The plants arrived in good condition thank you, The Firecracker Agapanthus has been here a few weeks and is very slow to do anything. The three smaller ones are in great condition, but will not flow... See more
Company replied
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I would like to comment on my orders over the last few months. Some, like the Gazania, dahlias, and calibrachoa have been great but I have to say that the bidens are still small and lacking in colou... See more
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You did well, delivery was late and unfortunately plants suffered. However they are now recovering slowly but surely. Hopefully there will be no east wind before they are fully recovered.
Company replied
Lemon bush cane promptly. Like good quality. Packaging could be bit better. The 2 lemons already on bush were lying at bottom of pot.. a bit better wrapping in box night have prevented that loss.... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
117K reviews
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Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Information on delivery was regular…
Information on delivery was regular and arrived on time
July 16, 2026
Reply from YouGarden
Hello,
We're pleased to hear that you received regular updates about your delivery and that it arrived on time. Thank you for sharing your positive experience!
Kind regards,
YouGarden Customer Service
I placed my order on 23 July and did…
I placed my order on 23 July and did not receive my order .on 28th July I contacted You garden and they were sending a replacement this did not arrive i again contacted you gardens on3rd August and cancelled my order.I am very disappointed with the service I received.
July 23, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the significant issues you experienced with your order, from the initial delay to the replacement not arriving. We understand your disappointment with the service you received.
Kind regards,
YouGarden Customer Service
VERY HELPFUL PLANTS ARE ALWAYS GREAT…
VERY HELPFUL PLANTS ARE ALWAYS GREAT CONDITION EVEN THE JUMBO AND GARDEN READY LOVELY MIX OF PLANTS GOOD DELIVERY AND SECURE PACKAGING
July 22, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that our plants are always in great condition, even the jumbo and garden-ready ones, and that you appreciate the lovely mix. It's wonderful to know you've experienced good delivery and secure packaging!
Kind regards,
YouGarden Customer Service
The customer service communication I…
The customer service communication I had with Emma Blackmore post order was exceptional - a nice personal touch 😄
July 20, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that the communication you received after your order was exceptional and that you appreciated the personal touch. Thank you for sharing your positive experience with us.
Kind regards,
YouGarden Customer Service
First plant died after a couple of…
First plant died after a couple of months
Plant replaced but had to pay postage again
Legal, but leaves a nasty taste.
July 23, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about your experience with the plant not thriving and the additional postage cost for the replacement. We understand your frustration.
Kind regards,
YouGarden Customer Service
The delivery was sooner than I expected…
The delivery was sooner than I expected and the roses were healthy and in Good condition.
I had a query and this was answered within minutes, very impressive.
July 23, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your delivery was sooner than expected and that the roses were healthy and in good condition! It's wonderful to know your query was answered so quickly.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plants were very healthy and packed really well. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
My plant arrived in great condition and…
My plant arrived in great condition and was securely packaged. The communication throughout was good, and I am pleased with my YouGarden experience
My plant is now thriving and has purple flowers growing thanks
July 15, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your plant arrived in great condition and was securely packaged. It's wonderful to know that the communication throughout was good and that you are pleased with your experience. We love hearing that your plant is now thriving and has beautiful purple flowers!
Kind regards,
YouGarden Customer Service
Wow I’m so happy with my order
Wow I’m so happy with my order. I ordered 3 canna Tropicana and didn’t really expect too much size wise. They arrived today extremely well packaged and the updates for delivery were frequent and accurate. The plants themselves were in their own robust individual greenhouse style containers and then inside large robust cardboard containers. The plants are huge and very healthy and I’m over the moon with this company. Thankyou very much and have ordered again today
August 6, 2026
Unprompted review
Reply from YouGarden
Hello,
We are absolutely thrilled to hear how happy you are with your canna Tropicana order! It's wonderful that they arrived so well-packaged, and that you found the plants to be huge and healthy. We truly appreciate your kind words and are delighted you've ordered from us again.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plants always arrive healthy and that you appreciate our good prices. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your order arrived as expected and that your plants were in good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
You did well
You did well, delivery was late and unfortunately plants suffered. However they are now recovering
slowly but surely. Hopefully there will be no east wind
before they are fully recovered.
July 15, 2026
Reply from YouGarden
Hello,
We're sorry to hear about the late delivery and that your plants suffered as a result. We're glad they are recovering and hope they continue to thrive.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you found the compost to be of good quality and that the delivery experience was positive. Thank you for your kind feedback!
Kind regards,
YouGarden Customer Service
The company resolved a defected rose…
The company resolved a defected rose and replaced it free of charge never had anything but lovely heathy pants this rose unfortunately got damaged in transit would definitely recommend this company excellent customer service and Excellant bulbs and plants love this company I have a lovely garden full of their plants and bulbs and it looks beautiful. Thankyou for your excellent service.
July 16, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that we could resolve the issue with your rose and replace it free of charge. It's wonderful to know you consistently receive lovely, healthy plants and appreciate our excellent customer service. Thank you for your kind words!
Kind regards,
YouGarden Customer Service
Quickly delivered,plants looking worse…
Quickly delivered,plants looking worse for ware, hopefully will pick up in the next couple of days
July 23, 2026
Reply from YouGarden
Hello,
We're sorry to hear that your plants arrived looking a little worse for wear. We hope they recover and thrive in the coming days.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so glad to hear you are well satisfied with our plants, service, packaging, and fast delivery! Thank you for your wonderful feedback.
Kind regards,
YouGarden Customer Service
Everything I have bought has been…
Everything I have bought has been fabulous when planted and then flourished
July 23, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that everything you have bought has been fabulous when planted and has flourished. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
good service
July 23, 2026
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Great plants from you…
I ordered two fuchsia trees from you garden and just want to say how delighted I am with my plants . Three months on, and the flower production has been stunning, despite the unending heat. And so easy to care for. They look lovely by my front door. Really pleased with them. And the excellent clever packaging ensured no damage whatsoever. Thankyou
April 24, 2026
Reply from YouGarden
Hello,
We are so pleased to hear how delighted you are with your fuchsia trees! It's wonderful that they are producing stunning flowers despite the heat and are so easy to care for. We're also glad our clever packaging ensured they arrived safely.
Kind regards,
YouGarden Customer Service
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