Zalando Lounge Reviews 

NO star, received the same defected goods/second hand for TWICE!!! I bought a pair sunglasses from Zalandolounge which is full of scratches as used ones...returned it back. A couple of months later, same style is available again, I ordered again as I do like the model, and thought they must have dispose the defected goods so it must be good this time, guess what, exactly the same one!! Unbelievable! There is NO quality control at all!

This is a frustrating experience.

First, I cancelled a smaller order because I needed to add stuff. (Day 3, no refund) Then, I gave another order, 3* times more worthy than of the first smaller one. While paying, the app charged me twice and I saw that it created a duplicate order! I said ok, breathe, this is software written by humans and there can be bugs, although it is a really important one about payment! Anyways, I canceled the duplicate order created by the app and started to wait for the delivery and refunds from 2 previously canceled orders.

Today morning I checked the app to see the delivery status, and at this point I have very little trust left to the app to be honest. And you know what, I am correct! I saw that my main order was canceled. It was full of birthday (19th of December) &christmas gifts. I contacted to the customer service which is the only fast service they have and I am told that it was canceled by the seller. This is so strange and probably a lie because my order was formed of multiple items from multiple sellers. Also I can still see nearly all of the items I purchased on your website, so what is the purpose of this lie? I have no clue if my order canceled by the seller (s), because Zalando Lounge didn't send any information e-mail, update, anything. So, one day you are waiting for your delivery. Next day you see that it was canceled without any update if you check the app.

The best part is : l'm without gifts and money! Send me back my money people (652.7 EUR), so I can buy gifts from other reliable platforms!

I ordered a black friday deal for Christmas for someone and put in all the details. However they messed up the details and I never got a confirmation email nor did they put my name on the package, only my initials. I had to contact them multiple times to find out where to pick it up, only to find out they refuse to let me pick it up because it only says my initials on it, and they cannot change it, nor can they deliver it to my home adress written on it, or do anything for that matter, for a mess up on their part. So they say it will be returned back to them within a month and not sent out again, complete scam.
Absolutely worthless service and not willing to take any accountability.
It also doesn't make sense why they'd send the package out without my full name on it if they knew I wouldn't be able to pick it up.
Would not recommend anyone to buy their products

IMPORTANT !!! PAY ATTENTION!!!
I was supposed to receive yesterday my order from Zalando lounge to my shipping address at the end it was delivered to another address which has NO RELATION WITH ME.

2. After making a claim on the phone, I checked my zalando lounge application and I found that 14 different people with the same family name and the same address were added to my account. I have never added those people and I don't have any idea who are they and how it was added.

3. I' am totally convinced that my Zalando lounge account has been hacked. If this kind of matter happened with Zalando lounge application, it means that the security of their system/application is weak and they need to find the weaknesses they have in their application/system that compromises customers personal data and transactions. THIS IS NOT ACCEPTABLE!

4. When I called a second time the customer service, they hang up on me first. And when I recalled them for a second time the person who was on the call was absolutely unhelpful. I was repeating my name and security questions many times. That was totally disappointing from Zalando lounge.

5. THIS SITUATION IS ABSOLUTELY ABNORMAL.

Poor app UI& UX, there's not even an option to search for specific items, or filter, if anyone with experience in the field was present during the design of the app, it's clearly maliciously designed to get more money out of the customer. If not, you need different people in charge.

Delivery takes a week or longer, and that although you pay a premium for shipping. Other companies either don't charge for it, or they charge half the amount zalando lounge does.

To top it all off, you need to request and print your own return label.. every other company packs them in with the delivery.

You can only order 1 item per clothing type. If you like a pair of pants and aren't sure about the size? Just 1 for you, you're out of luck if the sizes don't match what they claim on the label. All that for either trivial discounts that you can find anywhere else, or for brands that are just random names produced specifically for platforms like zalando, so who know what their actual price should be.

The person behind the 'lounge' should maybe step up their game, it's pathetic compared to any other online retailers.

Super rude and chaotic customer service.
Unanswered questions. They keep copy pasting the same emails without answering the previous question. I seriously doubt some of them even talk/write dutch. Heard people doing their dishes and other house tasks while thinking they were muted. Impolite answers. When I was trying to recap some of the said information one lady really said "Yeah I wanna talk now shut it". Called several times due to a bug in the system after a lost package. One nice lady give me information that afterwards was incorrect, that can always happen. But milord, her colleagues are extremely passive agressive and plain rude. Hope that the nice woman is okay there I'm at least shocked and I'm a teacher with an ocean of patience and I was really being nice, polite and cheerful. They should sack most of that department because customer service like that breaks your company and its image. All trust is gone.

Very long waiting times, but the product does get there eventually and as expected.

Very handy app. Never had a defective article. When I returned some goods price was refunded, no problem.

Really bad customer service, i waited over 2 weeks for my order!!!

Ordered 6 glasses, a set of three Zwilling frying pans and a t-shirt.
The glasses I also ordered last year but was told the order was cancelled

This time I have to find out myself that the glasses and the pan has been canceled again!!!! And this is despite the fact that the pans are still available on the website!!!!!

I have then called customer services to cancel the remaining t-shirt which hasn’t been sent yet! = and I was told that this is not possible and that I am now stuck with paying 5.90 shipping costs for a 23 eur t-shirt I don’t want. I only ordered that because I already ordered the glasses and the pans

I didn’t even receive an email about my orders being canceled

Quick delivery, professional, and helpful CS :)
Highly recommended!

I oder 2 times winter jas. I payed online ideal and next day i got email that zalndo annuleren mijn order. If you don’t want to sale something why you put online. Don’t waste time and money there.

Zalando lounge is the worst shopping site ever! I had ordered two times on it for shoes, but never really recieved anything! ! Wasting time and energy selecting& waiting! The first time my order was suddenly got geretourd without any explanation, so we call them, they told us the package is dameged. So then we ordered again with diferrent items, but after two weeks waiting it still not yet send out. But as soon as it's sent but untraceable, then few days later it got geretourd again without any explanation. So we called again, they told us because i didnt have my huisnummer!! The same time i recieved a package from another shopping site. How irony! Zalando lounge is just fxxking ppl who's buying from it. It took me a month since the first order till the second order been canceled. I cant do anything, but they can call off the deal anytime they like. How on earth such a bad service shopping site exist still on the market! Thats insane! Anyway, i never bother to open zalando ever since.

Very bad experience i don't know how they exist on the market...
Ordered one week ago... So they need 7 days to pick up 5 items...
Later they can not find one item and I chose to cancel the order because they don't know how to work properly.. Only waiting for money..
For rest people runaway don't buy safe you time and money

Ordered multiple products, but one could not be delivered, their own fault/ mistake in their stocking. However, that can happen sometimes (if i read here, it does not happen just once but a lot of times). But then they say you will get your money back within 7 working days (which is already pretty long) but then, surprise surprise, no money within 7 days. When you call them, they say ‘something went wrong with the payment’ and they will sent it to their finance department again, and I will see my money within another 3 till 5 workdays. Day 3 now, and of course before the weekend, still waiting. Also, the customer service doesn’t offer any service, they don’t even apologize on the phone but just say you should wait. In my opinion, if you make a mistake as a company, you should make sure you apologize to start with and make sure a customer never has to wait for their money, especially not for more than 2 weeks. Would never recommend to order here!

So sad and angry but must join the ones who have only the worst to say about the company! How on earth can they egsist in that way and be so low and unprofessional!!!

Awful experience. Last time Zalando Lounge, without any notice, canceled my order because they made a mistake of displaying a wrong price. I never got to know the official reason and I waited past their stated shipping time, just to notice one day the order was cancelled. When I contacted them, three different people gave me three different explanations why this had happened. One of them actually LIED how they did send me an email (though they didn't). I should have reported it to the Consumer Centre because the reason why they canceled was their own mistake in placing the wrong price and I guess they didn't want to lose any money. DO NOT recommend.

I have been an affectionate customer for several years, then in February they sent me a box with the papers in order, but completely wrong items. I promptly contact them and they tell me: no problem, send us the stuff back and we refund you, we’re very sorry. Then the absurd starts: no refund, months of unanswered emails, then I’m told that they sent me the right items, then they make me sign any sort of legal binding declaration, then they finally tell me “ok, we refund you”.
Problem is that they sent 33 euros instead of 406. Nice, uh?
It’s a SCAM with a customer service not worth of it’s name.

No star at all. Delivery is not stated prior to order that it could take more than a month waiting time.

Please don’t be fooled with discount as you can get the same discount directly to online branded shopping.