A lovely branch in Wetherby. The staff member was very friendly, and quickly processed the opening of my savings account. She discussed all the relevant points and emailed me the information for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went with YBS as wanted an offset mortgage. Good customer service, easy to get hold of team via email or phone. Mortgage process involved gifted deposit but was still straightforward.
Company replied
I visited the Kingston upon Thames branch to open a new account. Both counter staff and the lovely lady I saw to open my account where friendly, helpful and knowledgeable. It made me think how much we... See more
Company replied
I wanted to deposit some money to offer me a monthly interest payment to top up my part time wage. I tried several high street banks and building societies, all seemed un interested. I picked up... See more
Company replied
Company details
Written by the company
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Contact info
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, United Kingdom
- www.ybs.co.uk
4.7
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service Great service with friendly staff that…
Great service with friendly staff that are easy to deal with.
August 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The lady who set it up for me explained…
The lady who set it up for me explained it very clearly and precisely
August 19, 2026
Reply from Yorkshire Building Society
Hello Mr Bramley,
Thank you for your feedback, which is much appreciated - could you tell us which branch you visited? I would love to pass on your comments!
Kind regards.
Reply from Yorkshire Building Society
Hello Julie,
Thank for your feedback, which is greatly appreciated!
Kind regards.
Opened an online ISA and it was a…
Opened an online ISA and it was a nightmare from start to finish.
I had no access to the account , even though I entered the right details , I then reset everything but alas still no access , whwn asking customer service for support I was just told to log in!!!
Needless to say once I eventually managed to get access ( after making a formal complaint and them admitting there was a issue) I closed the account
January 15, 2026
Unprompted review
Reply from Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Very pleasant and helpful
August 19, 2026
Reply from Yorkshire Building Society
Hello Mrs Randall,
Thank you for your positive feedback. 🙂
Kind regards.
Getting the required information.
I’ve given 5 stars as a day or so after my review everything was sorted.
August 31, 2026
Reply from Yorkshire Building Society
Hi there,
We’re really sorry to hear about your recent experience. Social media isn’t secure, so we can’t help with your query or complaint here. However, you can get in touch with us in a few other ways:
Give us a call on 0345 120 0100.
Visit one of our branches or agencies https://www.ybs.co.uk/contact-us/branch-finder
Fill out our online complaint form https://www.ybs.co.uk/contact-us/help-us-improve#make-a-complaint
Send us a secure message through your account (if you’re registered online with us).
We’re here to help and look forward to resolving this for you soon!
Reply from Yorkshire Building Society
Hello Philip,
Thank you for sharing your positive feedback.
Kind regards.
My previous post.......
My previous post titled 'Excellent Customer Service' relates to the Chesterfield branch. Lovely friendly, helpful staff.
July 10, 2026
Unprompted review
Reply from Yorkshire Building Society
Hello,
Thank you so much for taking the time to share your lovely feedback. I have passed your comments onto the branch.
Kind regards,
Good App design easy to navigate
Good App design easy to navigate. Friendly and helpful telephone customer services.
August 25, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Easy to deal with
Easy to deal with, a convenient face-to-face branch in Cardiff. And competitive interest rates. What more is there to say?
September 1, 2026
Unprompted review
Reply from Yorkshire Building Society
Hello Tony,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
good service,
August 14, 2026
Reply from Yorkshire Building Society
Hello Colin,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Easy understandable generating…
Easy understandable generating confidence in the Society
August 25, 2026
Reply from Yorkshire Building Society
Hello Peter,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Reply from Yorkshire Building Society
Hello KI'm,
Thank you for your feedback, which is greatly appreciated - could you tell us which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Reply from Yorkshire Building Society
Hello Miss G,
Thank you for your feedback, which is much appreciated!
Kind regards.
Your members of staff in your…Bournemouth
Your members of staff in your Bournemouth branch were polite helpful and patient.
August 19, 2026
Reply from Yorkshire Building Society
Hello Pauline,
Thank you for the excellent feedback, which I have forwarded to my colleagues at Bournemouth - I am sure they will be delighted to read it!
Kind regards.
The staff were friendly & helpful
The staff were friendly & helpful. I was very happy with my visit & the experience of having a branch near me
August 16, 2026
Reply from Yorkshire Building Society
Hello Patricia,
Thank you for your positive feedback.🙂
Kind regards.
5 stars
A knowledgeable and efficient gentleman who dealt with our account efficiently.
August 23, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for your feedback, it is lovely to hear about your recent experience. 🙂
Kind regards.
Great staff to do business with very…
Great staff to do business with very polite and understanding what more can l say
August 16, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for sharing this positive feedback. 🙂
Kind regards.
Reply from Yorkshire Building Society
Hello Mike,
Thank you for your positive feedback, it is greatly appreciated.
Kind regards.
Reply from Yorkshire Building Society
Hello Ian,
Thank you for your positive feedback.
Kind regards. 🙂
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.