YourShortlist®  Reviews 

810
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and helpful service, noting how the company understands their needs and provides suitable partners without charge. Many highlight the staff's pleasant, knowledgeable, and patient approach, with account managers being proactive, responsive, and punctual in resolving issues. People appreciate the efficient process, which saves time by accurately matching requirements and offering a user-friendly experience. However, some customers also noted concerns regarding the lead generation process. A few people reported issues with their contact details being shared and found many provided leads to be unreachable or unsuitable. The process for returning unsatisfactory leads was also described as difficult due to strict conditions and a lack of engagement from contacts.

What people talk about most

Service

Customers consistently note positive experiences with service, with many expressing satisfaction and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and professionalism.... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting positive experiences where they were put in touch... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

User experience

People report positive experiences with the user experience, finding it to be a great tool for connecting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

strange to start with some one wanting to help you with out having to pay them !!! but thats what they do understand what your requirements are and then get the right companys to get in touch with yo... See more

Rated 4 out of 5 stars

Information given on what was on offer was very good and detailed and a good range of potential partners were advised and contacted us.

Rated 4 out of 5 stars

The people I've talked with, and been recommended to have all been pleasant, knwledgable and patient. Been an enjoyable experience all round.


Company details

Written by the company

YourShortlist streamlines business technology lead generation by quickly matching providers with prospects actively seeking solutions. At YourShortlist, we make it easier and more cost-effective to find, compare, and implement new software, telecoms, and managed services. We create a bespoke shortlist of solutions to fulfil specific project criteria by matching requirements with the right providers from our database of over 2400 trusted technology Partners.


Contact info

4.0

Great

TrustScore 4 out of 5

810 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(810)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is a comercial joke

January 10, 2024
YourShortlist®  logo

Reply from YourShortlist®

Hi Agustin,

Thank you for sharing your feedback, and we're sorry to hear that your experience with YourShortlist hasn't met your expectations. We take all customer feedback seriously and are committed to understanding and addressing your concerns.

To better assist you, could you please provide more details about the specific issues you've encountered? Your insights will help us identify areas for improvement and take appropriate action to enhance our services.

We value your opinion and want to ensure that your experience with YourShortlist is positive. Please feel free to reach out to our team at getintouch@yourshortlist.com so that we can address your concerns more effectively.

We appreciate your time and look forward to the opportunity to make things right for you.

Rated 1 out of 5 stars

Bad practice

Just after to download a datasheet through a website, and it turned out that after an opportunity detection call they have provided my data to multiple partners to whom they have indicated that there is an open lead, obviously without my consent to do so. Just totally wrong.

January 16, 2024
YourShortlist®  logo

Reply from YourShortlist®

Dear DaniC,

Thank you for bringing your concerns to our attention through your review. We are truly sorry for the discomfort your experience with YourShortlist has caused.

I want to acknowledge that a member of our team has already reached out to you via telephone to discuss this matter. We understand how important your privacy is and regret that we did not meet your expectations for data protection.

Following our conversation, we have taken immediate steps to remove your information from our database. Additionally, we are thoroughly reviewing our internal processes to prevent such occurrences in the future. Our goal is to ensure that our practices are transparent and aligned with the consent of our clients.

We deeply appreciate your feedback as it helps us improve our services. If there's anything more we can do or if you have further concerns you wish to discuss, please do not hesitate to contact us at at getintouch@yourshortlist.com

Your experience matters to us, and we are committed to making it right. We hope to regain your trust and demonstrate our dedication to privacy and customer satisfaction.

Thank you once again for your review.

Kind Regards,
YourShortlist Team

Rated 3 out of 5 stars

There is room for YSL in your lead gen…

There is room for YSL in your lead gen plan but it needs to be complementary to your own solutions. I have worked with YSL, on and off, for many years and they have made significant steps forward in terms of usability and account management. I would definitely say it is worth having a conversation with them and determining how it can fit into your strategy. Nice people.

January 16, 2024
Unprompted review
Rated 3 out of 5 stars

It's only fair to give an honest review…

It's only fair to give an honest review and with our experience with YSL, I'd say it is a good complimentary tool to add to your business for lead generation funnel. If this review was about our account manager Megan, then it would be more than 5* because she is very attentive. There seems to be currently a divide on the quality of the leads, that needs to be looked into, many of the project dates are vague and the information seem to be inaccurate. The passback process does work but needs reviewed, because it can take weeks to reach people and then to be told they aren't interested anymore, we've lost money as a result, but partially compensated on a few occasions.

We've had small wins at the moment but overall I'm hopeful that things will start to move in the right direction with Megan's support.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

We have been working with YSL for about…

We have been working with YSL for about 6 months now and have found the leads we keep to be of good quality. We are dealing with Adam who is very attentive and works closely with us to get the best from our partnership. He answers questions promptly and any issues are resolved very quickly.

January 12, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of money

Megan is an excellent account manager and always available to help.

To be fair 2 were genuine leads, but the rest were not real leads. You're given the email address and telephone number of the potential client. But 9 times out of 10, they do not reply, pick the phone up or have an actual requirement.

Would be better if they get a lead, send an email connecting the potential client with the supplier (us) that way it's a warm lead.

£2500 spent £0 revenue.

Do not waste your money.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

We have been working with YSL for…

We have been working with YSL for little over 4 months no and really like how flexible they are with their lead generation options. The biggest thing for us is the service received from Megan. Megan is always on hand to assist, answer any questions and cater to our requirements. It has been refreshing working with Megan and YSL.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

Adam has made working with YSL a…

Adam has made working with YSL a pleasure. For us in quite a specific technology niche, we have been impressed with the volume of potential leads presented to us. Being able to see basic information before committing to purchasing the lead is also a very helpful feature. Whenever we've had any issues, Adam has been on hand to help us find a resolution.

January 11, 2024
Unprompted review
Rated 4 out of 5 stars

Most leads are qualified

Most leads are qualified and YSL do take back any leads and try and re-engage where we have been unsuccessful. Our Account manager, Adam, is quick to sort out any issues. We have yet to see any conversions though but are confident they will come.

January 11, 2024
Unprompted review
Rated 5 out of 5 stars

YourShortlist is Helping our Business

YourShortlist has been helping us to reach out to Businesses we could not establish connection before. Our Account Manager Dannii Callaghan has been assisting us whenever we need, always professional. YourShortlist is definitely a way forward into taking the next step into a successful business!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Real business from Real Leads

We've used YourShortList for the last 5 months - leads are pretty solid but do need active management and firming up without delay.

If there has been any subsequent issue, our account manager Adam has been 100% solid on helping us return that for full credit.

We are seeing actual live business conversions and look forward to a continuing position relationship.

If you are expecting quick wins without putting the effort in yourself, then perhaps look elsewhere - if you want to work on a partnership where you reap what you sow, then YSL offer a great deal to those that are up for it.

January 10, 2024
Unprompted review
Rated 4 out of 5 stars

We have been working with Shortlist for 3 month

We have been working with Shortlist for 3 months now and feel we have great relationship with Adam whom is always happy to discuss the relationship and potential clients and if these do not work out he is happy to reimburse our account. There has been some good opportunities for us through this project and still a cheaper alternative than employing a full time telesales person.

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Do not engage as a business looking for…

Do not engage as a business looking for new clients. Leads are as far from warm/engaged as you can get, we paid £3000 in credit and after being told by 10 'leads' they weren't looking for our service at all.

Lead details incorrect, businesses not interested. One of the biggest scams around, unsure how there are any 5* reviews.

December 19, 2023
Unprompted review
YourShortlist®  logo

Reply from YourShortlist®

Dear Tom,

We sincerely regret that your experience with YourShortlist has not met your expectations, and we appreciate you taking the time to share your feedback. It is our utmost priority to ensure that our partners receive valuable leads and a service that aligns with their business needs.

We understand your concern regarding the leads provided. Our team endeavours to source warm and engaged leads, and it is concerning to hear that these did not align with your expectations. We note your decision to decline the warm handover offer from your account manager, Adam. This service is designed to facilitate better engagement with leads, and we believed it could have enhanced your experience. However, we respect your decision and understand that each partner may have different preferences in how leads are managed.

To collaborate on a resolution to your concerns, your account manager also suggested waiting until the end of January to observe potential improvements. We are sorry to hear that this proposal did not align with your interests. Our goal is always to work collaboratively with our partners to optimize the use of their credit and improve lead quality over time.

The issues you've raised about the accuracy of lead details and the interest level of businesses are being taken very seriously. We are committed to investigating these matters to ensure the integrity and quality of our leads.

We value your business and would like to offer our continued support and assistance. We believe in the potential of our service to deliver positive results and would welcome the opportunity to discuss your specific concerns further. Your account manager remains available to explore any adjustments or additional support we can provide. If you would prefer, you can also reach out to us at getintouch@yourshortlist.com to discuss in more detail.

We hope to regain your trust and demonstrate the high standards we strive to maintain at YourShortlist.

Kind Regards,
Team YourShortlist

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look