7+ attempts at making contact regarding a giftcard I paid for, 3 weeks later, no contact or giftcard. Tried calling, messaging and emails sent on several occasions, zero responce. requested refun... See more
Company replied
Your Will Be Done
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See what reviewers are saying
WTAF. How many customers have only found out that the company is no longer trading only after trying to login. Wow! I'm glad I printed off my will and requirements before however I wanted to add my... See more
“Your Will Be Done” provided a straight forward and cost efficient way to produce mirror wills for me and my wife. The online forms were easy and quick to complete. The legal checking service was prom... See more
Company replied
Worried as decided to take things into my own hands as I only have a 16yr old daughter should anything happen to me. Wanted everything simple and easy but after recently telling her what I had written... See more
Company replied
Company details
Written by the company
With free updates for life and the very best in customer care, Your Will Be Done is the easiest and most reliable way to make and keep your Will. We'll help secure your legacy... and the inheritance you leave for your loved ones.
Contact info
12 Crabbrook Road, M18 7JW, Manchester, United Kingdom
- 0161 231 4777
- support@yourwillbedone.co.uk
- www.yourwillbedone.co.uk
Reply from Your Will Be Done
Great, thanks Geoff.
We try to give as many options as possible to cover the majority of people in the UK and we're always looking for ways to improve. Really appreciate the full 5 stars too ; )
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Simple to use
November 10, 2020
Unprompted review
Reply from Your Will Be Done
Thanks GH!
Glad you found it nice and easy : )
Duel Wills
Tried on numerous occasions to contact you about a minor problem without success.
I have had to issue you with a final warning, failure to respond will result in a cancellation of the payment.
November 5, 2020
Reply from Your Will Be Done
Hey Stan!
Thanks for taking the time to leave a review. I'm sorry you couldn't get through to anyone, it looks as though you did get a reply later as your original mails were going to Spam. A member of staff were in touch with you the following day and dealt with Loretta. Is there anything we can do to make sure you get the service you were hoping for?
Simple and Quick to do
Simple, easy, quick and just needs printing and signing. Excellent.
November 1, 2020
Reply from Your Will Be Done
Cheers Sara! I'm glad you like our service - if you have any suggestions on how we can improve, feel free to e-mail them to support@yourwillbedone.co.uk
Quick and simple.
October 30, 2020
Reply from Your Will Be Done
Thanks Sharon!
Always good to get great feedback. Hope you and your family and well and staying safe.
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Very easy to work out and I liked the…
Very easy to work out and I liked the fact you could pay to get it checked
October 28, 2020
Reply from Your Will Be Done
Cheers Jane! We really appreciate you taking the time out to rate us highly.
We kept the solicitor verification separately as we want to keep the price of a Will low enough that anyone can afford it. And let's face it, that extra £27 for Solicitor verification is a whole lot less expensive than what we can get on the general high street. We're always here for you if you have any enquiries.
Could be better
Although in principle, if your circumstances are straight forward (like ours) then this is great value for money. However, I found the online form and the Solicitor feedback to be unclear with a few areas causing concern, which is not great because it has left a niggle of doubt if everything will be clear when it counts.
October 28, 2020
Reply from Your Will Be Done
Hey Richard! Thanks for taking the time to review us.
We really want to make this the best online Will writing service that we can and your feedback does help us greatly. I'll send an e-mail to see if we can improve on the area you mentioned.
Thanks again : )
Very simple way of obtaining a will at…
Very simple way of obtaining a will at an affordable cost . I recommend it for looking after loved ones and gaining peace of mind.
October 19, 2020
Reply from Your Will Be Done
Hello Graham! Just a quick note to say thanks so much for leaving us a great review - and for awarding us the full 5 stars. We'll continue to deliver the best service we can, while keeping our prices low.
Unable to get a reply from this…
Unable to get a reply from this company. Have emailed three times and telephoned
Still waiting for my Gift Card.
G.Miller
October 14, 2020
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Reply from Your Will Be Done
Hey Mandy - thanks so much for the 5 stars : )
Let me know if you do recommend someone, I'll keep a lookout for them and send you a little something as a reward. We're currently looking at ways to reward loyalty and recommendations.
Avoid, no contact after they have your money.
The process for the will was simple, however I completed my will over a month ago and have noticed an error in my name. I have been trying now for over a month to contact someone. I have called, emailed, used the contact on the website and messaged by Facebook. The only reply was via Facebook and that was only until the question was asked about how they could help. Avoid if you want a service where they will help you after they have your money!
October 13, 2020
Reply from Your Will Be Done
Hi Emma, I'm very sorry you experienced this.
We've had unprecedented demand during Covid, probably because so many people are working from home. However, that's no excuse for no one coming back to you - I'll look into how this has happened but right now can you tell me what the error in your name is? I can fix that now for you. Email support@yourwillbedone.co.uk and I'll look out for your name today just in case your emails were going to our Spam folder.
Also, since you've not received the level of service that we try to uphold for all our customers, I'll send a cashback payment to you so you'll effectively get your Will for free -- and if you'd like a printed copy of your Will sending to you when it's ready, I'll see to it that you get that for free too.
uncomplicated professional service
Made what can be an onerous & tedious procedure so uncomplicated, thank you
October 10, 2020
Reply from Your Will Be Done
Thanks so much for the 5 stars : )
Any questions, feel free to e-mail us. As members of the Society of Will Writers, we can help with any questions in the future.
Easy to use and simple options
October 8, 2020
Reply from Your Will Be Done
Hey there!
Thanks so much for taking time out to leave a review. Hope all's well - if you have any questions, just contact us any time.
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‘Not fit for purpose’
‘Not fit for purpose’. My instructions were not reflected in the finished will. Absolutely no response from them after pointing this out. Even after chasing up, no response or even an acknowledgment. Save your money.
October 8, 2020
Unprompted review
Reply from Your Will Be Done
Hey Chris!
First up, I'm very sorry you didn't get the support you were looking for. I've had a look through our e-mails but couldn't find yours. I've added your e-mail address to our list of priority senders (I'll look out for it personally) and you can always call us on 0161 425 2788.
I'm sure we can make right whatever went wrong.
7+ attempts at making contact regarding…
7+ attempts at making contact regarding a giftcard I paid for, 3 weeks later, no contact or giftcard. Tried calling, messaging and emails sent on several occasions, zero responce. requested refund via bank as seems this is a scam.
05/10/2020 - Replied to the email as asked for by "Kevin", needless to say, ZERO repsponse. AVOID !!!!!!!!!!!!!!!
08/10/2020
Still no response, even on Facebook.
October 2, 2020
Unprompted review
Reply from Your Will Be Done
Hey! We're all here just waiting for any responses.
Sorry your experience hasn't been the best... could you e-mail an enquiry at support@yourwillbedone.co.uk and I'll make sure I pick it up personally.
Thanks
Kevin - Director, Your Will Be Done
all the basics and you can change…
all the basics and you can change without charge if needed
September 22, 2020
Unprompted review
Reply from Your Will Be Done
Thanks for your feedback and for awarding us the full 5 stars : )
Any queries, we're here if you need us.
Extremely impressed with the ease of…
Extremely impressed with the ease of making a will. Very professional.
September 17, 2020
Unprompted review
Reply from Your Will Be Done
Cheers John! We love the 5 star scoring. Any queries, just give us a message : )
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Great Service
The website was easy to use and we are very satisfied.
September 8, 2020
Unprompted review
Reply from Your Will Be Done
Hi Dave, thank you for taking the time to review us and fr the full 5-star review.
Non-existent support
I have contacted Your Will Be Done for support regarding a purchase, and I have never received a reply. Their service really is atrocious. Do not buy.
September 6, 2020
Unprompted review
Reply from Your Will Be Done
I am really sorry to hear that you didn't get a response fom your email. We pride urselves on customer service as you can see from the other reviews listed. We have checked the emails and not found an enquiry from yourself, should you wish to send again and give us an opportunity to correct this we will treat it as a priority.
Reply from Your Will Be Done
Great stuff. Thank you for taking the time to review us andfor leaving 5-stars.
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