The plants arrived in good condition thank you, The Firecracker Agapanthus has been here a few weeks and is very slow to do anything. The three smaller ones are in great condition, but will not flow... See more
Company replied
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Review summary
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I would like to comment on my orders over the last few months. Some, like the Gazania, dahlias, and calibrachoa have been great but I have to say that the bidens are still small and lacking in colou... See more
Company replied
Lemon bush cane promptly. Like good quality. Packaging could be bit better. The 2 lemons already on bush were lying at bottom of pot.. a bit better wrapping in box night have prevented that loss.... See more
Company replied
You did well, delivery was late and unfortunately plants suffered. However they are now recovering slowly but surely. Hopefully there will be no east wind before they are fully recovered.
Company replied
Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
117K reviews
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all round great experience
all round great experience, from easy to order, delivery, plants all great. Completely satisfied in every respect.
July 15, 2026
Reply from YouGarden
Hello,
We're so pleased to hear you had an all-round great experience, from the ease of ordering to the delivery, and that your plants were all great. It's wonderful to know you are completely satisfied!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are very sorry your order has not arrived. We are looking into this for you.
Please contact us at cs@yougarden.com with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
YouGarden Customer Service
I received one of three plants ordered
I received one of three plants ordered. To date the other two are still outstanding and have not received a reply from customer services
July 17, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that you have only received one of your plants and that you haven't received a reply from customer services. We understand your frustration and are looking into this for you.
Kind regards,
YouGarden Customer Service
Plant arrived in perfect condition and…
Plant arrived in perfect condition and healthy, is now thriving, would use again
June 2, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived in perfect condition and is now thriving. Thank you for your wonderful feedback and for letting us know you'd use us again!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Every purchase has been excellent in…
Every purchase has been excellent in quality and delivery
July 24, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that every purchase has been excellent in quality and delivery. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
I value yougarden
I value yougarden. Their offers are very good. The customer service is excellent and the product is very high quality.
July 24, 2026
Reply from YouGarden
Hello,
We're so pleased to hear you value YouGarden and find our offers very good. It's wonderful to know you've experienced excellent customer service and high-quality products.
Kind regards,
YouGarden Customer Service
Great plants and delivered on time but…
Great plants and delivered on time but packaging could be better box arrived rather battered.
July 24, 2026
Reply from YouGarden
Hello,
We're glad to hear that your plants arrived on time and in great condition. We're sorry that the packaging was damaged during transit and appreciate your feedback.
Kind regards,
YouGarden Customer Service
The plants were well boxed and arrived…
The plants were well boxed and arrived in good condition. I will plant them tomorrow .
July 20, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants were well-boxed and arrived in good condition. We hope they thrive beautifully once planted!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you are happy with the size of your product and that you already have limes growing. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Excellent product selection and…
Excellent product selection and availabilty.
Fast delivery.
July 17, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you found our product selection and availability excellent, and that your delivery was fast. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Delivery is always a problem but fine
June 19, 2026
Reply from YouGarden
Hello,
We appreciate your feedback and are sorry to hear about the recurring delivery issues. We are actively working to improve our delivery service.
Kind regards,
YouGarden Customer Service
Although the carrier lost one of the…
Although the carrier lost one of the trees, a replacement was sent with the minimum of fuss. The trees look strong and healthy and we are hoping to get fresh oranges and lemons in the future.
July 24, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that a replacement was sent with minimum fuss and that your trees look strong and healthy! We hope you enjoy fresh oranges and lemons in the future.
Kind regards,
YouGarden Customer Service
Lovely lavender
Plant arrived well packaged and in good time. Has been planted up for a couple of weeks now and is thriving!
July 14, 2026
Reply from YouGarden
Hello,
We're so pleased to hear your plant arrived well-packaged and in good time. It's wonderful that it has been thriving since you planted it a couple of weeks ago!
Kind regards,
YouGarden Customer Service
arrived promptly in good condition.
arrived promptly in good condition.
always kept informed of expected date of delivery.
July 17, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your order arrived promptly and in good condition, and that you were kept informed about the expected delivery date. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
My plants were all in good order
My plants were all in good order. Only part of the order arrived but customer services rectified the problems and supplied the missing plants. Thank you
July 17, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants were in good order and that our customer service team was able to promptly rectify the issue by supplying the missing plants. Thank you for your feedback!
Kind regards,
YouGarden Customer Service
Lovely little lavender plant
Lovely little lavender plant. Delivered quickly in great condition.
July 21, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your lovely lavender plant was delivered quickly and arrived in great condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
The hanging baskets I ordered make a…
The hanging baskets I ordered make a wonderful display. Very good value for money.
July 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your hanging baskets make a wonderful display and that you found them to be very good value for money. Thank you for your lovely feedback!
Kind regards,
YouGarden Customer Service
What ever you are looking for You Gardens will have it
Ordered 12 Perennial plant,all arrived in excellent condition,what a bargain when you shop with You Gardens don't forget to join the membership,you will save £££s
July 24, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your perennial plants arrived in excellent condition and that you found them to be such a bargain! Thank you for recommending our membership to others.
Kind regards,
YouGarden Customer Service
quick dispatch
Product that was in season was dispatched and arrived quickly. Questions were answered by customer services .
July 23, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your seasonal product was dispatched and arrived quickly, and that our customer service team was able to assist you. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
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