Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... See more
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4 Maises Way, DE55 2DS, Alfreton, United Kingdom
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Helen Kind , looks after our small business account , without question her level of personal customer care, expertise and kindness in general are frankly astounding. It is rare these days to receive such a personal and tailored service on a B-2-B basis so I cannot recommend her and therefore by extension Yappl highly enough for all of your mobile and cloud based comms and technology.
Thank you Helen

Reply from Yappl
Dire - smart snippy communications and less than helpful salespeople in a rush to rack up their numbers. I will stop short of citing names but quite frankly, I'll take my business elsewhere. Avoid avoid avoid. Don't bother contacting me, I've wasted more time on you than I'd like because I gave your salesperson a chance. A regretted decision on my part.

Reply from Yappl
Our business has been using Yappl for many years now. Their customer service is second to none and this is mainly down to Helen who is a key member of the business. A pleasure to deal with and communication is outstanding! Keep up the good work and I look forward to many more years of working together :) Heitrich Asbestos Surveyors

Reply from Yappl
We've dealt with Helen since establishing our business in July 2023, returning each time to add further mobiles as we've grown.
On each occasion she's been helpful, friendly and efficient - many thanks for your excellent customer service.

Reply from Yappl
Very easy and smooth process when ordering 5x SIMO contracts.

Reply from Yappl
Great service from Tonia and the team. As usual.

Reply from Yappl
From the moment I first contacted Yappl, the transition to becoming a customer was seamless. They’ve been fantastic in handling all the issues with my previous provider, ensuring everything was sorted efficiently.
Helen and her team are not only friendly but also proactive and responsive to any issues. Helen truly went above and beyond to help me while I was in the US, resolving the mess left by my old supplier and getting my phone up and running quickly.
When I temporarily lost my phone, Helen was incredibly helpful in swiftly shutting down the line and issuing a new SIM card in record time.
I can’t speak highly enough of Yappl – their customer service is second-to-none, especially when it matters most.
Dan, Creative 23 Ltd.

Reply from Yappl
Great customer service, always a fast response and professional staff.

Reply from Yappl
Helen is amazing, very helpful and on the ball. Great service and very happy with the deal .
Great Company to deal with.
Yappl search the market to find the best deals for your specific circumstances and needs in the mobile market.
Informative, prompt, very competitive nothing too much trouble and made the switch from our previous provider super easy.
Kept up to date at every stage of the process and every request was dealt with quickly and professionally.
Helen our Sales Manager was brilliant, nothing was too much trouble and replied almost instantly across every stage of the switch & feel she went above and beyond in regards to securing our business.
Would thoroughly recommend Yappl and their service to any business looking for a new/switch in their mobile contract.
We changed supplier to Yappl. Slight bumpy ride at the beginning but the team really tried to help and after lots of phone calls and a couple of visits everything is now working well. Thank you especially to Christian Baines, Josh Beers and James Bannister.
Great company with great communication and nothing is ever too much trouble! You’re always presented with lots of ideas and suggestions whether you’re changing your current plan or resolving an issue. Would highly recommend this company.
It took a little while to get sorted but once Mark was on the case it was resolved rapidly, he was good to his word and called me when he said he would and resolved all the issues I was having... Thanks Mark you're a star..
A great business to work with. Everyone you speak to is super friendly and always keen to explore possible options. Nothing is too much trouble and always quick and easy to deal with. Highly reccomend
Extremely helpful always. Soo glad I went with them. Complete game changer to my business. Thank you yappl
I have delt with a lovely lady called Helen Kind and her team for 3 of our business phone contracts now and honestly have never had better service , they respond almost instantly to any emails , deal promptly with any query / issue and I’d give them nothing short or 10/10
I received excellent, fast and efficient service from Yappl. I would like to give a special thanks to Helen Kind for the excellent service she provided in finding a suitable contract and mobile device which suited my needs. I would also like to thank Lindsay Neale for her fast an efficient service in arranging delivery of the mobile device and porting my mobile number over to the network provider. I will be using Yappl again once my contract comes to an end.
Thank you Tonia for championing my cause with Plan.com. and getting a good result. Much appreciaqted
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