ZAGG Reviews 

Free replacements are actually $10 and you can't order more than one item, meaning you don't save money by waiting to replace multiple things. They seem not to have customer service. The Elite Screen Protector was scratched by the eraser holder on a pencil

What a refreshing thing..to call a customer service and speak to a human! The service I received was a 10 out of 10. Thank you Zagg for having a great way to solve problems! In addition, the replacement warranty is the best in the industry.

Once upon a time ZAGG was a company that I trusted for the quality and durability of its products.
After a truly mediocre experience with a digital iPad keyboard that required replacement within 9 months of purchase, I ran into the same poor customer service issues that others have experienced. I have learned my lesson and won't order from ZAGG again.

I like the quality of ZAGG screen protectors, but the warranty replacement process is frustrating. It takes about two weeks for the replacement to arrive, which means you’re left using your phone without a screen protector during that time.

What makes it even more frustrating is that I originally purchased my ZAGG screen protector at an AT&T store. When mine cracked, the store had the exact replacement in stock, yet I was still required to process the warranty claim online and wait for it to be shipped. If I bought it from an authorized retailer that has replacements on the shelf, why can’t I simply exchange it there?

The lifetime warranty is a great benefit in theory, but the replacement process needs to be much more convenient. Allowing in-store exchanges at authorized retailers would make for a much better customer experience.

Purchased a mophie phone charger. They get 1 star because it is obvious they filter reviews and display only high reviews of their products. The charging stand did no come with a charging cable which is ridiculous and now i have to go order one but actually I'll just be returning the product. It took forever to ship and it was all marked up with black scuff marks on a white charger. It also had a weird yellow spot on the bottom. I think they sent me a previously returned product but know way to know for sure. How else could greasy black marks ended up all over it. Box wasn't exactly sealed either so well yeah. Getting returned. Ridiculous company. Any company that censors reviews should not be purchased from.

Bought a cover, clearly stated on website it was compatible with wireless chargers, cover interferes with magnets which renders my charger useless!! Rubbish, don’t buy

The product is decent, but communication has been very poor, particularly if you are seeking a warranty exchange. This company used to have good customer service, but it seems they have stopped providing it and are focused solely on taking your money.

supposed to have a lifetime warranty but then leave item back ordered for months and their only solution is order their cheaper version instead of what I paid for and is warrantied. Can't get anyone to reply to email other than automated, chat doesn't work it's just AI no actual person, and leaves you on the phone forever so can't actually get any real assistance

Items not reched afetr a week and . no customer service to talk to or email to. Total risk

Had two cases with them - phone broke with both of them. Absolute scammer at the kiosk locally. No clear pricing. Seems to make up pricing. Says oh the camera glass is $50 per repair but I find out from Apple, it is included with the whole back glass piece. Do not go there.

Absolutely disgusted! I paid £39.99 for ZAGG InvisibleShield XTR5 iPhone 17 Pro Max Screen Protector, because it had a warranty on it...

I've just picked my phone up and seen that the edge has cracked/blistered.

I started a warranty returns only to be told that Zagg do not ship to my area!!!!

So I've been scammed out of warranty and the protector is less than three months old!!!!

Customer is non-existent!
I ordered a replacement screen protector under my warranty and was charged $9.99 for shipping.
The charge appeared on my credit card, but I have not received the replacement screen protector and the tracking number shows it hasn't even shipped yet. I cannot get customer service either by phone or by the chat box on the website.
Terrible company!!!

Zagg says replacements are free but they are not. I drove 1/2 hour to go to a certified warranty store and they wanted to charge me $20.00 plus tax for a warranty replacement! So I called Zagg and their service is horrible. I wait 25 minutes on the phone with them and they charge $9.99 for a screen replacement, they say that is the postage when it can not cost that much to send a screen protector in the mail! and since I have an employee that needs on too they will not ship them in the same mail they have to charge the $9.99 for each one! This is most likely their cost to make one and ship it! SO MUCH FOR WORLD CLASS WARRANTY!

Zagg will not cover warranty!!can't talk to anyone to help.i have a credit of 9.99 . Was told to order on Amazon they will not pay. Need to put reviews on facebook

I was convinced by T-mobile to buy this expensive $60 screen protector in their store in a promotion, as they said they would replace it for free for life in store and give a discount. But this screen protector broke over and over and over with just the tiniest drop! If you change phone providers, you are still registered with Zagg for warranty coverage, one/year, but it costs you $10.81 each time! This screen protector is inferior to every screen protector I have ever purchased over the years and much more $$! Not worth it, don't buy it!

I have been using Gear4 (now Zagg) cases for a decade, never needed to use the warranty replacement until now.

I registered my phone case purchase when it was new, provided receipt and order number, then 2 years later, went into account and requested warranty replacement. The case arrived promptly and whole process was very smooth, no issues with quality at all.

But why do they use such expensive couriers for shipping? It was around £8 whereas Royal Mail small parcel would be half of that. Overall still cheaper than new case and they honoured lifetime warranty so pretty happy.

The screen protector cracked within 2 weeks of purchase. The store I bought it from said I have to do the warranty replacement through the web site. When I tried to do that, Zagg says I have to pay $10.00 for shipping to get the replacement. Seriously? What a rip off.

I have been using Zagg for years. Lost count. This review is for iphone screen protectors. The only good thing going for it is free replacements. The screen protectors crack and chip way too often, so,I guess, the company is making most of its money charging for shipping costs of the replacements. Will be switching to a different brand. Waste of money. My Ipad Zagg Screen protector is holding up, but not sure for how long. The quality definitely went down.

I have been buying from this company for years, like well over 8 years for screen protectors and phones cases. I loved the products, I recommended the company to many people. I loved the lifetime warranty and used it many times without issue. Until recently, I ordered a warranty replacement for my case and screen protector, the phone case came in less than a week. The screen protector did not. I waited two weeks and it stopped moving in the mail which I get is not really on them. However, I reached out to customer service and heard nothing for days and days. They tell you not to send multiple emails cause it makes multiple tickets and then makes things more confusing, or something. Finally I get a response email asking me to verify my shipping address and order number. I respond and then nothing for about a week-week and a half. I send another email. I waited a few days, no response. At this point it’s been about a month or longer since I first ordered. I decided to contact my bank and dispute the second charge since I never received the product and hadn’t heard anything back from customer service after multiple attempts to reach out. Weirdly enough, after I talked to my bank, I get an email saying a replacement has been shipped. Awesome except the quality just isn’t there anymore. I always get the privacy screens cause I don’t like people being nosey and looking at my screen. I used to get comments from people thinking I was fake scrolling on my phone cause they thought the screen was off. That’s how dark the privacy screen was from side angles and how well it worked. This was with the phone brightness all the way up. Now it’s basically just a normal screen with a tint at full brightness and to achieve actual privacy you have to have the brightness turned 3/4s of the way down. This used to be a great company with good products, it’s gone downhill within the last couple years. Also, the whole reason I even had to order a warranty replacement is because (for the first time ever with one of their cases/screen protectors) I dropped my phone and the entire back shattered. It wasn’t a far drop and the case had like a 10 or 12 foot drop protection claim. I’ve never broken a phone and I’ve never had issues in the past with their products, very disappointing. It seems like they’ve either grown too big to keep up with demand, started skimping on quality to save money, or both.

My order was canceled for no reason and never received a reason for the cancellation. Reached out to bot customer support and was given reply that I should’ve received an email with explanation - No I did not. I had to submit a ticket on the website. Finally received email from customer support saying they cancelled my order. Thanks for telling me what I already know! And still - don’t have a reason why it was cancelled. Honestly, with this lack of support and no apparent reason/explanation for cancellation, I’ll take my business elsewhere. Poor customer service is the # 1 reason I won’t do business with a company. With many companies/businesses out there, I have other options. Customer service is absolutely knowledgeable and unhelpful.