Yupptv Reviews 

3,363
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were let down by their experience overall. Customers frequently complained that customer service teams were completely unhelpful, unresponsive, and continuously failed to provide any meaningful solutions to their ongoing problems. Many people also mentioned that subscription billing processes were extremely confusing, poorly explained, and very difficult to cancel directly through their user profiles. Some reviewers were not happy with constant technical glitches, unexpected buffering issues, and frequent application crashes that completely ruined their video streaming. Others noted that intrusive advertisements repeatedly interrupted their favorite programs, making it nearly impossible to comfortably enjoy watching anything on the platform.

What people talk about most

Customer service

Clients share profound dissatisfaction with customer service, reporting a complete lack of support and... See more

Subscription

Reviewers highlight negative aspects of subscription, consistently expressing deep frustration with the... See more

Service

People report negative experiences with service, consistently describing the streaming platform as... See more

Response time

Consumers express deep frustration and dissatisfaction regarding response times, consistently reporting that... See more

User experience

Reviewers mention negative feedback about user experience, highlighting terrible, outdated interfaces and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible service. Im trying to watch big boss and asking for help to watch it back to back... wasnt helpful at all kept repeating the same things. Didnt even try to go check what was wrong. Please don... See more

Company replied

Rated 1 out of 5 stars

I subscribed yesterday. Money deducted immediately but after 24 hrs still cant watch anything. If I click on any show or movie it says "you have to subscribe". But in settings it shows subscribed. I h... See more

Company replied

Rated 1 out of 5 stars

My experience is really bad. i just take subscription for one month. they renewed automatically after that. I did not get refund after complaint. This is nit user friendly channel. I never re... See more

Company replied

Rated 1 out of 5 stars

If you have any questions regarding debits made with your Visa card or the conclusion of a new subscription contract, please contact us immediately by phone. They'll even call you a few times until yo... See more

Company replied


Company details

  1. Media Company

Information provided by various external sources

YuppTV is an over-the-top (OTT) content provider for South Asian Content, as live TV, Catch-up TV, and Unlimited Movies all over the globe.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(3,363)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Company lie to us

Company lie to us . False information give. Completely liars

December 19, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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Rated 1 out of 5 stars

Device activation costs are insane

When i try to add yupptv to my google chromecast 4k it asks for 42,99 EUROS activation cost. Are you insane? I can't even watch in another room in my house? What is this 1990?

December 11, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Very bad service

My Yupp tv disrupts last six days called several times. Advise me to go on live chat. Live chat is fully disgusting can’t type anything

December 11, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Sreekanth, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Joke as a company

Yupp tv offered me a subscription with Zee tv and only lasted few months and was cancelled… as compensation I was offered £5… I was charged more then that and in return to get £5.. what kind of a joke is this?? Asked to speak to a manager and until this date it never happened… such a great customer service we get from this company..,

December 9, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

If only zero stars was an option

If only zero stars was an option! Total rip off company that breaks all the fair trading acts, and consumer guarantees acts in New Zealand. Signed up thinking it was going to have loads of good viewing options, only to find it is hard to navigate, nothing is relevant or watch worthy. No wonder they do not offer monthly, or six monthly subscriptions as they know you will not be a repeat customer so would rather take your money, and then tell you sorry no refunds. DO NOT subscribe to this crowd! Save your money and go elsewhere. The reviews speak for themselves!

December 4, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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Rated 1 out of 5 stars

Fraud

Fraud, charges unneeded subscriptions, and need to call them to cancel.

Even after confirming the cancellation, they charged.

December 2, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Update: The email id shared is not registered with YuppTV. Please help us out with a valid email id.

Rated 1 out of 5 stars

Worst Service.

Worst Service.
I paid for subscription but the channel ask me to subscribe again when I try to access it.

I try to call the customer care number of europe 33-182-886-238 and that never rings.

No option in the app to cancel the subscription.

They can not store card details without the visibility access for the users.

November 25, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Avoid at any cost

Avoid at any cost, very poor service. No easy way of cancelling and they keep ripping you off monthly for subscription for the service that doesn’t exist.
2 months of chasing, still unable to cancel.

November 1, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Nasreen, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Total rip off!

Total scam!! No option to cancel the service from the Account page. Need to call their team or raise a request to cancel. Are we in 2023? The web app doesn't even work. Had to install the mobile app for the app to work. Pathetic product and customer service.

November 19, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Pradeep, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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Rated 5 out of 5 stars

Very poor service and it seems only.. but all good now

12th nov 2023
Very poor service and it seems only after giving them a review here in trust pilot do they seem to care.
My case number is 245141, it has been more than 24 hours but there is no response,
I even tweeted about the concern and case number there is no response.

The company so money minded that they just don’t have time to attend to customer concerns and I also think they should use trust pilot as a ticketing system instead of their of own.

I would not recommend this service to anyone. It is a waste since they are only concerned about hogging on the money and not giving 2 fks for the customer.

Update ( 17th nov 2023 )
Everything is merry , yes they responded late, but it was a minor issue, I was suppose to go to some other ui- which the support team on twitter guided me - so to be fair, I updated the review here

November 10, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Siddharth, We apologize for the inconvenience caused. We have responded to your query on Twitter. Please check and revert back.

Rated 1 out of 5 stars

very poor customer service + poor service

very poor customer service.
half the channel doesn't work.
You cannot cancel even when their app doesn't support your TV.
i would not recommend this at all. waste of money

November 7, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the unpleasant experience you had with us. Please share your registered details. Our team will get back to you.

Rated 1 out of 5 stars

I just bought a cricket package

I just bought a cricket package, and now YUPP tv is haunting me to do a renuval and pay AGAIN for the cricket packade . I have an offer with 119 its for EVERYBODY. its with cricket included, wich i already paid for. so i asked if they can refund the 24.99 and then make a renuwal because its fraud to charge me for a package 2 weeks ago and now forcing me to do a renuwal with cricket included. But they are VERY Agressiv and forcing me to buy the renuwal for 144.00 with sonyTv wich i dont want. fraud fraud fraud! i have never met a company forcing customer to pay TWICE for the same package!

November 4, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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Rated 1 out of 5 stars

Bought yearly package from Denmark and…

Bought yearly package from Denmark and now I can’t log in the app on my phone or online from safari.

November 3, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Update: We have sent you an email with the login credentials. Please check.

Rated 1 out of 5 stars

Total scam

I recently subscribed for a monthly subscription and sent an email to cancel it after one month. It's been over 2 months since I informed them by email and still getting charged on my credit card every month. This is an absolute scam and I do not recommend at all. No support, invalid phone numbers, and payments are deducted on time.

October 29, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your registered details. We will get back to you.

Update: We have sent a request to cancel the package and process the refund for the month of November. Once the package is canceled, the amount will be credited to your account in 3-5 working days.

Rated 1 out of 5 stars

Paid for the World Cup package

Paid for the World Cup package. Could not log back in within an hour. Their service phone numbers are not active. They did not send any OTP to my phone. I can not recover my password and customer service via email has no response.

October 30, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your registered details. We will get back to you.

Update: We have sent you an email with the login credentials. Please check.

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Rated 5 out of 5 stars

Extremely happy with service of Lily…

Extremely happy with service of Lily Mary mary. I was struggling with the Account deactivation and linkage which she helped remotely and seamlessly. She made my day, such customer care executive are rare to find. Thanks again

October 30, 2023
Unprompted review
Rated 1 out of 5 stars

This is a F***** Scam website

This is a F***** Scam website. Where you have to buy subscription for Yupptv and then to watch other channels. You tube have better options then this channel gives us. Waste of money.

October 10, 2023
Unprompted review
Yupptv logo

Reply from Yupptv

Hi Sandeep, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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