The plants arrived in good condition thank you, The Firecracker Agapanthus has been here a few weeks and is very slow to do anything. The three smaller ones are in great condition, but will not flow... See more
Company replied
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Review summary
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I would like to comment on my orders over the last few months. Some, like the Gazania, dahlias, and calibrachoa have been great but I have to say that the bidens are still small and lacking in colou... See more
Company replied
Lemon bush cane promptly. Like good quality. Packaging could be bit better. The 2 lemons already on bush were lying at bottom of pot.. a bit better wrapping in box night have prevented that loss.... See more
Company replied
You did well, delivery was late and unfortunately plants suffered. However they are now recovering slowly but surely. Hopefully there will be no east wind before they are fully recovered.
Company replied
Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
117K reviews
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Very quick delivery,easy site to…
Very quick delivery,easy site to browse,super quality lemon tree at a vety good price
July 21, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you found our site easy to browse, and that your high-quality lemon tree arrived quickly and at a great price. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Quick service everything packed well…
Quick service everything packed well and plants healthy
July 28, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you received quick service and that your healthy plants were packed well. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Fab plants
Fab plants. All arrived in good health and have taken to our garden very well.
July 21, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants are fabulous, arrived in good health, and have taken to your garden very well. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Service good
May 27, 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that your plants arrived quickly and that you found them to be of good quality. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
The flowers came with no flowers heads…
The flowers came with no flowers heads it looked like someone had cut them off, they were completely dried out. I got them as a reward from the tk maxx treasure card but these were supposed to be worth £10. I wold have waited longer for better quality. Otherwise, it's website it amazing and the amount of different plants that I've got in basket is my inspiration but I'm hesitant. I hope that it was a one off, because I would want to spend my money.
July 7, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the condition of the flowers you received, with missing heads and being completely dried out. We understand your disappointment, especially as these were a reward. We are reviewing our quality control processes to ensure this was a one-off.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you experienced brilliant service and received healthy plants. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
I’m not happy with the delivery…
I’m not happy with the delivery service. Nobody rang the doorbell so I eventually found out the parcel was outside.
July 27, 2026
Reply from YouGarden
Hello,
We are very sorry to hear about the issue with your delivery and that the doorbell was not rung. We understand how frustrating this must have been. We are always working to improve our delivery service.
Kind regards,
YouGarden Customer Service
The price was brilliant the bay tree…
The price was brilliant the bay tree very healthy I just love it Thankyou I will buy from you again
July 27, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you found the price brilliant and that your bay tree is very healthy. It's wonderful to know you love it, and we appreciate you saying you'll buy from us again!
Kind regards,
YouGarden Customer Service
Beautiful plants
Beautiful plants with a sturdy root system and well established foliage.
July 27, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you received beautiful plants with a sturdy root system and well-established foliage. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Plant was tiny
Plant was tiny, not in good health and has since just about died. Luckily I had a voucher which made it free but the pricing was ridiculously expensive. Even as a free gift I feel extremely duped.
July 27, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the condition of the plant you received. We understand your disappointment, especially given its health and the pricing concerns. We are reviewing our plant quality and handling processes to prevent similar issues.
Please contact us at cs@yougarden.com with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
YouGarden Customer Service
Rubeika
Speedy delivery good healthy plant quality - still thriving in this heat- will buy again
July 27, 2026
Reply from YouGarden
Hello,
We're so pleased to hear about your speedy delivery and that your healthy plant is still thriving in this heat! Thank you for your wonderful feedback, and we look forward to your next purchase.
Kind regards,
YouGarden Customer Service
The delivery date,wasn't suitable so I…
The delivery date,wasn't suitable so I called as soon as I got the email to say can it be delayed. I was told No. When it didn't arrive I rang again & again . I was told it was delayed because I requested it to be delayed. So why I was told it can't be delayed & then it was 2 weeks late!
July 27, 2026
Reply from YouGarden
Hello,
We sincerely apologize for the confusion and frustration regarding your delivery. We understand how important clear communication is, and we regret that our information was contradictory. We are reviewing our internal processes to ensure such miscommunications do not happen again.
Kind regards,
YouGarden Customer Service
We ordered a lemon tree as a present…
We ordered a lemon tree as a present for a friend, it was delivered on time and it was just as it had been described in the advert.
It had 3 lemons growing and lots of new growth. Our friend was really pleased with it. We would definitely choose your garden again.
July 23, 2026
Reply from YouGarden
Hello,
We are absolutely delighted to hear that the lemon tree was delivered on time and was just as described! It's wonderful that your friend was so pleased with it, and we truly appreciate your kind words.
Kind regards,
YouGarden Customer Service
We were told our order was coming…
We were told our order was coming sunday but still has not arrived hope it will be delieverd soon best les&pat
July 22, 2026
Reply from YouGarden
Hello,
We are truly sorry your order has not arrived as expected. We are actively investigating this delay to ensure a prompt resolution for you.
Kind regards,
YouGarden Customer Service
Good customer service
Good customer service, good quality of fruit trees and very quick response time to queries via email.
July 27, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you experienced good customer service and that you're happy with the quality of our fruit trees. It's wonderful to know our quick response time to queries was appreciated!
Kind regards,
YouGarden Customer Service
Plant arrive in good health
Plant arrive in good health. Still looks healthy despite this hot weather. There are buds stating to show. I'm pleased so far.
July 20, 2026
Reply from YouGarden
Hello,
We're so pleased to hear your plant arrived in good health and is still looking healthy despite the hot weather! It's wonderful that you're already seeing buds.
Kind regards,
YouGarden Customer Service
I have purchased plants before…
I have purchased plants before fromYougarden and been very happy, but this time the courior let them down they werein a real state, but they gave me a refund.
July 27, 2026
Reply from YouGarden
Hello,
We're sorry to hear that your recent plant order arrived in a poor condition due to the courier. We're glad we could resolve this for you with a refund. Thank you for your understanding.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you found the ordering process easy and that our team was helpful in answering your questions. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Excellent plants
I have ordered and received lots of plants a shrubs this summer to stock a garden makeover. All plants and shrubs have arrived in great condition and have done well, despite the very hot weather. Will recommend highly.
July 27, 2026
Reply from YouGarden
Hello,
We are absolutely delighted to hear that all the plants and shrubs you received for your garden makeover arrived in great condition and have done so well, even with the very hot weather! Thank you for your high recommendation.
Kind regards,
YouGarden Customer Service
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