Yopa Reviews 

25,069
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,767 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local agents for being exceptionally helpful, friendly, and approachable, keeping everyone well-informed throughout the entire house selling and buying process. People deeply appreciate the prompt communication, highly efficient service, and professional support that consistently make property transactions feel much smoother, quicker, and less stressful. However, some customers also noted frustrating issues regarding poor communication, unresponsiveness, and a lack of proper support after the initial onboarding phase. A few reviewers additionally experienced unexpected hidden costs, administrative delays, and difficulties when dealing with recommended third-party services.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting efficient processes and strong communication.... See more

Customer service

Customers report extremely positive experiences with customer service, highlighting fantastic support and... See more

Response time

Clients share positive opinions on response_time, highlighting prompt communication and efficient updates... See more

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary widely. Many consumers praise... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought and sold houses using Yopa and would definitely recommend them to anyone else. Our agent Dan was very friendly and efficient. He was available for questions and updates via WhatsApp, wh... See more

Company replied

Rated 5 out of 5 stars

I purchased my house through Jayne and I can’t praise her enough! She was extremely helpful and considerate for viewings, second and even third viewings to measure spaces. If I ever called with a prob... See more

Company replied

Rated 5 out of 5 stars

We sold our home with Yopa within 1 week. Tami Young been with us from the beginning, she’s seems very experienced, answering any question you may have, very quick in response, either by phone, email,... See more

Company replied

Rated 5 out of 5 stars

Dear Divya, Thank you for the update, and for the congratulations. I wanted to take this opportunity to thank both you and Alan Mann for all of your help throughout this process. Although the... See more

Company replied


Company details

  1. Real Estate Agency
  2. Real Estate Agents

About Yopa

Written by the company

Brilliant customer reviews and an award-winning service aren’t the only reasons to sell with Yopa. Here are some of the other ways we’ll help you have a smooth move:

  • The same full service as a high street agency, every step of the way.
  • Fair fixed fees from £999*.
  • Your own local estate agent, there in person throughout your sale.
  • Choose not to pay until your home is sold with No Sale, No Fee for extra peace of mind.
  • Contact us during evenings and weekends, not just inside office hours.
  • Get expert help with mortgages, conveyancing, moving in, and more.
  • Complete visibility of offers, viewings, feedback, and more in YopaHub, our simple online tool.

Book a free valuation

Read about our service

FAQs

Need a hand? Call us on 0333 305 0202 or visit yopa.co.uk and we’ll be happy to help.

*Prices vary in some London postcodes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,069)

1,708 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was perhaps our most challenging…

This was perhaps our most challenging move to date! However we feel we must mention one member of the Yopa team in Dumfries in particular. Emily was the member of staff we dealt with consistently throughout the purchase of our new property. She was always very helpful and informative and offered us reassurance when on a number of occasions things became quite challenging!We would both like to thank Emily personally, we are now in our property and wading trough the boxes!
Thank you Emily you were a pleasure to work with.

July 21, 2026
Unprompted review
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Reply from Yopa

We're so happy to hear about your positive experience during what sounds like a challenging move, Glenda. It's wonderful to know that our agent Emily provided such consistent support and reassurance. We'll certainly pass on your praise - Becca 🏡

Rated 5 out of 5 stars

I absolutely can recommend Yopa

Initially I was unsure about using an online estate agent. However I decided to go ahead and use Yopa as they offered a very flexibility payment plan for selling my property. My agent is Jim Howgate sold my property in just 3 days of being on the market - amazing. I cannot praise him enough. He is extremely prompt, professional and has an abundance of local knowledge of properties in my area. He is keen to help you with your ongoing search for another property too. I absolutely can recommend Jim Howgate & Yopa to friends and family. Well done and thank you

July 20, 2026
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Reply from Yopa

Thanks for your awesome review, Donna! We're delighted to hear that our flexible payment plan and the excellent service provided by our agent Jim exceeded your expectations. We'll certainly share your praise to all involved - Becca 🏡

Rated 5 out of 5 stars

Great service

Great service, very informative. Thanks Stu you were ace.

July 21, 2026
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Reply from Yopa

Thank you for your lovely feedback, Mark! We are pleased to hear our local agent provided a great service and was very informative. We will certainly pass your kind words on - Lowri 🏡

Rated 5 out of 5 stars

We would highly recommend Lisa Coller…

We would highly recommend Lisa Coller our estate agent at YOPA. She was warm friendly and very professional. Importantly she was knowledgable about the market. She was very approachable and communicated between ourselves and the buyer very efficiently and promptly. Our house was sold within one week to the first viewers. We achieved very near the asking price.

July 21, 2026
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Reply from Yopa

Thank you for taking the time to leave a review, Ann. We are so pleased to hear about your experience with Lisa and will be sure to pass on your kind words! - Derrie 🏡

Rated 4 out of 5 stars

Jim from Southend …

Jim from Southend office was great he helped every step of the way an was really good to work with.

July 19, 2026
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Reply from Yopa

Thanks for your review, Eddie. It's great to hear that our agent Jim was able to support you every step of the way. We'd love to know what we can do to gain that extra star - Becca 🏡

Rated 1 out of 5 stars

Failed appointment

I thought I'd get a valuation so that I could sell my house. I booked a valuation appointment, and the "local" agent contacted me by email. Then, he told me that he wanted to value my house "remotely", to save him coming to visit. I cannot imagine how an accurate assessment can be made remotely, and told him I preferred face to face business dealings. He wouldn't come, so I cancelled. Why offer a free valuation if you don't imtend to visit? Useless.

July 21, 2026
Unprompted review
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Reply from Yopa

Thanks for your review, Mike. We're sorry to hear that your appointment did not go ahead as planned. We'd love to pass on your feedback to the appropriate team, so that we can do so I will message you via Trustpilot to gain the information we require - Becca 🏡

Rated 5 out of 5 stars

Property sale on a second property

A professional service
Emma our agent was first class
She has many years experience and knowledge of the property market
Was always on hand to answer questions and give advice and talk you you through the next stage of the sale

January 7, 2026
Unprompted review
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Reply from Yopa

Thank you for your amazing feedback, Stuart! We are happy to hear Emma provided a professional first class service and knowledge. We will certainly pass your kind words on - Lowri 🏡

Rated 5 out of 5 stars

Excellent service from Yopa

Excellent service from Yopa, particularly Alan Mann.
Good customer service
Good communication , kept informed of progress
Would always reply to my messages within an hour .
Would definitely recommend

July 20, 2026
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Reply from Yopa

Thank you for your awesome feedback! We are please to hear Alan provided excellent service and communication. We will certainly pass your lovely words on - Lowri 🏡

Rated 1 out of 5 stars

Yopa just do not listen and do not…

Yopa has been the worst estate agent I have ever dealt with. They repeatedly ignored my clear instructions to remove my property from their website and continued advertising it £40,000 below their own valuation, causing stress, confusion, and potential financial harm. Their staff showed zero professionalism — Harriet Caster and Grahame Hawes were dismissive, rude, and refused to take responsibility for their actions. Complaints were laughed off, instructions were ignored, and I felt completely exploited as a vulnerable customer. This company has shown a shocking lack of integrity, competence, and care. I strongly advise avoiding Yopa at all costs

July 20, 2026
Unprompted review
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Reply from Yopa

Thank you for your review, Cheryl. We're sorry to hear that you've experienced service issues whilst selling your property with us. I can see that you've gone through our internal complaints process and have been provided a final viewpoint, should you wish to discuss this further, please reach out to your dedicated case handler - Becca 🏡

Rated 5 out of 5 stars

Really wasn't sure how Yopa would be…

Really wasn't sure how Yopa would be before we used it and wondered if the far lower price meant far less service. But absolutely not. It's all well set up, so we had good communication, real support from the agent - Colin Hickey, who went above and beyond - and were led through the process very fairly and efficiently.
Would definitely use Yopa again.

July 17, 2026
Unprompted review
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Reply from Yopa

Thank you for your lovely review, Mike! We are happy to hear our local Yopa agent provided good communication and was efficient whilst going above and beyond. We will certainly pass your kind words onto Colin - Lowri 🏡

Rated 5 out of 5 stars

Alan Mann our YOPA estate agent was…

Alan Mann our YOPA estate agent was very easy and straightforward to talk too , he took professional photos of the property for the advert which he sold almost immediately.
Divya Featherstone our YOPA liaison/manager was always keen to keep proceedings with the solicitors moving forward and kept us informed of the situation.
I would recommend YOPA.

July 20, 2026
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Reply from Yopa

Thank you for taking the time to leave your your positive feedback, Ian! We are pleased to hear the team were able to provide a professional service. We will certainly pass your kind words onto Alan and Divya - Lowri 🏡

Rated 5 out of 5 stars

Divya was great

Divya was a great help throughout our purchase - when things got a little hairy she managed to keep us all calm and everything got sorted without too much drama.

July 14, 2026
Unprompted review
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Reply from Yopa

Thank you for your wonderful feedback! We're so pleased to hear that Divya was a great help and managed to keep everything calm during your purchase. - Derrie 🏡

Rated 5 out of 5 stars

From the first visit everything was…

From the first visit everything was explained and our options put forward. There was no pressure to pick any particular option other than the one which suited us.
We were given contact numbers and any questions we had were answered quickly so we could make an informed decision.
We were helped with any forms we needed to fill out and kept updated as to progress of the sale.
The property was advertised on various sites as agreed and we had about 6 viewings booked within two weeks this and the 1% fee including VAT we thought this was a great deal.

July 17, 2026
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Reply from Yopa

Thank you so much for leaving your feedback! We are so pleased to hear that everything was clearly explained and that you felt no pressure. We are so glad we was able to help! - Derrie 🏡

Rated 5 out of 5 stars

Absolutely fantastic YOPA experience!

Absolutely fantastic experience selling our property with YOPA. From start to finish our agent Millie Gavan has been great!!! From her initial visit, to her hosting the open house viewing and then to her selling our property one day after viewing (getting £10K over the asking price too!) Our experience was second to none. Would definitely recommend YOPA and Millie when choosing to sell your property. Five star service! Very happy customers Carlos & Anna 😊😊😊

July 17, 2026
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Reply from Yopa

Thank you for your fantastic feedback, Carlos! We're so pleased to hear that your property sold so quickly and for over the asking price. We'll certainly pass on your kind words to your local agent Millie - Becca 🏡

Rated 5 out of 5 stars

Extremely satisfied with the service…

Extremely satisfied with the service provided by Stacey Reynolds and her team. From start to finish she kept in touch with us and organised everything promptly and professionally. I felt confident leaving everything in Stacey’s hands to deal with, with excellent help from her colleagues Jules and Tom. I would 100% use Stacey again and absolutely recommend them to anyone!
Keep up the good work!

July 17, 2026
Unprompted review
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Reply from Yopa

Thank you for your fantastic feedback! We're so pleased to hear that Stacey provided such prompt and professional service. We'll certainly pass on your kind words. - Derrie 🏡

Rated 5 out of 5 stars

Selling My Property

Made all aspects of selling my property as straightforward and stress-free as possible, friendly staff keeping me informed and updated along the way - would recommend.

July 15, 2026
Unprompted review
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Reply from Yopa

Thank you for your positive feedback, Chris! We're pleased to hear that selling your property was straightforward and stress-free! We appreciate your recommendation. Nika 🏡

Rated 5 out of 5 stars

Professiobal & helpful

Lisa is friendly, efficient, helpful and very professional. When things were down to the wire for exchange she kept the pressure on the solicitors to ensure that everything went according to plan. I can thoroughly recommend her.

July 17, 2026
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Reply from Yopa

Thank you for your wonderful feedback! We're glad to hear that our agent was friendly, efficient, and professional, and ensured everything went smoothly. Nika 🏡

Rated 5 out of 5 stars

We would just like to give a big shout out to Mark Holdsworth and his team

We would just like to give a big shout out to Mark Holdsworth for selling my father's house in Halifax at the end of June.
He provided me with amazing service from the word go ,it wasn't easy having to deal with the death of my father and then having to sell his property.
But Mark guided me through every stage he was always on hand to answer any questions or problems which came along .
If any one needs a good reliable professional person to do the job right you need to give Mark Holdsworth a call at there Huddersfield branch .
So thank you Mark and your team you were all amazing 👏

June 26, 2026
Unprompted review
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Reply from Yopa

Thank you for sharing your brilliant feedback! We are sorry to hear about the passing of your father. We are pleased to know that our agent provided exceptional support during such a difficult time and guided you through the process of selling the property. Nika 🏡

Rated 1 out of 5 stars

C Smith

We duped into signing a contract that we thought was 3 months and it was a ten month contract with no get out clause and pay later option we've had no viewings and they still want us to pay over 2000 pounds don't go with these has it's a legalised scam and dodgy agents also we was not told about no sale no fee

July 16, 2026
Unprompted review
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Reply from Yopa

Thanks for your review. We're sorry to hear that you've experienced issues with our fees and packages. I can confirm that we do have 3 payment options available;

-Pay Now
-Pay Later
-No Sale No Fee

It does look like you chose our Pay Later Option, which is deferred by 10 months or whenever your house sells, whichever comes first. This is covered in our terms and conditions (https://www.yopa.co.uk/payments/terms-and-conditions/) provided at checkout, so we do ask that you take time out to read this in full, before instructing Yopa to sell your property.

Should you wish to discuss your package and the terms and conditions further, please reach out to the team and we'll be happy to help - Becca 🏡

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