7+ attempts at making contact regarding a giftcard I paid for, 3 weeks later, no contact or giftcard. Tried calling, messaging and emails sent on several occasions, zero responce. requested refun... See more
Company replied
Your Will Be Done
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See what reviewers are saying
WTAF. How many customers have only found out that the company is no longer trading only after trying to login. Wow! I'm glad I printed off my will and requirements before however I wanted to add my... See more
“Your Will Be Done” provided a straight forward and cost efficient way to produce mirror wills for me and my wife. The online forms were easy and quick to complete. The legal checking service was prom... See more
Company replied
Worried as decided to take things into my own hands as I only have a 16yr old daughter should anything happen to me. Wanted everything simple and easy but after recently telling her what I had written... See more
Company replied
Company details
Written by the company
With free updates for life and the very best in customer care, Your Will Be Done is the easiest and most reliable way to make and keep your Will. We'll help secure your legacy... and the inheritance you leave for your loved ones.
Contact info
12 Crabbrook Road, M18 7JW, Manchester, United Kingdom
- 0161 231 4777
- support@yourwillbedone.co.uk
- www.yourwillbedone.co.uk
Would recommend highly
Excellent easy service to use if you have simple affairs. Have already recommended to several friends!
April 14, 2021
Reply from Your Will Be Done
Hey Kylie (great name by the way, I'm a fan!)
Thanks so much for that great review and also for recommending us to friends. We try to give good service along with value for money in this industry so it's a real pat on the back for us to hear about recommendations too : )
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Started well but ended badly.
I paid to have wills checked for validity. Was advised twice that I had done something wrong. Turned out I hadn’t but am still waiting for actual confirmation of this. Many,many emails, does the right hand know what the left hand is doing? Several phone calls in which it was accepted that I had not been given the best service. Still waiting, promised I would get a full refund as well as some M&S vouchers in recompense for the time wasted. Still waiting!
Make what you will of my experience.
After writing this review was contacted, yet again.by a gentleman promising that I would get a follow up phone call from a solicitor. Still waiting Kevin! Well I did get an email on a Sunday afternoon, had no idea of previous problems and asked for more money! Unbelievable!
It just gets worse! Please do not use this company, they make promises they don’t keep but do not refund your money. Will let Martin Lewis aware of this , I only used them on his recommendation.
April 12, 2021
Reply from Your Will Be Done
Hey Sue! I have to take this one on the chin, you definitely will be getting a printed Will set delivered, along with some M&S vouchers to hopefully make up for the delay. I couldn't immediately send the completed Wills without waiting for official confirmation from a solicitor that everything on there was right. However, I should have called earlier in the week to update you and let you know.
I'll call you to let you know exactly what the score is but once this is done, you'll have the security of knowing everything is OK and of course, you'll have the peace of mind of knowing you have solicitor verification as well.
Very easy to use template.
Very easy to use template which provides a suitable “mirror “ will for my wife and myself. The legal checking service was timely and informative.
April 7, 2021
Reply from Your Will Be Done
Cheers Malcolm!
Glad we could take care of this for you, really appreciate the 5 star rating too.
Reply from Your Will Be Done
Hey Sarah!
Thanks for the full five stars, we're always here if you need us.
Easy to write
Easy to write, mine wasn't complicated, and they advised me on a couple of things that needed changing. Good service
April 4, 2021
Reply from Your Will Be Done
Hey Ray, really appreciate you taking the time to review us and also for the 5 star appraisal.
If you have any suggestions or ideas for improvements then feel free to get in touch.
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east to do explained clearly and not…
east to do explained clearly and not expensive either
April 2, 2021
Reply from Your Will Be Done
Hello Anthony, thanks so much for the positive review. Remember, we can always support you further in the future if you're unsure about any changes you want to make.
Is there anything we could do to improve our service for a five star?
So easy and extremely reasonable in…
So easy and extremely reasonable in price. Thank you. This is a weight off my mind :)
April 1, 2021
Reply from Your Will Be Done
Thanks Jake! You've done a great thing for you and your family.
Always nice to get positive feedback like this. Any time we can help you further, just call or e-mail.
Very easy and straight forward
March 29, 2021
Reply from Your Will Be Done
Thanks so much Tracy, both for leaving a positive review, and for the complete five stars too!
Any queries, comments or suggestions -- we're here to help : )
Simple easy process
March 27, 2021
Reply from Your Will Be Done
Cheers! We always love it when someone take a minute or two to leave us a positive review.
Anything we can do to earn a Five Star Rating?
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Easy to use
Easy to use. Plain language. No worries about making mistakes as you can go back and edit easily. Done in less than an hour.
March 27, 2021
Reply from Your Will Be Done
Hey Lucy
Really appreciate the complete five stars, not to mention your very kind description, which Marketing will probably borrow on our next set of brochure re-prints!
Remember we're always on-hand to answer any questions you have too.
Simple and affordable
Very easy to understand and complete with the knowledge that it can be altered if and when circumstances change. Something everyone should do and this makes it simple and affordable
March 20, 2021
Reply from Your Will Be Done
Hello there, Carole!
Thanks so much. This is what we aim for, to make it easy and low cost enough that everyone can afford and take care of their family's future security. Your complete five star appraisal is one of the things that keeps us going too : D
I received very good customer service…
I received very good customer service when I had queries but I found the format of the will too limiting. It would be useful to be able to add what should happen to property if the main beneficiary is not able to inherit ie dies within the time stipulated after the testator
March 19, 2021
Reply from Your Will Be Done
Hey Judy!
Really appreciate the time to leave this review and I'm glad to hear you sampled our customer service.
We've built the platform to make it super easy for what (pretty much) everyone will need but perhaps you've found something here that we haven't considered. I don't believe in calling people out of the blue but I'll send you an e-mail over the next few days to see if it's something we can improve for you and other people in the days ahead.
Simple& easy
Very easy & straight forward to do,making an uneasy task a pleasant experience.
March 13, 2021
Reply from Your Will Be Done
Hey Lesley! Glad you found the experience easy. We're also working to add more value to the product but we won't compromise on ease-of-use. Really appreciate you taking the time to rate us 5 stars.
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Very easy and simple to help you write…
Very easy and simple to help you write your will. Looks very professional when completed.
March 10, 2021
excellent service easy to complete and…
excellent service easy to complete and good customer service when needed
March 10, 2021
Really great product
Really easy to use and great value. Much better than being ripped off by a solicitor!
March 8, 2021
Great Service
March 4, 2021
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It is so easy to make a will with these…
It is so easy to make a will with these people, I purchased the option to have it checked by a legal expert. It was way cheaper than the solicitors who have my original will as they wanted £250 + VAT to update it. I highly recommend this site
March 3, 2021
Reply from Your Will Be Done
Wow thanks for the great recommendation! I'm glad we were able to save you some money, it's one of the reasons we got into the industry. You've also got full support so if you need any questions answering, we're still here for you.
Good if Wills are kept simple
A very good service providing the Wills are very simple. Good customer service when responding to e-mails however the legal team were very slow in responding to any questions. Guide notes would have been helpful. Especially for terminology.
February 28, 2021
Reply from Your Will Be Done
Hey Heather! Thanks for the review, we're just in the process of an updated release that will give people even more options. I like your feedback about additional Guide notes and we'll do more with videos in that vein.
Reply from Your Will Be Done
Thanks for the full 5 stars, always nice to wake up to!
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