Zazzle UK Reviews 

I rarely leave reviews but I came away genuinely disappointed with the customer service I received.

I contacted Zazzle because I had only recently come across a tie by chance that I really loved and thought would have been perfect for my wedding on 6th August. I already have a tie for the day, but this one stood out as something I would have preferred if it were possible to get it in time. The website showed the earliest delivery as 5th August, so I wasn't complaining about that. My enquiry was simply whether there was any possibility of expediting production or shipping if I was willing to pay the additional cost.

As someone who works in distribution myself, I understand that not every request can be accommodated. If the answer had been "I'm sorry, I've checked with production and unfortunately it's not possible," I would have accepted that without issue.

Instead, the conversation consisted almost entirely of repeating the estimated delivery date that I could already see on the website. There was no indication that my request had been considered, no offer to check with another team, and no attempt to escalate what was clearly an unusual circumstance. When I explained why I was asking and that I was happy to pay extra, the response was simply that there was no facility to pay for faster shipping. My actual question about whether production could be prioritised was never addressed.

The final response I received was simply, "Sorry for the frustration."

The product itself may be excellent, but the customer service left me feeling like I was talking to a script rather than someone trying to help. Sometimes customers don't expect miracles, they just want to feel that their request has genuinely been considered.

Unfortunately, this experience left me feeling that customer service was focused on closing the conversation rather than resolving it.

Order was prompt with royal mail tracking. I ordered a customised mug but I wasn't happy with the quality of the text and it looked like it was bleeding. This wasn't obvious to me in the pictures. Contacted the customer support and they very kindly offered to refund me and use the credit to buy another mug. I ordered another mug from another seller and quality was much better. 5 star because customer service was prompt and they issued me a credit refund.

Have put two orders through with Zazzle recently. One was fine, the second has been a real issue, currently a week after its arrival date it’s still not been shipped. This is after messaging them earlier this week already and being promised a new arrival date that will now be missed. When I enquired about basic information about the order, such as where it was being manufactured and sent from they didn’t know. Poor service and poor customer care. A shame as the good order (which was actually ordered later) was of good quality. Despite telling them the order is for our wedding they don’t seem to have any sense of urgency.

I ordered my invitations for my special birthday and they are beautiful. Service and delivery perfect. Will definitely use again

What a waste of a day.
Spend all day trying to get hold f someone, just AI.
Then when you do get a human, they can’t find your account and cut you off!
Disappointed 😞

From start to finish, the service staff responded promptly and clearly. Buy with confidence.

Avoid, avoid, avoid!!! Had ordered 6, A5 table names weeks ago. Delivery instructions said the would arrive before 30th June. It's now 3rd July still nothing.
Contacted the company and they said, oh you should get them the day before your wedding. Literally can't rely on this company at all. Feels like they don't make your orders until you contact them to complain!! How do companies like this still exist?!

When my product arrived, I was very impressed with the quality of the product. Unfortunately, my product arrived bent which I believe must have been the courier service and Zazzle resolved my problem quickly and accurately. Overall very impressed with product and service and would highly reccomend.

Used zazzle for the bulk of our wedding stationery until we gave up on the posters and had to use another printing company after the first batch were printed horribly, on the wrong paper, and the replacement didn’t arrive in time for the wedding. Right from start to finish we had problems with every order, from our invites to our signage and posters. Inconsistent paper type across every order, terrible print quality with bleeding, random marks and grainy images. Posters arrived with marks and random dents. Took them about 3 attempts to get each of our orders right. Absolutely awful and more hassle than they’re worth - there is no quality control whatsoever. Definitely never using Zazzle again and urge everyone to avoid.

Cancelled my order for reasons unknown.
It was a plaque for a deceased friend to remember him.
No bad language or anything questionable.
Still not refunded my money and can’t speak to anyone other than a bot!
Terrible company.
Sourced elsewhere and cheaper.

I have used Zazzle for years, always been very happy with their service. Although I had a problem reordering my cards this time.So they contacted me, and explained whey I was having trouble, my designer had moved. So they provided me with my same design, and sent me an email so I could order my cards no problem. I thank them very much.

This was the third time I’ve designed and ordered business cards from Zazzle. The process is very intuitive and I was able to get exactly what I wanted with a minimum of fuss. The quality of the cards is excellent. I wouldn’t go anywhere else!
Oh, and the cost is very reasonable too!!😊

I has an email verification issue but the Zazzle agent fixed it for me really fast. It connected me to a live agent and withing a few minutes the issue was resolved.

My dad's funeral card didn't arrive today even though I paid extra for postage. After contacting customer service, I was offered my postage in a refund. However, I'm still left waiting for the card, which will no longer be placed on my dad's funeral flowers. Updated to two stars due to very understanding customer service members and a refund.

The quality of the projects is amazing and the customer service is very good, no quibbling, just great care

Our much-loved German Shepherd recently passed away, and I ordered photo thank-you cards from Zazzle—the first time I’ve used this company. I wanted to t hank people like our vet and other people who have helped us with our dog over the years.

Unfortunately, I was disappointed with several aspects of the service. The delivery took a full week, which felt quite slow. More importantly, I ordered what were described as “cards” and expected folded cards with space to write a message inside; instead, I received postcards. The quality of both the cards and the envelopes was also below what I had anticipated.
Given that the price wasn’t cheap, this was particularly disappointing. I’m not sure I would choose to use Zazzle again.

Wonderful selection and sn get thre exacft wording that you need.

No other carfds do this.

They say they sent order ID 131-48464240-5168983 but it has not arrived. Tried many times to get in touch with their non existent customer services and sent messages etc., The only thing that's working is a stupid chat assistant that tells me my order hasn't been delivered. Thanks for letting me know something I know already and trying to solve. AVOID AVOID AVOID !!!!!

UPDATE :
Got this order refunded. I could have done without the inconvenience. I still will never use Zazzle ever again.

Very high quality prints, and great customer service if you have any issues. They even send you multiple warning before your free trial ends, to make sure you don't accidentally subscribe if you don't want to.

I'd definitely recommend them to anyone wanting professional looking prints. If anything goes wrong they'll sort it out without issue.

The postage was fast for us too - after picking the 5-8 day option, it arrived in 3 days.

I ordered some labels on15th of February and I’m still waiting, not getting much joy from customer service so far - very poor service