Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more
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YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.
Unit 8-9 Victoria Mills, HX4 8AD, Halifax, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 month
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I had a great experience with Prav Makh from Yes Energy Solutions. He was very helpful, informative, and took the time to explain everything clearly so I could understand my options.
He also guided me through switching my E.ON energy from pay-as-you-go to a billed payment, which made things much easier for me to manage.
I really appreciated his support and professionalism throughout the process. Thank you again!
A 'Cadent YES' call from your representative yesterday was in response to a request to check my excess energy situation incurred over a period of time during the winter when family members came to stay.
I can't recommend highly enough the quality of the service YES provided offering energy support and excellent advice and guidance.
I was notified beforehand about a planned phone call.
Their in depth assessment was both professional and friendly. He also ensured that I was fully aware of other available help. The call was followed up with an online survey to help pursue this advice. Thank you also for the YES energy solutions 'Energy Advice Guide', part of a great pack containing handy tips to help put advice into action. Thank you!
I was asked to leave a review. Was supposed to have a call today. Never happened as I had received an email to say they would send advice instead. Then I get another email from the person I was supposed to have the call with asking me to leave a review. A review on what. They never contacted me .

Reply from YES Energy Solutions
It was really helpfull i have good experience .
Extremely friendly and helpful service
They were very polite and helpful,answering all my concerns and support me .
Very nice to talk with, friendly staff, not pushy & gave good advice .
Paul was excellent during the initial call. But the in-depth call which was supposed to provide me with advice re energy efficiency, income maximisation and eligibility for funding advice plus lots more, never happened!! She tried to ring once then sent an email informing me I was on the wrong tariff which was incorrect anyway. So a complete waste of time.
Excellent advised given helpful Excellent customer service agent I was well pleased
Chola was so amazing , kind , helpful and caring . She was so thorough . A very big thanks
Fantastic service, warm friendly advisor, non judgemental. Went above and beyond
The lovely lady i spoke with ( Emily )could not have been more helpful, advice was given so very clearly and as far as helping me out with the many options i have ect was extremely helpful..i was also offered support to an extent where i was shocked with the kindness with regards to cheap bulbs,plugs,radiator foil,heated throw and more,its nit often in this day where generosity of this kind is shown and i hope everyone on the team is aware of how appreciative costomers are ,as i certainly am ..The lady was so patient ,understanding in a way i felt i was able to talk at ease regarding any issues i had,,,Thankyou again for the wonderful work you do
Friendly, approachable and knowledgeable representative.
Information and suggestions emailed to me promptly, with links for me to take up
Absolutely amazing highly recommend staff top tier.
Thank you
Dwayne
It was a great telephone call and follow-up email which I received. I hugely appreciate your help and advice, Fiona.
EXCELLENT CUSTOMER SERVICE AND APPROACH.
POLITE AND VERY INFORMATIVE .
VELY HELPFUL Prav Makh, ADVISER I SPOKE.
HE WENT BEYOND TO HELP
GOOD JOB ALL
THANK YOU
Sasha was very thorough but polite and professional. She was a good listener and treated me as a person and not as just another item on her list. Although the call didn't give me the results I had hoped for, I was satisfied with the reasoning she gave for this, making this call a pleasant rather than a traumatic experience.
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