Youplaynetball Reviews 

66
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the welcoming atmosphere, friendly staff, and supportive community found during weekly matches. People also enjoy the well-organized sessions that focus on recreation and fitness rather than elite competition. However, some people mentioned issues regarding poor communication, unhelpful responses from customer support, and a lack of proper support when conflicts arise. Reviewers additionally noted frustrating experiences with inconsistent umpiring, matches lacking sufficient officials, and unfair team management decisions. Some customers expressed disappointment after being removed from leagues without clear explanations or proper resolution channels.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, as experiences with the team vary significantly among... See more

User experience

Clients share deep satisfaction regarding user experience, describing a safe and welcoming space that offers... See more

Service

Customers had mixed experiences with service, as some reviewers praised the fun atmosphere, friendly leagues,... See more

Competition

Reviewers express mixed feelings regarding competition, with some praising the respectful atmosphere and... See more

Customer service

Consumers find customer service to be characterized by disappointment and a profound lack of professionalism.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Would love even more social events outside sessions, but the weekly experience itself is fantastic.

Rated 4 out of 5 stars

I've played in various settings over the years, including one of their leagues, and the consistency in how sessions are run stands out. There was a tense moment earlier in the year that could have e... See more

Rated 5 out of 5 stars

YPN understands something many sports organisations miss: not every player is looking for promotion, trophies or elite competition. Sometimes women just want one hour a week out of the house to move,... See more


3.6

Average

TrustScore 3.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(66)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I debated whether to write this

I debated whether to write this, but I think balanced experiences matter.
I read some strong negative reviews before joining and nearly didn't sign up. My actual experience during sessions has been completely different.
Everything is clearly explained, expectations are set from the start, and the atmosphere is competitive but respectful. That might not suit everyone - but it suits me perfectly.
There's something refreshing about being part of a space where negativity isn't entertained

July 2, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Company is disgraceful

My team joined this company as we are all middle aged women wanting a fun evening socialising and playing a sport we enjoy. Into the 3rd season with this company we were then disqualified and kicked out the league for scoring too many goals!!!! They advertise as "all abilities welcome" yet discriminate against teams thay know how to shoot. The Umpires can't keep score, have one set of rules for one team and different rules for another during the games and are very rude. I would not recommend using this company if you're looking for a fun, socialable and friendly experience.

February 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I wanted to write this properly because…

I wanted to write this properly because I nearly didn't join after reading a few mixed reviews. I sat in my car before my first session genuinely debating whether to go in. I'm so glad I trusted my instinct instead.From the moment I walked into the hall, the atmosphere felt organised but relaxed. The statt introduced themselves explained how the evening would run and made sure new players weren't left awkwardly standing on the side.It was competitive - which I like - but also respectful. No shouting, no eye-rolling no nonsense.
What stands out most is the culture. Standards are clear. It something isn't aligned with the values it's addressed. That makes the environment feel safe and positive for everyone else

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

What's been created here genuinely…

What's been created here genuinely feels like a movement I joined because I missed playing netball. What I didn't expect was to find a group of women who cheer each other on during sessions. It's competitive, yes - but it's not toxic.
The organisers are visible and involved They communicate clearly and don't shy away from setting boundaries. Without that you wouldn't get this atmosphere.

June 4, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I'm 52 and hadn't played GA since my…

I'm 52 and hadn't played GA since my twenties. I expected to feel out of place. Instead, I felt welcomed and encouraged from the very first session.
The standard is good - but the energy is positive. You can tell the culture has been shaped deliberately.
l've seen organisers handle tension calmly when it arises. They're fair and protective of the wider group.
It's energised me physically and mentally.

April 22, 2026
Unprompted review
Rated 4 out of 5 stars

I've played in various settings over…

I've played in various settings over the years, including one of their leagues, and the consistency in how sessions are run stands out.
There was a tense moment earlier in the year that could have escalated. Instead, it was handled calmly and professionally. Not everyone will agree with outcomes in competitive sport, but it was clear decisions were made to protect the wider group.
That gave me confidence in the organisation.

April 14, 2026
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience – entire league left due to ongoing issues

Unfortunately our experience with You Play Netball has been extremely poor.

Over the course of the season there were multiple organisational and safety issues. Matches were regularly played with only one umpire present when there should have been two, which made games difficult to manage and often inconsistent. On one occasion a player fell and severely sprained her ankle, yet there was no one present with first aid training to assist.

There were also several administrative problems. Games were sometimes cancelled without teams being informed, meaning we arrived at the venue unnecessarily. On another occasion we turned up ready to play and no netball had been provided.

After repeated issues and attempts to raise concerns, all six teams in our league made the decision to leave. Instead of addressing the feedback, the team captains then received threatening letters demanding thousands of pounds in damages because we had chosen to leave the league.

To make matters worse, they are currently refusing to refund money owed to me unless their bibs are returned first. At the time this was raised, there was nothing in their published terms and conditions stating that bibs had to be returned before a refund would be issued. When this was challenged, the terms and conditions were subsequently updated to include this requirement.

Overall this has been an extremely disappointing experience. The concept of social netball leagues is a good one, but it relies heavily on good organisation, safety standards, and responsive customer service. If those areas had been handled better, none of the teams would have felt the need to leave.

Based on our experience, I would strongly advise others to proceed with caution.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Really poor communication

Really poor communication, multiple times we arrived and there was no court or umpires. Teams who won never got medals but others did. Really poor communication whenever an issue arises. Been playing for a year but leaving this league now as it’s no longer an enjoyable experience.

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Speak up at your own risk…

I truly wished I'd read the reviews before joining this shocking company to play netball in their Bedford leagues...... Follow a complaint to Natalie in head office ( as Captain) on the unsafe state of the courts they had moved us to outside I was placed on a final warning following a 2 sided heated discussion. I stepped down as Captain to minimise contact with her in the future.
A week later we were required to play on an alternative outside court once again. A single unqualified umpire and atrocious weather caused my team to challenge some missed decisions. I hasten to add not me. Instead of following their own documented rules the umpire did not use any sanctions or penalties in the game. Our new Captain was spoken to at the end of the game. Fast forward to the following day and the whole team were removed from the Thursday league. This was all done in the space of 2 hours so no investigation was completed. Just Natalie's decision being final.
The remainder of the team are allowed to play on an alternative day with their other teams. For me, as I was on her self determined 'final warning', am banned from all matches. A team member was advised by Natalie there is no one above her to complain to so a formal complaint is frankly a waste of time.
Play at your own risk. The ladies and most umpires are great. The head office team, especially Natalie, and their lack of fair process are shocking. This seems to be a repeated pattern where teams are removed with no fair investigations completed and no right of appeal.

February 5, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look