XOTIC PC Reviews 3,023

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent user experience, praising the seamless and easy customization process for their products. Many appreciate the detailed and user-friendly website, which simplifies finding and configuring desired specifications, often noting the fair pricing and diverse selection of builds and accessories. However, some customers were not happy with the order and customer service experience. A few people mentioned significant delays in shipping, even for rush orders, and issues with communication regarding order status or address changes. There were also occasional reports of products arriving with defects or not including all purchased items, leading to dissatisfaction with the resolution process.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and functionality. Many customers express... See more

User experience

Consumers find the user experience to be positive, particularly praising the straightforward and intuitive... See more

Order

Clients share ambiguous opinions on order. Many customers praise the easy and straightforward ordering... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers appreciate the upfront pricing,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using XOTIC PCs for several years now, and I'm on my third one, hands down the best choice! Each system delivers exceptional quality and reliability that I can always count on. I tried a l... See more

Rated 5 out of 5 stars

So i have always wanted a gaming pc when i was in middle school/beginning of high-school but my parents weren’t able to affordit.Now fast forward 10 years i have the opportunity to buy my son of 7 one... See more

Rated 5 out of 5 stars

Absolutely amazing customer service. I knew I wanted a basic build but with a certain aesthetic. I apple messaged support, they asked some questions and worked with me on what I wanted. Created everyt... See more

Rated 5 out of 5 stars

The exspections of the product and build of this Hardware. I am very pleased and feel comfotable with your process. The only this i would like to know is a hard ETA on delivery this would really help... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Computer Consultant
  4. Gaming service Provider
  5. Hobby Store

Written by the company

We specialize in meticulously crafted, fine tuned Gaming laptops and PCs for less.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Replied to 94% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

I've been using XOTIC PCs for several…

I've been using XOTIC PCs for several years now, and I'm on my third one, hands down the best choice! Each system delivers exceptional quality and reliability that I can always count on. I tried a laptop from a big-box store recently, and it was nothing but trouble. Stick with XOTIC PCs, and you’ll have zero worries... highly recommended!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service around!!

I love my PC. A couple of days ago, it started making a very concerning noise... so i contacted support. This was maybe 11pm (so not expecting a response until next day) and they got back to me by 5am!! From there, they were extremely responsive and helpful. We got to a point where troubleshooting wasn't doing much, so they told me to call. I just got off the phone with Eric, who set me up on a video call to better understand the issue. He took his time with me, explained what could be wrong, and told me what to do the next time i hear the noise. I told him that i don't know much about the building portion of PCs, and he explained everything to me. I learned a lot today. He's just a super cool guy all around, we cracked a couple of jokes and had some laughs. Amazing service, it's hard to find good people who genuinely care nowadays... XOTIC does!!!

Give Eric a raise ASAP!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

The experience was fluid

The experience was fluid, the information I needed to understand my options when customizing my pc was easily available and the images provided gave me a good understanding of what I was getting. Additionally the email following purchase that explained the delivery process made me feel in the loop.

August 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy decision

Made it very easy to customize parts and reps there's to talk me through picking out parts.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great ordering experience

All options were laid out clearly, so there was never any confusion about anything. The customization process was as simple as it was elegant, to the point where it was actually kind of a fun process!

August 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Great PC and shopping experience

The overall purchasing experience through the website was very easy and the filters helped finding a PC with the required specs and budget range. Also, the multiple options for financing allowed me to get more than I thought I could afford.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order on Saturday

I placed an order on Saturday, doubled checked after confirmation; I thought I had an error in my order, contacted customer service via email, and had a prompt notification letting me know that they were on it. Monday morning they responded to confirm my order was correct and they are working on it.

August 18, 2025
Unprompted review

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