The plants arrived in good condition thank you, The Firecracker Agapanthus has been here a few weeks and is very slow to do anything. The three smaller ones are in great condition, but will not flow... See more
Company replied
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Review summary
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I would like to comment on my orders over the last few months. Some, like the Gazania, dahlias, and calibrachoa have been great but I have to say that the bidens are still small and lacking in colou... See more
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You did well, delivery was late and unfortunately plants suffered. However they are now recovering slowly but surely. Hopefully there will be no east wind before they are fully recovered.
Company replied
Lemon bush cane promptly. Like good quality. Packaging could be bit better. The 2 lemons already on bush were lying at bottom of pot.. a bit better wrapping in box night have prevented that loss.... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
117K reviews
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While the Lavender arrived in good time…
While the Lavender arrived in good time three have since died even though they were all treated the same so disappointed this time.
July 16, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that some of your lavender plants have not thrived despite being cared for consistently. We understand how disappointing this must be. We appreciate you bringing this to our attention.
Kind regards,
YouGarden Customer Service
The driver carries the compost into the…
The driver carries the compost into the back garden for me
July 22, 2026
Reply from YouGarden
Hello,
We're so glad to hear our driver provided such helpful service with your compost delivery! We appreciate your kind words.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your plants arrived on time, were well packaged, and in excellent condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you are happy with the quality of your order and that the delivery was excellent. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Always beautiful plants and arrive…
Always beautiful plants and arrive quickly and packaged well.
July 22, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you always receive beautiful plants, and that they arrive quickly and are packaged well. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Great plants as usual
Great plants as usual. All survived.
Shame I purchased the 2 plants and then I've got a partial refund. I had to call up and check what was going on. One of them was out of stock. This is something Yougarden can improve in the future. Keep the website up to date with out of stock items. Keep an eye on the refunds and let customers know when something is out og stock.
July 16, 2026
Reply from YouGarden
Hello,
We're glad to hear your plants arrived safely and are thriving. We sincerely apologize for the inconvenience and frustration caused by the out-of-stock item and the partial refund process. We understand how important it is for our website to accurately reflect stock levels, and we are actively working to improve this. We appreciate you bringing this to our attention.
Kind regards,
YouGarden Customer Service
The product Iwas chasing ,with an easy to use app.
The product Iwas chasing , delivered on time and current drought resistant, as expected. Would recommend them to any of my gardening friends.
June 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that the product you were looking for was delivered on time and met your expectations for drought resistance! It's wonderful that you would recommend us to your gardening friends.
Kind regards,
YouGarden Customer Service
Absolutely outstanding service and…
Absolutely outstanding service and plants are always healthy and well packaged
Who could ask for more?
July 22, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you received outstanding service and that your plants are always healthy and well-packaged. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Very happy
I have placed 2 orders and on both occasions plants have arrived well packaged and healthy. So far, all of the plants have thrived, mainly as patio plants in large pots and are very vibrant and exactly as described on their website. I will certainly be recommending them to friends and family!
July 22, 2026
Reply from YouGarden
Hello,
We are absolutely delighted to hear that your plants arrived well-packaged and healthy on both occasions. It's wonderful that they have thrived and are vibrant, just as described. We truly appreciate you recommending us to friends and family!
Kind regards,
YouGarden Customer Service
Plants are delivered at the expected…
Plants are delivered at the expected time and well packaged.
July 15, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants were delivered at the expected time and were well packaged. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Superb quality.As always the ease of ordering,the…
As always the ease of ordering,the efficiency with which the order was processed and most importantly, the superb quality of the product makes it a certainty that I wiil order from them again!
July 22, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you find the ordering process easy and that your order was processed efficiently. It's wonderful that the superb quality of our product makes you certain to order from us again!
Kind regards,
YouGarden Customer Service
Good experience
Good experience
Great quality plants
Value prices
Delivered with care
Very happy customer
July 22, 2026
Reply from YouGarden
Hello,
We're so pleased to hear you had a good experience and are happy with the great quality plants and value prices. We're especially glad they were delivered with care!
Kind regards,
YouGarden Customer Service
The plants arrived quickly and looked…
The plants arrived quickly and looked really well. We cared for them for approx 1 week before giving them as a birthday gift to our daughter .Unfortunately they have died since giving them to her. The weather here has been exceptionally hot and it may just be due to that, despite her watering them ( or over watering them?)We’re not sure of the reason really.
We’ve always been pleased with the exceptional quality of plants received so think this was her error rather than the quality of the plant.
July 6, 2026
Reply from YouGarden
Hello,
We are sorry to hear that the plants did not thrive after being gifted. We understand your concern, especially with the challenging hot weather conditions. We appreciate you sharing your experience with us.
Kind regards,
YouGarden Customer Service
Very good quality
Fast and efficient delivery. Very good value and the plant has absolutely blossomed in a couple of weeks. Thank you.
July 22, 2026
Reply from YouGarden
Hello,
We're so pleased to hear about your fast and efficient delivery, and that you found great value. It's wonderful that your plant has absolutely blossomed in just a couple of weeks!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your package arrived quickly and was very secure. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Prompt answering to questions
Prompt answering to questions. Was disappointed no after care instructions included with my order, even a bunch of flowers from supermarket includes thus.
July 15, 2026
Reply from YouGarden
Hello,
We're glad to hear that you found our responses prompt. We sincerely apologise for the disappointment regarding the absence of aftercare instructions with your order. We understand how important these are and will take your feedback into consideration for future improvements.
Kind regards,
YouGarden Customer Service
Products delivered well packed in good…
Products delivered well packed in good condition within a reasonable time scale
July 15, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your products were delivered well-packed and in good condition within a reasonable timeframe. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Good delivery plants arrived in perfect…
Good delivery plants arrived in perfect condition will used you garden again excellent
July 22, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants arrived in perfect condition and that you'll use us again. Thank you for your excellent feedback!
Kind regards,
YouGarden Customer Service
Everyone needs a You Garden
You garden have an amazing array of beautiful plants.
They arrive in good condition due to the expert way they are packaged. The club membership offers great savings.
July 15, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you appreciate the amazing array of beautiful plants we offer. It's wonderful that they arrived in good condition due to our expert packaging, and that you find great savings with our club membership.
Kind regards,
YouGarden Customer Service
Excellent plants
The plants were as expected and are now flowering.
However the Courier (EVRI) weren't so good. The box was badly squashed and I had to chase them to have the package delivered.
July 15, 2026
Reply from YouGarden
Hello,
We're pleased to hear the plants are as expected and are now flowering beautifully. We sincerely apologize for the issues you experienced with the courier, including the squashed box and the need to chase them for delivery. We understand how frustrating this must have been.
Kind regards,
YouGarden Customer Service
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