XOTIC PC Reviews 3,023

Easy going finding everything needed and checkout was easy as can be

Easy to get ahold of for support

So easy to obtain what my grandkids wanted

Easy ordering and confidence in the shipped product. I’ve owned a few products from XOTIC PC and trust their builds.

Your company has a well rounded ordering process that make everything easy to see and look at options. Your quality assurance is also very good, testing each computer before it leaves. I can't wait for my new pc.....

Your salesmen were very helpful in working through what I needed in my Desktop build. The checkout process and your wavering prices day to day was painful! In addition to that it is coming up on a month since I ordered my computer and they haven't even started building it yet, let alone shipping.

the initial buying part was super simple. less than 2 months later pc broke sent back got damage had to pay for new parts. fast forward a year later im having gpu issues and I make a ticket request for repair they immediately close the ticket roughly 24 hours later. no response no help nothing. I highly recommend building your own or finding someone local that will help you. I will never buy another product from this company

I purchased a $5,000 custom Sager laptop from XoticPC. It arrived with non-working external ports, and I had to buy Windows 11 just to prove it. I then paid $300 to ship it back for repairs. Months later, I was told I’d need to pay again to get it shipped back. The motherboard was faulty from the start, despite their claim that all laptops are tested. XoticPC’s service is slow, expensive, and unreliable—look elsewhere.

Updated Review / Reply to XoticPC

Thank you for your response, but I need to clarify a few points for anyone reading:

While the laptop is built by Sager, XoticPC is the distributor and the company I purchased from, responsible for delivering a fully functional system. Their website claims that all laptops are tested before shipping — clearly, this was not done in my case, as the external ports did not work out of the box.

Having to purchase Windows 11 just to prove the ports didn’t work, pay $300 to ship the system for repairs, and then wait months for resolution, demonstrates a failure on XoticPC’s part to ensure their product meets basic functionality before shipping. Shifting blame to Sager does not change that the system left XoticPC’s hands defective, and I should not bear the cost and delay caused by their testing and quality control failure.

For prospective buyers: XoticPC distributes and assembles systems using Sager parts, but they claim to test all laptops themselves — which they did not in my experience. Their service is slow, expensive, and unreliable. Look elsewhere if you want a fully tested, functional laptop without months of hassle.

I enjoy that you make it easy to customize your computer. It's pretty easy to order one.

Awesome everything was smooth

Was told pc was in stock and would ship in 24 hours. Still hasn’t shipped out. Now I’m wondering if the 2 day free shipping is 2 days or weeks….

The pcs look amazing and I've heard good things

The rep that I worked with gave me fantastic view points, suggestions and put together a rig that I know will serve my purposes well, as a streamer and content creator.

So far everything been great the people reached out and help me make decisions when I asked super nice 👌 🙂

I loved the simplicity of the site. Made it very easy to move through the process. Also loved the customization process and options. Was able to design exactly what I wanted.

I had searched other companies but this one was able to help me build a computer with what I wanted in it. I had a concern and not only did they respond within hours, they solved my concerns.

Super easy experience and helpful when selecting my daughters first gaming PC

XOTIC PC has treated me like a valued customer from the moment I placed my order. I appreciate how they’re in constant communication with me throughout the process of building my PC. This company is doing great work and they are committed to providing a great customer experience.