPA
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