X1 Sales & Lettings Reviews 

1,157
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable during property viewings and relocations. People note that the team provides clear communication, answers inquiries promptly, and makes the entire moving process smooth and stress-free. However, some reviewers were not happy with the maintenance service and experienced frustrating communication problems. Consumers also mentioned encountering unreturned messages, ignored emails, and difficulties when seeking assistance with administrative or tenancy issues. Some reviewers also expressed deep frustration regarding delayed responses and a lack of support when trying to resolve urgent property matters.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how helpful, polite, and attentive employees are during... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing a high level of... See more

Service

Customers had ambiguous experiences with service, reflecting widely differing opinions. While many reviewers... See more

Response time

Users describe ambiguous interactions with response time, reflecting a sharp division in customer... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful, welcoming, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently sold my X1 apartment at Eastbank, Manchester. X1 has done a great job as managers of my apartment for ~10 years without any issues - and at a competive rate too! Julia Drayton was my prope... See more

Company replied

Rated 5 out of 5 stars

Jevan was really nice and helpful throughout the flat viewing process. He showed me around, answered all my questions, and made the experience smooth and comfortable. Would definitely recommend.

Company replied

Rated 5 out of 5 stars

Property purchase is often a very complex and lengthy process but surprisingly my experience with X1 was completely different, all thanks to Amy Mossop and her constant help along the whole process. I... See more

Company replied

Rated 5 out of 5 stars

Luke was incredibly helpful with all my enquiries and resolved all of my issues without hassle. Thank you!

Company replied


Company details

  1. Property Management Company
  2. Commercial Real Estate Agency
  3. Real Estate Agency
  4. Real Estate Agents
  5. Real Estate Rental Agency

Written by the company

X1 Sales & Lettings began life in Liverpool with our first development of student apartments. Now, after over ten years of operations, we are the appointed management agency for 4000 properties across the UK. This continual rapid expansion and growth have secured our position as a market leader for student and residential accommodation in Liverpool, Manchester, Leeds & Chatham, Kent. Following our success in the North of England, we extended our operations to the South of England and in 2020 we welcomed our first tenants to X1 Chatham Waters in Kent – our flagship development consisting of 199 luxury apartments located in one of London’s fastest-growing commuter belts.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(1,157)

321 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a great viewing today

Had a great viewing today , looking for a place in Manchester close to my job , Harris who showed me around the apartment was very professional pointing out the major parts of the apartment ,but was also very friendly , made me feel at ease , while making my decision ,first class viewing .

July 28, 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you, we will be sure to pass this review onto Harris!

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Rated 5 out of 5 stars

Had a great viewing Jevan

Had a great viewing Jevan - amazing person, easy to talk to, great humour and good suggestions for the area.

August 13, 2026
Unprompted review
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Reply from X1 Sales & Lettings

Thank you :)

Rated 5 out of 5 stars

Elisha made the viewing such a lovely…

Elisha made the viewing such a lovely experience- really friendly, attentive and answering questions before I had even asked. Really welcoming experience :)

August 13, 2026
Unprompted review
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Reply from X1 Sales & Lettings

Thank you for giving Elisha such a positive review!

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Rated 5 out of 5 stars

Was really struggling finding an…

Was really struggling finding an apartment and was approached by one of their workers Kieran who helped me in the application process and made the experience so much easier and quicker and very informative thank you

July 24, 2026
Unprompted review
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Reply from X1 Sales & Lettings

Thank you!

Rated 5 out of 5 stars

I had a great experience

I had a great experience! Isabella was so helpful, friendly and professional throughout. I genuinely couldn’t fault her or the service. Would definitely recommend! ⭐️

August 13, 2026
Unprompted review
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Reply from X1 Sales & Lettings

Thank you Laura!

Rated 5 out of 5 stars

Great service

Rodney was very helpful and communicated very well. He was very understanding of my situation and helped me book viewings accordingly.

Darlene was also very understanding of my requirements and was very quick to respond to my queries. She made sure to answer all my questions and it really helped me gain clarity with the whole process.
Overall, I'm very satisfied with the service.

August 13, 2026
Unprompted review
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Reply from X1 Sales & Lettings

Thank you!

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Rated 5 out of 5 stars

Excellent experience

Luke was incredibly helpful with all my enquiries and resolved all of my issues without hassle. Thank you!

August 11, 2026
Unprompted review
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Reply from X1 Sales & Lettings

Thank you for the review Molly!

Rated 5 out of 5 stars

Highly recommend

I attended two viewings which were conducted by Harris who had been really helpful and friendly throughout the entire process. When I didn’t get my initial first offer he went above and beyond to help me find similar properties

August 12, 2026
Unprompted review
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Reply from X1 Sales & Lettings

Thank you Anne!

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Rated 5 out of 5 stars

Dralyne has excellent customer service

Dralyne has excellent customer service. She was friendly, polite and answered all my questions straight to the point.

August 12, 2026
Unprompted review
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Reply from X1 Sales & Lettings

Thank you!

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Rated 1 out of 5 stars

We are due to move in tomorrow and…

We are due to move in tomorrow and despite trying to contact them all day have heard nothing back, we have had the date changed erroneously and it is still showing the wrong date despite being told multiple times the original date has been changed back to what we originally agreed the standards of customer service are absolutely appalling

August 11, 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

We’re sorry to hear about the frustration and uncertainty caused so close to your move-in date. We understand how important clear and timely communication is during the moving process, and we apologise that the service you received fell below expectations.

Rated 5 out of 5 stars

Harris is great

Harris has been lovely. He's really easy to talk to and was really helpful when in answering all my questions. He really helped us find a great flat and sent us options that fit in our preferences. Would definitely recommend him to anyone looking to live in an X1 building!

August 10, 2026
Unprompted review
X1 Sales & Lettings logo

Reply from X1 Sales & Lettings

Thank you!

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