yomobile.com Reviews 5

More like what goes wrong EVERY month. Time to renew. ALWAYS seems to be an issue. Service is cut off. And it takes almost a week to get it working again. It's beyond ridiculous!!!

Ninja Ana is fraudulently closing my request tickets without resolution. REFUND IS NOT BEING ISSUED EVEN AFTER COUNTLESS CORRESPONDANCE.

SCAM SERVICE. I DO NOT RECOMMEND.

DO NOT WASTE YOUR TIME. switched

my son's phone service to YOmobile and regret it. They might as well not even have a customer support team. they are useless. I have spent the last 15+ hrs trying to get help. originally I requested help with my son's phone service as it stopped working after we paid his phone bill. I was unable to get help when I requested help. Just a "how may I assist you" and then gone. after a couple of hours of getting no help from CS with the service I decided to switch carriers. I found a new carrier and wanted to port my son's number over not only cause of the perks the new carrier provides when number is ported but also cause he shouldn't have to change his number AGAIN. to port a number I need my acct number and a transfer pin if the company requires one. the worst part about that is not only do I need to contact customer support for the transfer pin but to ask for my acct number as well since it is not provided anywhere on my acct. I have been requesting this info for over 12 hrs and still have not been provided this information with the few responses I have gotten back. I only get a response when I open a new ticket. when you ask for help they respond 1 time and then disappear. they do not care what you respond back saying or if they were able to resolve your concerns. they just don't respond at all, unless you make a new ticket requesting help! IF YOUR TIME IS WORTH ANYTHING TO YOU, DO NOT SWITCH TO YOMOBILE.

Dear [YO Mobile] Customer Support,

I am reaching out regarding an unauthorized charge of $60 to my card ending in 6892, despite my repeated requests to cancel my service and remove my payment information. I have requested multiple times for my account closure and card removal, yet my card was still charged on [02/09/2025]. I never even activated the eSIM because the it didn’t work and the customer service was terribly slow, so I gave up and messaged the chat support to remove my card and delete my account.

This is unacceptable and highly unprofessional. I demand an immediate refund of this unfair charge and written confirmation that my account has been permanently closed and my payment details removed from your system. I tried several times to remove my card myself but your app would not let me and instead of listening to my request they kept trying to get me to stay with them, when I am telling them to remove my card. Failure to resolve this matter promptly will leave me no choice but to:

File a chargeback dispute with my bank for fraudulent charges
Report this to my local authorities and relevant consumer protection agencies.
Pursue legal action if necessary.
I expect a resolution within 24 hours before I escalate this further.

Sincerely,

Jo Swearengin

Terrible company. They have no communication after getting your business. Started a activation and port online and left my number in limbo. Couldn't get anyone to respond to any messages or emails. The never answer the phones. Phone calls go to voicemail. This place is ridiculous. Worse experience I've ever had with a wireless provider