Zanussi Boilers 

Unfortunately i have been over charged nearly £3000 for a boiler from Zannusi. This boiler can be bought online for less than £800 and fitted by a gas safe engineer its £400. Why oh why have they charged me nearly £3000 for the exact same service and goods. I have written to Zannusi and have not taken this seriously and have asked me to clear my balance in full instead of helping with being over charged by nearly £1700. This is a disgusting policy they have where they send an experineced sales man to your house and they make things up as they go along. His first price was nearly £4500 and i nearly kciked him out of my house, by the time i had negotiated the price down to £2995 i thought i had got a great deal when in fact its should of been less than £1500 direct from Zannusi. How much commission did the salesman and his boss make out of my sale? The probably got the £1500 extra i have over paid for this boiler. I will be going to the ombudsman as they have not dealt with the issue i have, Stay away from zannusi boilers and their door to door salesmen.

Zanussi replaced my old boiler but the old pipes weren't changed, these are the old size pipe and don't supply the right amount of gas. Been on the phone to them since August it's now may and still no luck getting them out to fix this issue. Customer service is non existent. Hopeless company .DO NOT USE THEM.

The service has been excellent all round. Caring customer service on the phone, an unconditionally superb job in installing the boiler. There were several problems along the way - converting the system for the new boiler, mounting the roof to change the flue - and Ray met them with ingenuity and unstinting good humour. The delivery of the work was punctual and efficient - and, in my view, reasonably priced. Myself and my family cannot thank you enough!

Zanussi supply Ideal boilers with a Zanussi brand label.
From initial phone call new boiler was installed quickly and professionally. I paid for additional piping and everything was done to my satisfaction.Worry free, competitive prices and complete customer satisfaction

the service we received was very good.Our old boiler could not be repaired.We opted for a replacement which was fitted within a couple of days.

Quickly replaced a faulty boiler. The engineer was great and turned up on time and left no mess. Very happy.

very helpful in buying and arranging boiler fitting.excellent fitter,great job we'll done.

Had my boiler fitted by geoff yesterday, very professional service & he didn't leave till all was checked and working perfect.

Excellent job & very fast indeed.
I highly recommend this company.

Can’t praise them highly enough, My boiler broke down on Monday & I contacted Zanussi Tuesday to be fitted on Thursday.
The 2 gentlemen were extremely professional & well mannered- thank you 😀

I am writing this review after Zanussi Boilers arranged the installation of a Ideal Logic Combi Boiler in my property.

Our previous boiler was insured with Scottish Power. Unfortunately, the boiler had to be replaced as it was leaking and Scottish Power had deemed it beyond repair. As promised in their agreement, they granted £750 towards a new boiler. Shortly after, I received a phone call from Zanussi Boilers explaining that Scottish Power had informed them that our boiler was beyond repair. They went through a short survey i.e. how many bedrooms, how many bathrooms showers etc. They then recommended a particular Zanussi boiler and a price including the installation, minus the £750.
After being quoted by three other boiler installers, who each visited and surveyed the property, I decided to go with Zanussi Boilers. I was told by Zanussi Boilers that the next available date would be the 6/01/21. The previous boiler had been decommissioned on the 17/12/20, so it meant being without a boiler for a while, but that cant be helped.

On the 6/01/21 the boiler installer arrived at approx. 10:30am. I was at work, but my wife was working from home as well as home schooling three children due to the national lock down. Straight away, the boiler installer noticed a problem. He told my wife that the plug sockets under the boiler had to be relocated. He said he knew an electrician who could do the work, it would cost £300, but said "don't worry as Zanussi Boilers would cover the cost." I got a phone call from a member of the team at Zanussi Boilers explaining the problem and that they will pay half. I found this strange, as the boiler was going in the exact same location as the old one and the sockets have always been there. Feeling the pressures of being at work and also fear of not coming home to a working boiler, I reluctantly agreed to this. I also felt cheated that I had to pay more than the quoted price. Particularly as I specifically asked the Zanussi Boilers sales rep over the phone, if there would be any additional costs. To which they replied no. Further more, the quotes I received from the other boiler installers, all took the time to visit my property in order to make an accurate survey. Something that Zanussi Boilers did not do. I feel that if they had surveyed the property, this would have been identified and included in the price. Had I known there would have been an additional cost, I may have gone with one of the other quotes.

I was also very disappointed of the way the gas installer conducted himself whilst installing the boiler. He made several requests for teas and coffees, although it was clear my wife was working and teaching three children. It Is my opinion, that if a trades person cannot function without a hot beverage, they should bring a flask. Generally we do offer trades people a drink, however, due to Covid 19 my wife felt it was unsafe to do so.

Later that evening I arrived home from work. I was shocked to find that the installer had left a large hole in the side of the house, where the previous flue had been. It was located very close to the new flue. The hole had also left a large cavity exposed to the elements as well as any products of combustion that may escape from the flue. Just before leaving, the installer admitted to drilling through an electrical wire to my outside light. Furthermore, the installer had made no attempt to clear any dust/debris from the patio. It looked a mess! Carboard boxes that the boiler had come in were also left in the kitchen.

As of the 7/01/21, I have been in constant contact with Zanussi Boilers and their complaints department. I have expressed my concerns of the exposed cavity near the flue. I have emailed pictures and explained precisely what my concerns are. Although the lady dealing with the matter is very polite, I have yet to receive a date on when the hole is going to be fixed. They have told me that the exposed cavity is safe. Personally, I have my reservations on this after speaking to GAS SAFE, who were also alarmed that the hole has been left. The damaged electrical wire is still broken, I have yet to receive a date for its repair. I am at the point of despair, the last time I chased the complaints department regarding this issue, they told me to comprise it into an email and send it to them. I told them that if they cared to read my original email, they would see they are all the same issues raised in the first email and that they still haven't been resolved.

Needless to say, I wouldn't recommend Zanussi Boilers to install a gas boiler. I do not rate there after sales care or customer service. Over 2 weeks later, the issues are still on going and don't seem any closer to being resolved. However, the Ideal Logic combi boiler is up and running and appears to be doing its job.

It’s 7/05/2021
Nothing has been resolved.

AVOID AT ALL COSTS. One star because you can’t give zero. Boiler broken down less than 24hours after fitting. Very unhelpful after care. Want me to wait 7 days in the middle of January without any heating at all. Customer care is non existent. All the high pressure sales patter with promise of superior quality and service are all lies. Twice I was told the office is closing and engineers have gone home so can’t help you any further.

Excellent service and very helpful advice.One package included boiler and fitting.with no hidden costs and provided a fantastic installation service.
Very impressed, especially as they would not take my payment until they checked I was 100% satisfied.
Very good value for money and highly recommended.

Extremely poor customer service. The pipes under our new boiler started leaking 4 days after it was installed. Can't get hold of anyone on the phone to get it fixed. After three weeks of this I wrote a complaint and they finally phoned me to arrange an engineer visit to fix it. Meanwhile the leak caused damage to our loft.
The response I received from the complaints manager was dismissive and didn't even follow their own complaints procedure. Awful service, everyone I have had contact with has been unhelpful and in some cases downright rude. They're quick to take your money but slow when you need help! Avoid at all costs!

Installation was brilliant. Customer service and communication are horrendous unless the customer continues communication. Once installed they never ring back when say have an issue. Ruined christmas day for us. It only been in 3 weeks

New combi boiler was installed promptly & the plumber was tidy with no hassles, my old boiler went bang and had a new Zanussi boiler fitted. It's brilliant, really pleased with it. Smaller and more efficient. The house is loads warmer and the water gets much hotter than before. Went for the more expensive option but well worth it. It's also very quiet as well. We had the magnetic filter put in as well. Worth every penny.

`We are more than pleased with our new boiler.
Excellent installation .
Very reliable and good engineers.
Highly recommend Zanussi Boilers for any job with central heating.

New combi boiler was fitted within 24 hours, thank you

Can’t fault them, very quick & efficient.