My original purchase of Alstroemarias needed replacing. You Garden replaced them quickly and they arrived within a day of their despatching the plants. This weather is not good for transporting plants... See more
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Review summary
Created with AI, based on recent reviews
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The plants arrived in good condition thank you, The Firecracker Agapanthus has been here a few weeks and is very slow to do anything. The three smaller ones are in great condition, but will not flow... See more
Company replied
Had a positive experience, ordered a lavender plant as part of a reward from TKMAXX. Plant was as described and came quickly in good condition. Overall pretty happy with it. Only downside I woul... See more
Company replied
This plant was a free offer with conjunction with another store. Delivery was quick and the plant came well before the estimated delivery date. The plant is a bit bedraggled and needs a bit of care... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
117K reviews
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Excellent plants
Always good plants well developed and packed carefully arriving in a very healthy condition delivery always very quick so plants are packed and the dark for a very short time easy to order and always very good offers
July 23, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your plants are always well-developed, carefully packed, and arrive in very healthy condition. It's wonderful that our quick delivery ensures they are in the dark for a very short time, and that you find ordering easy with great offers!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your order arrived promptly and in good condition, and that you are very happy with your purchase. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Excellent company and great staff
I would recommend this company and staff for sorting out a problem about plants and their fushia hanging baskets are to die for packing is good as well highly recommended
July 16, 2026
Reply from YouGarden
Hello,
We are so happy to hear that our team was able to assist you with your plant concerns! We're also thrilled you loved our fuchsia hanging baskets and found our packaging to be excellent. Your kind words mean a lot to us, and we truly appreciate your high recommendation.
Kind regards,
YouGarden Customer Service
Excellent range of plants
Excellent range of plants with good descriptions and graphics. Easy ordering process. Plants arrive soon after placing an order and are well packaged. Plants continue to grow well in the garden
July 23, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you found our plant range excellent with good descriptions and graphics, and that the ordering process was easy. It's wonderful that your plants arrived well-packaged and are thriving in your garden!
Kind regards,
YouGarden Customer Service
At last decent plants on arrival.
After trying 5 or 6 garden plant suppliers I became quite disappointed with the quality of using mail order. Too many plants arrived either damaged or didn't appear as if they would easily become established, and in some cases didn't. It was a relief to have plants from YouGarden in very good condition.
July 16, 2026
Reply from YouGarden
Hello,
We are so glad to hear that you were relieved and satisfied with the excellent condition of the plants you received from us, especially after your previous experiences with other suppliers. We understand how disappointing it can be when plants arrive damaged or fail to thrive.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Information on delivery was regular…
Information on delivery was regular and arrived on time
July 16, 2026
Reply from YouGarden
Hello,
We're pleased to hear that you received regular updates about your delivery and that it arrived on time. Thank you for sharing your positive experience!
Kind regards,
YouGarden Customer Service
I placed my order on 23 July and did…
I placed my order on 23 July and did not receive my order .on 28th July I contacted You garden and they were sending a replacement this did not arrive i again contacted you gardens on3rd August and cancelled my order.I am very disappointed with the service I received.
July 23, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the significant issues you experienced with your order, from the initial delay to the replacement not arriving. We understand your disappointment with the service you received.
Kind regards,
YouGarden Customer Service
VERY HELPFUL PLANTS ARE ALWAYS GREAT…
VERY HELPFUL PLANTS ARE ALWAYS GREAT CONDITION EVEN THE JUMBO AND GARDEN READY LOVELY MIX OF PLANTS GOOD DELIVERY AND SECURE PACKAGING
July 22, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that our plants are always in great condition, even the jumbo and garden-ready ones, and that you appreciate the lovely mix. It's wonderful to know you've experienced good delivery and secure packaging!
Kind regards,
YouGarden Customer Service
The customer service communication I…
The customer service communication I had with Emma Blackmore post order was exceptional - a nice personal touch 😄
July 20, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that the communication you received after your order was exceptional and that you appreciated the personal touch. Thank you for sharing your positive experience with us.
Kind regards,
YouGarden Customer Service
First plant died after a couple of…
First plant died after a couple of months
Plant replaced but had to pay postage again
Legal, but leaves a nasty taste.
July 23, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about your experience with the plant not thriving and the additional postage cost for the replacement. We understand your frustration.
Kind regards,
YouGarden Customer Service
The delivery was sooner than I expected…
The delivery was sooner than I expected and the roses were healthy and in Good condition.
I had a query and this was answered within minutes, very impressive.
July 23, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your delivery was sooner than expected and that the roses were healthy and in good condition! It's wonderful to know your query was answered so quickly.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plants were very healthy and packed really well. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
My plant arrived in great condition and…
My plant arrived in great condition and was securely packaged. The communication throughout was good, and I am pleased with my YouGarden experience
My plant is now thriving and has purple flowers growing thanks
July 15, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your plant arrived in great condition and was securely packaged. It's wonderful to know that the communication throughout was good and that you are pleased with your experience. We love hearing that your plant is now thriving and has beautiful purple flowers!
Kind regards,
YouGarden Customer Service
Wow I’m so happy with my order
Wow I’m so happy with my order. I ordered 3 canna Tropicana and didn’t really expect too much size wise. They arrived today extremely well packaged and the updates for delivery were frequent and accurate. The plants themselves were in their own robust individual greenhouse style containers and then inside large robust cardboard containers. The plants are huge and very healthy and I’m over the moon with this company. Thankyou very much and have ordered again today
August 6, 2026
Unprompted review
Reply from YouGarden
Hello,
We are absolutely thrilled to hear how happy you are with your canna Tropicana order! It's wonderful that they arrived so well-packaged, and that you found the plants to be huge and healthy. We truly appreciate your kind words and are delighted you've ordered from us again.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plants always arrive healthy and that you appreciate our good prices. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your order arrived as expected and that your plants were in good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
You did well
You did well, delivery was late and unfortunately plants suffered. However they are now recovering
slowly but surely. Hopefully there will be no east wind
before they are fully recovered.
July 15, 2026
Reply from YouGarden
Hello,
We're sorry to hear about the late delivery and that your plants suffered as a result. We're glad they are recovering and hope they continue to thrive.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you found the compost to be of good quality and that the delivery experience was positive. Thank you for your kind feedback!
Kind regards,
YouGarden Customer Service
The company resolved a defected rose…
The company resolved a defected rose and replaced it free of charge never had anything but lovely heathy pants this rose unfortunately got damaged in transit would definitely recommend this company excellent customer service and Excellant bulbs and plants love this company I have a lovely garden full of their plants and bulbs and it looks beautiful. Thankyou for your excellent service.
July 16, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that we could resolve the issue with your rose and replace it free of charge. It's wonderful to know you consistently receive lovely, healthy plants and appreciate our excellent customer service. Thank you for your kind words!
Kind regards,
YouGarden Customer Service
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