Zalando Lounge Reviews 

I love the deals here! I've purchased many products here but sometimes it doesn't fit perfectly or turns out not look good on you. Lovely that we get a free return but the shipping isn't free.

Unproffessional and dishonest company. I ordered two suitcases earlier and they supposed to shipped those in 2 weeks, nothing happened even after 1 month. I called them eventually and as a result they sent an email that they said don't have one of the suitcases anymore, so they only sent it one of them after more than a month later. Still waiting for to get my money back from them. Shouldn't be trusted about their promises, lesson learned!

I ordered a shoes in size 36,5 and I get them in size 38,5 !!! WHAT THE F. That was the shop mistake not mine and I also didn’t get any rebate code or apology for a mistake! I write there that I’m not interested in getting my money back but I want this shoes in the size that I ordered ! In different countries Zalando is working totally different, for the mistake they are giving promo code or apology !!! Shame on you F. Liars !!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤯

Terrible, terrible service.
I'm the customer already for 10 years.
Faced a lot of mistakes with Zalando lounge in the past but this time it made me completely angry and disappointed.
I ordered 2 items, one item was sent me completely wrongly. I sent the whole parcel back and mentioned as one of return reasons that I got I wrong item. And I got refund only for one item but for the item which I got initially wrongly I didn't get any money back.
And now what, sent email to customer support, tomorrow will call them.
But it really gives me an idea that when you are mentioning a return reason that you got a wrong item Zalando automatically considers that you decided to leave this item and basically wont refund your money because of their own mistake.

The best logistics and service so far is at De Bijenkorf, never had troubles with them, everything is ideal.

Great items with good prices.
Maybe create a new fitting concept so you dont have to order clothes with different sizes.

I returned 7 items to Zalando lounge because of cheap quality and smaller size. However, my returned items were recorded separately in the warehouse and this led to 1 item not being recorded.

Because of this they did not give me back my money for the returned item.
I called Zalando lounge 3 times about this and they assured me they made a mistake and my money will be re-imbursed. This was never done and I never heard anything from them.

I have the worst impression.
I ordered a product and they sent it to me one month later. The problem was that, at first, they didn't find my apartment and then, they sent it back without an option to send it again at the right address.

Yet again they refuse to pay back my money when I sent back the items. I'm so done with Zalando. This is not a mistake anymore, this is thievery and a scam.

Sinds een maand geleden ontvang ik dagelijks ongewenste reclame in mijn mailbox.
afmelden gaat niet en ik word geforceerd om in te loggen. Dat gaat helaas ook niet want ik kan mijn wachtwoord niet herstellen wat ik ook probeer.
Link ongeldig
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De link die we verstuurd hebben is helaas al verlopen. Meld je opnieuw aan.
Onbekende fout
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Oeps, er is een onbekende fout opgetreden. Probeer het nog eens.

horrible customer service, unhelpful and rude employees.

do not have information/overview of their system, while refund takes for ever with no explanation "why"....

I bought a very expensive engagement diamond ring from Zalando-Lounge.co.uk last summer. When it arrived two tiny encrusted diamonds had fallen off. I contacted their customer service who were incredibly unhelpful. I was asked to contact the ring maker directly to sort out the problem as they did not want to deal with the faulty item. I told them that I had purchased the item from Zalando-Lounge.co.uk and not directly from the makers. After two months and numerous complaint emails and phone calls they agreed to pick up the ring and send it to the manufacturers for repairs. It came back a month later with one of the tiny encrusted diamonds still missing! Scammers, avoid at all cost. The ring is still under warranty but I cannot face going through the same process again. It ruined the proposal and the surprise for my now wife. Normal Zalando.co.uk are better at dealing with customer services issues

Very long delivery time with spam emails that the package is ready but there is no action taken.
Quality of some things is not that good as it is expected - talking about some brands that are famous for their good quality.
Return is not for free, no tracking info or confirmation email that goods are received.

I ordered only once so far and it was just around 50% discount. The UGG boots for my kid came with a defective zipper. I contacted them and they said they can't exchange as this size is already sold out. The other options were to return them or to get a 10% discount on these boots (around 4,5 euro) or for my next purchase. I doubt that it is possible to change the zipper for 5 euro so I agreed on the discount. However I did not see that it was valid only for a few months. I think it is a manipulation as they want me to buy from them asap if I want my so called compensation.
I tried to contact them and never get any reply.
Seems to me they are selling some defective stuff in general what they purchased for really cheap.

I live in Sweden and purchased two jackets from Zalando Lounge, the price was great and I was very surprised with how quick the delivery was, 3-4 working days.
As has been stated the company is based in Germany and I suppose lots of the people who have given bad rating on on their review may come from North America. Of course it adds a lot of friction delivering across the Atlantic and maybe it is not to recommend purchasing outside of Europe?
That said, I have had no trouble at all and feel like I would not hesitate to purchase from Zalando Lounge again.
Luckily I got the correct sizes ;)

Do not use Zalando Lounge! I had the worst experience ever! I had placed an order the 25th of August, as soon as I got the confirmation I noticed it had my old address therefore I went to change it right away on my profile and wrote and e-mail to them directly to rectify the mistake as i know orders don't leave in the middle of the night. I got a reply 2 days later from Francesca who just said sorry we can not change the address! and also an email saying my order has left and was on it's way. I mean they could have read my email and correct it as the order left two days after I emailed.

Somebody else was going to receive my order??? they did not care! I called and Michael was rude and the same, sorry we can't change it and there's nothing we can do. it will be sent to the old address and nothing.

Then I received an email again from them Ana saying the same thing, ok then I received a second email from Aurore who said no problem we will change the address and send it to your new address. I track the package and it was in GERMANY NOW, had just left, which it means my package was never out, was traveling from Sweden to Germany and now they told me it will come in a week... when I am leaving for my two weeks holidays to Central America,...

I called back to ask when exactly so i can perhaps have someone to be at my place to collect it. Then Francesca answered and she was like oh no the parcel comes to the nearest post office? they don't go to the homes directly! I was like but that's what you said from the starts and that's why I wanted you to change the address!!! OMG! Francesca was not helpfully, rude, and did not care at all if i was an unhappy costumer. She pretty much said not my problem if you don't like it. Terrible costumer service ever, never been treated as poorly by a staff member. She just lost Zalando lounge a costumer and did not care!

Shame on this company I will never use them again! and if you do watch out for the staff specially the rude Francesca because they don't care at all about their costumers! i wish i could leave a 0 star

I am a client of Zalando-Lounge for more than a year, and laterly (about 2 month) their service became incredibly bad.
In the last few weeks i received 3 wrong articles in 3 different orders.
I had to wait 2 weeks until they make the refund for 2 wrong articles.
And for the last wrong article i still didnt get my money back.
I am waiting already for 3 weeks, i an sending emails every week, and i am calling customer service every other 3-5 days to check for any news. But the customer service is such a useless department.
They always reply: "we sent a message to our colleagues and we are waiting for their reply, we cannot do anything more."
That is so annoying, because Zalando-Louge doesnt take it's cutomers serious.
When i place the order, they debit my credit card immediatley the same hour. But when it comes to refund, it takes ages for them to accept their mistake and make the refund.

Me and my husband are thinking now to quit from buying anything from Zalando-Louge.
It is really pitty, because we used to buy from them almost every week.
There are more similar web-sites and me and my husband will switch any time soon.

I also advise to send a complain letter to the Head Office of Zalando-Louge in Germany.
If all unhappy customers send letter to the head office maybe the service will improve.

It also would be helpfull to give the link of this web-site to the head office, so that they could read all reviews and be aware of the service.