7+ attempts at making contact regarding a giftcard I paid for, 3 weeks later, no contact or giftcard. Tried calling, messaging and emails sent on several occasions, zero responce. requested refun... See more
Company replied
Your Will Be Done
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
WTAF. How many customers have only found out that the company is no longer trading only after trying to login. Wow! I'm glad I printed off my will and requirements before however I wanted to add my... See more
“Your Will Be Done” provided a straight forward and cost efficient way to produce mirror wills for me and my wife. The online forms were easy and quick to complete. The legal checking service was prom... See more
Company replied
Worried as decided to take things into my own hands as I only have a 16yr old daughter should anything happen to me. Wanted everything simple and easy but after recently telling her what I had written... See more
Company replied
Company details
Written by the company
With free updates for life and the very best in customer care, Your Will Be Done is the easiest and most reliable way to make and keep your Will. We'll help secure your legacy... and the inheritance you leave for your loved ones.
Contact info
12 Crabbrook Road, M18 7JW, Manchester, United Kingdom
- 0161 231 4777
- support@yourwillbedone.co.uk
- www.yourwillbedone.co.uk
After posting last week about the…
After posting last week about the delightful Mr Kevin Watson I have looked again at his new website: yourwillbedoneonline.co.uk
on his details page he has listed his company number and address from a dissolved company and this new company is not even listed on companies house. BEWARE THE SCAMMER Kevin Watson, he is even setting up this new company on a foundation of lies and deceit. Avoid at all cost.
July 16, 2025
Unprompted review
Advertisement
Where’s my lifetime will gone?????????
January 24, 2024
Unprompted review
Company no longer exists
Just tried to log in and this company no longer exists!
What do we do in this case, just tear up the will and start again?
September 4, 2023
Unprompted review
Wow - no longer exists
Wow! Just went to login to make a change to my ‘lifetime’ will writing service to see it NO LONGER EXISTS!
No email or correspondence to say it was no longer trading. Awful, awful.
July 16, 2023
Unprompted review
Looks Like I Have Lost My Money
I have just emailed both email addresses and they have both bounced.
February 28, 2023
Unprompted review
Advertisement
Been trying to contact for months now
Been trying to contact for months now, the email contact is now returning to sender as the email no longer exists!! How can I contact you to edit my will please?
February 7, 2023
Unprompted review
WTAF
WTAF. How many customers have only found out that the company is no longer trading only after trying to login.
Wow! I'm glad I printed off my will and requirements before however I wanted to add my Grandson once he is born.
P.s you cannot blame everyone else for the companies undoing, take ownership and acknowledge you have all taken us for a ride.
January 10, 2023
Unprompted review
I wanted to amend my will and have just…
I wanted to amend my will and have just found out via this site that the website has closed. What a waste of money! Now, I will go to a decent solicitor in person.
December 22, 2022
Unprompted review
I was skeptical of this website at…
I was skeptical of this website at first but went ahead although the discount code didn`t work. I emailed the director our friend Kevin and he emailed me twice saying he`d send me the discount money himself which he never did.
Now i received an email with some story about new directors wrecking the company blah blah but our friend Kevin bought the company back and can sort out your will again for another £8 FOR LIFE. When i bought this last year the `guarantee` was free changes for life. Now the website is down and we have a jackanory here. Do not give your hard earned money to the swindler Kevin Watson who tells you what you want to hear. If you buy this `new will` if you want to change anything it will cost you £15 every 3 months.
December 24, 2021
Unprompted review
Advertisement
Well it seems I brought my will package…
Well it seems I brought my will package not long ago and not even signed them yet, wanted to make an update and website closed down
November 11, 2022
Unprompted review
Fraudulent will writing company who stole our information and sold it
Really bad. I can't believe I purchased a will on the understanding that I could made amendments to it for the rest of my life. This is fraud. You have taken peoples money and then closed down your website and your email
support at yourwillbedone.co.uk
You should be reported to trading standards. This is fraud. Do the other customers have done and write a complaint to the ICO. I have.
XXXXXX update everyone xxxxxx
Here's his details as Kevin Watson is now running another site.
design dynamos dot com
0845 166 7140
Xx I have reported him to trading standards and citizens advice and the ICO Xx PLEASE take the time to DO THE SAME XXX
November 8, 2022
Unprompted review
Please could you update?
Please could you update? I have also just tried to log in to update my will, and not only is the website not accessible, but the Companies' House report suggests that the company is closing. This sounds like an awful situation for all working at yourwillbedone, and keeping data secure is appreciated, however an update would be gratefully received please.
August 29, 2022
Unprompted review
ABSOLUTE CON
I paid for a service that gave access and amendments to my will for life, that has not been honoured.
Kevin Watson (one of two ACTIVE directors) has been giving ridiculous rambling 'supposed' updates on the situation since February, constantly advising the site will be up and running soon, next week etc.
In a response to a recent Trustpilot review he claimed that his co director, Dean Sanderson had been 'struck off' - this is simply UNTRUE, yet more lies. Dean Sanderson remains an active director of the company.
As for the statements made regarding the Information Commissioners Office and the Data Protection Register - there is no listing for either Your Will Be Done Ltd or the two active directors.
I would really like to know how much money these individuals took from customers before closing down the service.
July 28, 2022
Unprompted review
Advertisement
Tried to get onto my account today to…
Tried to get onto my account today to check on a couple of things but like evryone else "Account Suspended" Not good !
July 6, 2022
Unprompted review
Reply from Your Will Be Done
Okay everyone - please understand I have your back.
Dean Cody Sanderson (a very temporary Director) has worked with an ex developer, paying him (illegally) £10k to try and use your sensitive data to sell it to other companies. We have struck him off as a Director but it takes time to officially get rid of him. YOUR DATA IS ENCRYPTED SO YOU'VE NO NEED TO WORY ABOUT THAT. Dean Cody Sanderson is the owner of the hopelessly out-dated Sanderson James company.
Sadly, the ex developer Gul Khan from "Source Nova" took the £10k and attempted to hack your data so that Dean Cody Sanderson could make use of it. I am the only person registered with the ICO that has access to all your data so both have committed a crime and both will be sentenced.
The matter has been reported to the Police.
The reason you can't log in in right now is to protect your data. Your passwords have all been changed and you can set new ones up once the criminal investigation is complete. I expect the new web site to be ready by mid next-week. In the mean time, if you need a physical copy of your will just e-mail me at support@yourwillbedone.co.uk -- I will send it to you for free at my own expense.
I'm sorry this has happened to you but the good news is I am the ONLY member of the ICO for our company. This means anyone else trying to access or sell your data will face fines and garner a criminal record. Your data has been stolen but because of the high level of encryption we carry, there are no breaches so you're safe.
My TrustPilot reviews have gone from 4.8 to 3.7 due to the deception and greed from Gul Khan from Source Nova and Dean Sanderson from Sanderson James. Both will be charged by the Police soon. Dean Sanderson assaulted me me in my own home and he will likely face prison as a result. Mine does funny things to people but I have protected all your data and Wills to ensure there are NO breaches to your sensitive information. My background is in IT so I know how to deal with this easily.
The most important thing is is that your Wills are coming up, you can change your password at that point and I will honour all Wills. I will also offer a discount to to you all at that point.
Always remember -- with YWBD, you pay a maximum of £47, which covers your whole family and you get FREE UPDATES FOR LIFE. This will never change.
I will answer all enquiries. I'll paste this message to anyone who's had a question here so you know we really do care about your future.
All the best
Kevin Watson, A.C.E.
Director
I wish I could give 0 stars
I wish I could give 0 stars. The website is not working. Cannot access my will. Crazy ramblings on Twitter tell me that I definitely need to use a different company or just buy a will in WHSmiths.
June 18, 2022
Unprompted review
Reply from Your Will Be Done
Okay everyone - please understand I have your back.
Dean Cody Sanderson (a very temporary Director) has worked with an ex developer, paying him (illegally) £10k to try and use your sensitive data to sell it to other companies. We have struck him off as a Director but it takes time to officially get rid of him. YOUR DATA IS ENCRYPTED SO YOU'VE NO NEED TO WORY ABOUT THAT. Dean Cody Sanderson is the owner of the hopelessly out-dated Sanderson James company.
Sadly, the ex developer Gul Khan from "Source Nova" took the £10k and attempted to hack your data so that Dean Cody Sanderson could make use of it. I am the only person registered with the ICO that has access to all your data so both have committed a crime and both will be sentenced.
The matter has been reported to the Police.
The reason you can't log in in right now is to protect your data. Your passwords have all been changed and you can set new ones up once the criminal investigation is complete. I expect the new web site to be ready by mid next-week. In the mean time, if you need a physical copy of your will just e-mail me at support@yourwillbedone.co.uk -- I will send it to you for free at my own expense.
I'm sorry this has happened to you but the good news is I am the ONLY member of the ICO for our company. This means anyone else trying to access or sell your data will face fines and garner a criminal record. Your data has been stolen but because of the high level of encryption we carry, there are no breaches so you're safe.
My TrustPilot reviews have gone from 4.8 to 3.7 due to the deception and greed from Gul Khan from Source Nova and Dean Sanderson from Sanderson James. Both will be charged by the Police soon. Dean Sanderson assaulted me me in my own home and he will likely face prison as a result. Mine does funny things to people but I have protected all your data and Wills to ensure there are NO breaches to your sensitive information. My background is in IT so I know how to deal with this easily.
The most important thing is is that your Wills are coming up, you can change your password at that point and I will honour all Wills. I will also offer a discount to to you all at that point.
Always remember -- with YWBD, you pay a maximum of £47, which covers your whole family and you get FREE UPDATES FOR LIFE. This will never change.
I will answer all enquiries. I'll paste this message to anyone who's had a question here so you know we really do care about your future.
All the best
Kevin Watson, A.C.E.
Director
Update on my experience
Update on my experience - after requesting my will many times on the available email addresses, calling the numbers, reading the mad ramblings on the website and sending a formal, written SAR, I have now lodged a formal complaint with the ICO. I URGE ALL TO DO THE SAME).
If your business has failed Kev, that is understandable, unfortunately it happens, but as your customers we deserve a lot more than being lied to.
May 21, 2022
Unprompted review
Reply from Your Will Be Done
Okay everyone - please understand I have your back.
Dean Cody Sanderson (a very temporary Director) has worked with an ex developer, paying him (illegally) £10k to try and use your sensitive data to sell it to other companies. We have struck him off as a Director but it takes time to officially get rid of him. YOUR DATA IS ENCRYPTED SO YOU'VE NO NEED TO WORY ABOUT THAT. Dean Cody Sanderson is the owner of the hopelessly out-dated Sanderson James company.
Sadly, the ex developer Gul Khan from "Source Nova" took the £10k and attempted to hack your data so that Dean Cody Sanderson could make use of it. I am the only person registered with the ICO that has access to all your data so both have committed a crime and both will be sentenced.
The matter has been reported to the Police.
The reason you can't log in in right now is to protect your data. Your passwords have all been changed and you can set new ones up once the criminal investigation is complete. I expect the new web site to be ready by mid next-week. In the mean time, if you need a physical copy of your will just e-mail me at support@yourwillbedone.co.uk -- I will send it to you for free at my own expense.
I'm sorry this has happened to you but the good news is I am the ONLY member of the ICO for our company. This means anyone else trying to access or sell your data will face fines and garner a criminal record. Your data has been stolen but because of the high level of encryption we carry, there are no breaches so you're safe.
My TrustPilot reviews have gone from 4.8 to 3.7 due to the deception and greed from Gul Khan from Source Nova and Dean Sanderson from Sanderson James. Both will be charged by the Police soon. Dean Sanderson assaulted me me in my own home and he will likely face prison as a result. Mine does funny things to people but I have protected all your data and Wills to ensure there are NO breaches to your sensitive information. My background is in IT so I know how to deal with this easily.
The most important thing is is that your Wills are coming up, you can change your password at that point and I will honour all Wills. I will also offer a discount to to you all at that point.
Always remember -- with YWBD, you pay a maximum of £47, which covers your whole family and you get FREE UPDATES FOR LIFE. This will never change.
I will answer all enquiries. I'll paste this message to anyone who's had a question here so you know we really do care about your future.
All the best
Kevin Watson, A.C.E.
Director
Website unreachable and my account has…
Website unreachable and my account has been suspended.
Looks like many unhappy people not getting any answers! 🤬
May 18, 2022
Unprompted review
Reply from Your Will Be Done
Okay everyone - please understand I have your back.
Dean Cody Sanderson (a very temporary Director) has worked with an ex developer, paying him (illegally) £10k to try and use your sensitive data to sell it to other companies. We have struck him off as a Director but it takes time to officially get rid of him. YOUR DATA IS ENCRYPTED SO YOU'VE NO NEED TO WORY ABOUT THAT. Dean Cody Sanderson is the owner of the hopelessly out-dated Sanderson James company.
Sadly, the ex developer Gul Khan from "Source Nova" took the £10k and attempted to hack your data so that Dean Cody Sanderson could make use of it. I am the only person registered with the ICO that has access to all your data so both have committed a crime and both will be sentenced.
The matter has been reported to the Police.
The reason you can't log in in right now is to protect your data. Your passwords have all been changed and you can set new ones up once the criminal investigation is complete. I expect the new web site to be ready by mid next-week. In the mean time, if you need a physical copy of your will just e-mail me at support@yourwillbedone.co.uk -- I will send it to you for free at my own expense.
I'm sorry this has happened to you but the good news is I am the ONLY member of the ICO for our company. This means anyone else trying to access or sell your data will face fines and garner a criminal record. Your data has been stolen but because of the high level of encryption we carry, there are no breaches so you're safe.
My TrustPilot reviews have gone from 4.8 to 3.7 due to the deception and greed from Gul Khan from Source Nova and Dean Sanderson from Sanderson James. Both will be charged by the Police soon. Dean Sanderson assaulted me me in my own home and he will likely face prison as a result. Mine does funny things to people but I have protected all your data and Wills to ensure there are NO breaches to your sensitive information. My background is in IT so I know how to deal with this easily.
The most important thing is is that your Wills are coming up, you can change your password at that point and I will honour all Wills. I will also offer a discount to to you all at that point.
Always remember -- with YWBD, you pay a maximum of £47, which covers your whole family and you get FREE UPDATES FOR LIFE. This will never change.
I will answer all enquiries. I'll paste this message to anyone who's had a question here so you know we really do care about your future.
All the best
Kevin Watson, A.C.E.
Director
Advertisement
Very poor communication after the site was taken down.
I can echo all the comments. I did get a response a few months ago where Kevin promised to send the wills in the post, but no response since. I've tried both email addresses no response since.
Kevin, please stop saying the site will be up by the end of the week! This is the same response that you've been promising for months. Please only post an actual date, when the site will be back up, if that's ever going to happen. By promising the site will be up by the end of the week, you're loosing all credibility.
Update in response to Kevin's response.
Kevin, I have emailed you again 1st July, no response?
Update 10/12/22
The company has been dissolved according to companies house. Kevin promised the site would be back many months ago. Very disappointed that we've been lied to by Kevin.
May 12, 2022
Unprompted review
Reply from Your Will Be Done
Okay everyone - please understand I have your back.
Dean Cody Sanderson (a very temporary Director) has worked with an ex developer, paying him (illegally) £10k to try and use your sensitive data to sell it to other companies. We have struck him off as a Director but it takes time to officially get rid of him. YOUR DATA IS ENCRYPTED SO YOU'VE NO NEED TO WORY ABOUT THAT. Dean Cody Sanderson is the owner of the hopelessly out-dated Sanderson James company.
Sadly, the ex developer Gul Khan from "Source Nova" took the £10k and attempted to hack your data so that Dean Cody Sanderson could make use of it. I am the only person registered with the ICO that has access to all your data so both have committed a crime and both will be sentenced.
The matter has been reported to the Police.
The reason you can't log in in right now is to protect your data. Your passwords have all been changed and you can set new ones up once the criminal investigation is complete. I expect the new web site to be ready by mid next-week. In the mean time, if you need a physical copy of your will just e-mail me at support@yourwillbedone.co.uk -- I will send it to you for free at my own expense.
I'm sorry this has happened to you but the good news is I am the ONLY member of the ICO for our company. This means anyone else trying to access or sell your data will face fines and garner a criminal record. Your data has been stolen but because of the high level of encryption we carry, there are no breaches so you're safe.
My TrustPilot reviews have gone from 4.8 to 3.7 due to the deception and greed from Gul Khan from Source Nova and Dean Sanderson from Sanderson James. Both will be charged by the Police soon. Dean Sanderson assaulted me me in my own home and he will likely face prison as a result. Mine does funny things to people but I have protected all your data and Wills to ensure there are NO breaches to your sensitive information. My background is in IT so I know how to deal with this easily.
The most important thing is is that your Wills are coming up, you can change your password at that point and I will honour all Wills. I will also offer a discount to to you all at that point.
Always remember -- with YWBD, you pay a maximum of £47, which covers your whole family and you get FREE UPDATES FOR LIFE. This will never change.
I will answer all enquiries. I'll paste this message to anyone who's had a question here so you know we really do care about your future.
All the best
Kevin Watson, A.C.E.
Director
Web site is down, no response from customer service
Much like all the latest reviews I have been trying to access the Web site but it is done and I am getting no response via the customer service email address
May 9, 2022
Unprompted review
Reply from Your Will Be Done
Okay everyone - please understand I have your back.
Dean Cody Sanderson (a very temporary Director) has worked with an ex developer, paying him (illegally) £10k to try and use your sensitive data to sell it to other companies. We have struck him off as a Director but it takes time to officially get rid of him. YOUR DATA IS ENCRYPTED SO YOU'VE NO NEED TO WORY ABOUT THAT. Dean Cody Sanderson is the owner of the hopelessly out-dated Sanderson James company.
Sadly, the ex developer Gul Khan from "Source Nova" took the £10k and attempted to hack your data so that Dean Cody Sanderson could make use of it. I am the only person registered with the ICO that has access to all your data so both have committed a crime and both will be sentenced.
The matter has been reported to the Police.
The reason you can't log in in right now is to protect your data. Your passwords have all been changed and you can set new ones up once the criminal investigation is complete. I expect the new web site to be ready by mid next-week. In the mean time, if you need a physical copy of your will just e-mail me at support@yourwillbedone.co.uk -- I will send it to you for free at my own expense.
I'm sorry this has happened to you but the good news is I am the ONLY member of the ICO for our company. This means anyone else trying to access or sell your data will face fines and garner a criminal record. Your data has been stolen but because of the high level of encryption we carry, there are no breaches so you're safe.
My TrustPilot reviews have gone from 4.8 to 3.7 due to the deception and greed from Gul Khan from Source Nova and Dean Sanderson from Sanderson James. Both will be charged by the Police soon. Dean Sanderson assaulted me me in my own home and he will likely face prison as a result. Mine does funny things to people but I have protected all your data and Wills to ensure there are NO breaches to your sensitive information. My background is in IT so I know how to deal with this easily.
The most important thing is is that your Wills are coming up, you can change your password at that point and I will honour all Wills. I will also offer a discount to to you all at that point.
Always remember -- with YWBD, you pay a maximum of £47, which covers your whole family and you get FREE UPDATES FOR LIFE. This will never change.
I will answer all enquiries. I'll paste this message to anyone who's had a question here so you know we really do care about your future.
All the best
Kevin Watson, A.C.E.
Director
Response to Kevin Watson’s reply
Update: 8th May 2022: Despite Kevin promising to reply to emails, he doesn’t. I’ve emailed him till twice now at his personal email on 27th April and 5th May and not received a response.
Kevin Watson’s Twitter account has been suspended I noticed today. I emailed him asking when his website was going back on line but I’ve not received a reply despite assurances he would reply to all emails. Kevin, WHAT is going on? You said you’d be back online a few months ago and there seems to be little to no progress on this. Also why make false promises if you can’t keep to them such as replying to all emails? Very disappointed.
Kevin, in response to your comment below asking me to email you for a copy of our wills; I’ve emailed your twice now at both your work and personal emails to no avail? Why do you keep asking people to email you and then you don’t respond?
April 22, 2022
Unprompted review
Reply from Your Will Be Done
I'm sorry I didn't respond quickly enough for you Nita. What can I do for you?
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.