No respond for support for Amazon plugin, it do not work, claim will be submitted to bank for full refund soon!
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See what reviewers are saying
This is one of those pieces of software that just works. I've used it for many years it provides seamless integration between my Woocommerce store and my eBay site. Add product(s) on Woo, click a butt... See more
I have been using this plugin for well over 5 years. In this time it has gained features and optimisations that have made it easier to run our store. The support team are excellent, are helpful in dea... See more
Company replied
Brilliant dev team and a brilliant plugins. I use WP-Lister for Amazon/eBay Pro for multiple clients and it's by far the best eBay solution you'll find. The most important thing though is the quality... See more
Company details
Written by the company
Integrate WordPress with ebay and amazon: WP-Lister lets you list products on eBay and Amazon - right from your WordPress Dashboard!
Contact info
Ross House Victoria Place, Eyre Square, H91 FPK5, Galway, Ireland
- support@wplab.com
- www.wplab.com
4.0
Great
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
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Amazing team that's laser focused on…
Amazing team that's laser focused on their plugin portfolio and support. Thank you!
July 4, 2024
Unprompted review
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Excellent product for replicating…
Excellent product for replicating Woocommerce Website products to eBay platform
April 8, 2024
A whole other level of customer service! A*
Absolutely spectacular support. Responses within minutes with knowledgeable and understandable solutions! I don't ever worry if I come across an issue or a bug because John and the team are always right there to help me out. Unparalleled level of support in the plugin world, especially for someone like me with very limited web development experience.
Excellent plugin that seamlessly aligns my WooCommerce store to my eBay store with easy stock management and straightforward listing. Occasional issues here an there, but as mentioned above, I don't care about that because everything is solved in minutes by support. Thank you!
June 3, 2024
Unprompted review
Superior assistance
The support is competent and finds the right solutions to your requests. Thank you
April 30, 2024
It just works - superb!
This is one of those pieces of software that just works. I've used it for many years it provides seamless integration between my Woocommerce store and my eBay site. Add product(s) on Woo, click a button/bulk select, it's on eBay with centralised stock management and synchronised orders across both sites. I really can't fault it and whenever I've needed help my emails are answered within minutes. Superb!
February 1, 2024
Unprompted review
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NO support
I had an issue, raised a support request no help, but when it comes to them charging you it is done faster than a banker!
December 11, 2023
Reply from WP Lab
I sincerely apologize for the frustrating experience you've had with our support. I understand your disappointment, especially after having paid for our product.
After reviewing our records from a year ago, we noticed that some support requests weren't reaching our team due to technical issues with our contact form, including occasional email address typos that prevented us from sending responses. While this explains what happened, it doesn't excuse it - we should have had better systems in place to catch these issues.
We've since improved our support system with confirmation messages and follow-up procedures to ensure no request goes unanswered. If you're still experiencing issues, please email support@wplab.com directly and I'll personally ensure you receive the help you need.
Thank you for bringing this to our attention, even a year later - it helps us continue improving.
Best regards,
Matt
Great Plugins and Great Support
We've used wplisters plugins for Amazon and eBay for a number of years now and they have always been great and when there were issues we've always been confident that the support we received would be top notch, which it has been. Thank you.
January 23, 2024
Unprompted review
Top support service
This plugin works great! A couple of times i had a problem with the feed but the support team replied and solved in less than 30 minutes.
November 10, 2023
It's the perfect solution is you are ....
It's the perfect solution is you are running on ebay with woocommerce. They allowing to list on ebay in a single tap, reduce our time and stress
Thank you for providing the right solution!
November 4, 2023
Unprompted review
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Mike and John have been fantastic
Mike and John have been fantastic. Nothing has been too much trouble and they even helped with integration of other plugins. A big thanks and 5 stars from kvagenerator.com.au
November 2, 2023
plugin cost me more than what it is worth!
Not only I pay for the plugin, every time a product is listed I get charged by eBay $.30 I have over 5000 products, that is lots of money to be charged.
The reason for the charges is inserting a second category, even though I only have one category. eBay will charge the .30 even if I revise the listing right after I list it on eBay, WP=Lap support is useless no help what so ever
July 14, 2023
Unprompted review
Reply from WP Lab
Thank you for your feedback. I'm sorry to hear about your frustration with eBay insertion fees and our support response.
I'd like to clarify that the $0.30 insertion fees are standard eBay marketplace fees charged directly by eBay, not by our plugin. These fees apply regardless of which tool you use to list items (including eBay's own interface). The "second category" issue you mentioned might be related to how eBay's API processes category information, even when only one category is selected.
For sellers with large inventories like yours (5000+ items), I recommend exploring eBay's store subscription options, which can significantly reduce insertion fees - sometimes to as low as $0.05 per listing or even free for a monthly subscription fee.
I apologize that our support team wasn't able to effectively explain this distinction.
Best regards,
Matt
Brilliant for Synching and Fantastic Support
I struggled for months running an Ebay and Web Commerce site, until I was told about these apps. They are simply marvellous and allow me to run both shops not fretting about stock levels.
I ran into a glitch and sent off a request for help. I was amazed at the helpful speedy response that got me sorted out (due to my tech levels and not the app).
Highly recommended!
October 19, 2023
Unprompted review
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I put a problem and after you said that…
I put a problem and after you said that it was a woocommerce problem it was a WP lister pro for ebay bug... The helpdesk works great, but i think when the problem comes between connectors, is useful that you speak with the developer of the other product, not the client have to do this
September 12, 2023
Reply from WP Lab
Thank you, Giorgio, for your valuable feedback. You're absolutely right that integration issues between plugins should be handled more seamlessly. We're implementing a new process where we'll directly coordinate with other developers when connector conflicts arise, so you won't need to be the go-between. Your suggestion will help improve our service for everyone.
Best regards,
Matt
Double Charged Me but Great Support Response
Tried to purchase plugins and it said my card didn't work. So I purchased again, the same thing again, so I called my bank and tried to get ahold of WP Lab, they refunded the purchase within 1 hour and were able to explain what happened with the checkout bug and promised to fix it. Looking forward to a better experience.
September 24, 2023
Unprompted review
Reply from WP Lab
Thank you for highlighting our quick refund process. We've fixed the checkout bug you encountered and have implemented additional payment gateway testing to prevent similar issues. We appreciate your patience and look forward to providing you with the seamless experience you deserve.
Best regards,
Matt
Best support ever from Mike and John
Best support ever from Mike and John. Couldn't be happier with their products.
August 2, 2023
I cannot see to get any listing live on…
I cannot see to get any listing live on Amazon, constant error messages with listing the products.
June 18, 2023
Reply from WP Lab
Hello Eamonn,
Thank you for sharing your experience with us. We apologize for the difficulties you have faced while trying to list your products on Amazon using our WP-Lister for Amazon plugin. We understand the frustration that constant error messages can cause, and we want to help you resolve these issues as quickly as possible.
To better assist you, we kindly ask that you provide us with more specific details about the error messages you have encountered. This will allow us to investigate the problem thoroughly and provide you with a targeted solution. Our dedicated customer support team is here to help you navigate through any obstacles and ensure that your listings go live successfully on Amazon.
Please reach out to our support team and provide as much information as possible about the error messages you're receiving. Our goal is to address the issues you are facing promptly and to ensure a seamless experience for you when using WP-Lister for Amazon.
We appreciate your patience and understanding. Your satisfaction is important to us, and we are committed to resolving any challenges you encounter along the way. Thank you for choosing WP Lab, and we look forward to assisting you.
Best regards,
Matt
WP Lab Team
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Thank you for your great support
Thank you for your great support. When I was in trouble, because the connection to amazon was broken, your support supported me to solve the problem within a few minutes …
May 22, 2023
I have re-newed subscription for…
I have re-newed subscription for several times.
Happy with this company.
May 26, 2023
Real people doing support.
Good to deal with a company with real people doing support and being responsive and helpful.
May 23, 2023
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