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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it extremely difficult to reach a real person and resolve issues, often encountering unhelpful responses or being hung up on. Customers also frequently reported problems with the product itself, including consoles being buggy, not working correctly, or having issues with online features and game access. The increasing price of subscriptions and games was a major concern, with many feeling the value no longer matched the cost, especially for Game Pass Ultimate. Reviewers also expressed frustration with the user experience, citing issues with account management, system updates, and the lack of new, quality game titles. However, some people mentioned the console itself is fine and reliable, with a few appreciating the selection of games available through Game Pass.

What people talk about most

Product

Users describe significant dissatisfaction with the product, often labeling it as "useless" and a "piece of... See more

Customer service

Reviewers express widespread dissatisfaction with customer service, often describing it as the "worst" and... See more

Price

Customers consistently express dissatisfaction with pricing, citing concerns about monthly fees, unexpected... See more

Subscription

Consumers find subscriptions to be a source of frustration, with many reporting issues like being... See more

User experience

Clients share negative opinions on user experience, citing numerous issues such as constant system updates... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Their customer support site is like a labyrinth, except the Minotaur in the centre just wants to waste your time. It is designed to put people off cancelling or requesting refunds and is incredibly pr... See more

Rated 1 out of 5 stars

This company is Hijacking the video games industry and its no longer fun or welcoming. How do people who cant afford to merely survive in these harsh times in this harsh world expect to enjoy the simp... See more

Rated 1 out of 5 stars

Can't buy anything. I always get: "Contact us at Microsoft support We’re having trouble processing your payment and we’d like to get it sorted out. Get more info [Error code] Thu, 27... See more

Rated 1 out of 5 stars

I bought an online game, played it a little bit, realised the game wasn't like it'#s description at all. Requested a refund and boom "can't refund digital games as they've been consumed" I don't reme... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Hobby Store
  4. Video Game Store

Information provided by various external sources

Xbox.com is your ultimate source for all things Xbox and Xbox 360. Get news updates; game trailers, screens, previews, and strategy; hardware information; community buzz; the latest Xbox LIVE and My Xbox coverage; forums; support; and much more!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.4

All reviews

(1,378)

283 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I played ps4 for a long time and I am…

I played ps4 for a long time and I am in the hospital for 25 weeks and they only have Xbox in the hospital so I had to make a account and played for 3 days and I don’t no what I did or say!! I guess Xbox players are SUPER SENSITIVE and cut from a different part of the cloth like the sensitive part of the cloth or is very delicate, and even a sneeze would hurt its feelings and I have contacted them. I wrote them everything and they will not tell me exactly what I did or what I said there a bunch of pansies.

December 28, 2025
Unprompted review
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Rated 1 out of 5 stars

I can't get in

I can't get in! It says the verification method (sms UK) isn't working, so I'm locked out. It's Christmas Eve, my son just wants to play a computer game. Disaster. Very expensive piece of plastic and many little expensive discs, all completely useless.

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Controllers.

I wish companies like Microsoft wouldn't lie to their customers and announce that unofficial controllers impact gaming experience as to why they 'block' the accessory. When in fact, it's because they are cheaper and more affordable than official controllers. Admit its about the over price controllers you want people to buy rather than the cheaper ones. Liars!

December 20, 2025
Unprompted review
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Rated 1 out of 5 stars

dawg ts pmo

I just opened this ho for the first time and it has to update already. And also it prevents my son from playing his favorite games on roblox because it was created by another person?? yall bunz lowk 😭

December 19, 2025
Unprompted review
Rated 2 out of 5 stars

As a long term xbox fan I must say that…

As a long term xbox fan I must say that the service has really fallen off since the golden days 10 years ago. I really don't see the ip coming back any time soon so I wouldn't recommend but if you really want to play games online it does function. The last time I bought a game was a decent while ago.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Reliability

I had my Xbox for 11 years now and it has never had a issue. These machines are incredibly reliable and are very cost effective.

December 16, 2025
Unprompted review
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Rated 1 out of 5 stars

Goodbye Xbox

Goodbye Xbox. Microsoft is just another greedy company that treats it's cutomers poorly. The old "who cares, someone else will still buy it" routine. Good riddance. Going back to Playstation. Xbox is trash

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

Why i hate xbox

I hate when I want to have fun i get bullied I reported it nothing happens to them but when I defend myself and fight back I get reported and banded I hate xbox protect bully's I play playstation for now on

December 11, 2025
Unprompted review
Rated 2 out of 5 stars

Ffs everytime I switch this poxy…

Ffs everytime I switch this poxy console on it needs a system update then you get into the game and it needs another update then another update in the game!! Literally qtf am i paying for gamepass with this bs. Microsoft has gotten lazy with xbox literally just releasing remasters of the same halo games and, not making anything new. Seriously debating switching to PlayStation and avoiding Microsoft affiliated games just out of anger!!

December 9, 2025
Unprompted review
Rated 2 out of 5 stars

Been with Xbox Since XBOX 360/ONE and…

Been with Xbox Since XBOX 360/ONE and been a game pass user for some time now but it’s really getting tiring that XBOX just keeps raising the The prices on game pass $30(Taxes not included) is really becoming Beyond me .

December 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought new Xbox

Bought new Xbox, keeps going off but no support, please buy something different or it will ruin your Christmas

December 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Can't buy anything

Can't buy anything.
I always get:
"Contact us at Microsoft support
We’re having trouble processing your payment and we’d like to get it sorted out. Get more info

[Error code]
Thu, 27 Nov 2025 13:04:57 GMT

The "Get more info" link does absolutely nothing.
No contact information is posted.
It's like THEY HATE MONEY.

I've tried several known working credit cards, I've tried PayPal. I don't know how to BUY ANYTHING FROM MICROSOFT.

WTF?

November 27, 2025
Unprompted review
Rated 2 out of 5 stars

Firat of all I love Xbox but… warzone free??

Firat of all I love Xbox. I played a lot of Xbox 360 in my days, those controllers were perfect. But now to my issue with Microsoft. My Xbox friend and I tried to play warzone together but we couldn’t join each other in a party because they needed to buy the game pass, it shouldn’t be like that. It’s supposed to be a free game please make it clear somehow or somewhere that it is a game pass needed experience because otherwise you have invested time to download it and try to fix it and then just realising that you need to pay for it to play with your friends and that’s just that’s just disgusting of you guys. Don’t Xbox understand that they will loose players to the PS4/5, because over at ps the warzone is free totally, no plus needed

November 23, 2025
Unprompted review

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