Contract Issue – SEPA Payment Not Respected
Disappointed with the service. SEPA direct debit is agreed in my contract, but despite the payment not being due and no debit attempt being made, my access was blocked and I was asked to pay manually.
The company refused compensation and further communication. I was effectively forced to change the agreed payment method.
Be cautious with how contract terms are handled.
Update: I contacted head office by phone. They acknowledged the mistake and provided a refund for the day. The issue has now been resolved.
Reply from XTRAFIT
Hey!
Danke dir für dein Feedback und auch für dein Update.
Gut, dass du dich noch einmal gemeldet hast und das Ganze geklärt werden konnte. Fehler können leider vorkommen, wichtig ist, dass sie am Ende sauber gelöst werden, so wie in deinem Fall.
Danke dir für deine Geduld und weiterhin viel Spaß beim Training!
Dein Team XTRAFIT 💚