Zazzle UK Reviews 

2,653
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic product selection, highlighting how much they enjoy the bespoke options and beautiful personalised gifts available on the platform. Many people also point out that the shipping is impressively fast and well-handled, ensuring items arrive safely and promptly for special occasions. Some reviewers were not happy with delayed orders, noting that packages took weeks to arrive or failed to show up on time for important events. A few consumers additionally experienced poor customer service when trying to resolve issues, alongside occasional problems with print quality, smudged text, or damaged goods.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing delight over... See more

Order

Users describe ambiguous interactions with order experiences, as some reviewers report that delivery times... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers experience prompt... See more

Quality

People report ambiguous experiences with quality, as while some reviewers were extremely disappointed by... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products and the bespoke options were simply fantastic. The graphic and image selection was perfect. The time from order to delivery was great too. The product i selected (metal d... See more

Rated 4 out of 5 stars

Fast Delivery. The medium mans top is supposed to be loose but it looks a little snug more like a small so if ordering go for at least 1 size up.

Rated 3 out of 5 stars

This is the third time I have ordered bible verse stickers to pop into Christmas cards. The previous two orders have worked really well. This time, the stickers arrived very promptly but were slightly... See more

Company replied

Rated 3 out of 5 stars

Box arrived damaged. Invitations inside has not been wrapped in plastic like the first set of them had meaning that they were very damaged upon arrival.

Company replied


Company details

  1. e-Commerce Service
  2. also in
  3. Decoration and Interior Design Store
  4. Online Marketplace
  5. Printed Clothing Store

Written by the company

Shop and Customise Millions of Products


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(2,653)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

The assistant Cait was very helpful at resolving a problem and creating the item I was having difficulty with thank you!

The assistant Cait was very helpful at resolving an issue I had when trying to match the design and materials for various wedding stationery etc. Thought outside the box when one item was not possible to do on Zazzle as would have reduced the print quality so I'm pleased they were customer focused not just about sales.

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

5 stars! Great service!

Dealt with a lovely agent named Josefine! Quick and efficient resolution. Long time user of Zazzle always found their customer service to be top notch!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very good quality product

Very good quality product - delivered quickly. Slight issue with the order but they sorted it without hesitation and got a replacement out within days - excellent service all round would highly recommend.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Although the original order was…

Although the original order was produced in the wrong colour the item was reprinted and sent out via the fastest post available as soon as I raised the issue with Marina in customer services. Thank you.

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

I am not able to cancel a subscription

I am not able to cancel a subscription, chatted to the auto bot that said there is no active subscription, but I have an email saying they are going to take money off me, I phoned customer service, there is a message saying talk to the auto bot or email which have not worked, no option to cancel it on my account, the bank are aware & if they take money off me the back will get it back, nothing but scammers

February 13, 2026
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello Kelly,

We are so sorry to hear about your Zazzle Plus membership difficulty. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.
We can be reached at social@zazzle.com.

We look forward to assisting you further

Thank you,
Kitty

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Rated 1 out of 5 stars

Product never turned up

Product never turned up, order confirmed but then no communication at all to say the order had actually been cancelled.

February 2, 2026
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello Lloyd,

We are so sorry to hear about your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.
We can be reached at social@zazzle.com.

We look forward to assisting you further

Thank you,
Kitty

Rated 5 out of 5 stars

Great technician.

The technician was easily understood in English, professional, courteous and knowledgeable. I highly recommend Zazzle!

February 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Designed 100 business cards which are…

Designed 100 business cards which are double sided, order arrived and half aren’t double sided and some are blank bits of paper.
The cards have ink bleeds, scuffed edges, poor paper quality with marks on paper before printing.
There also isn’t 100 cards and half are damaged as stated above.
Poor quality and clearly no quality control.
Waiting for a response from the company, not impressed.

February 2, 2026
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello Laurie,

We are so sorry to hear about your business cards. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.
We can be reached at social@zazzle.com.

We look forward to assisting you further

Thank you,
Kitty

Rated 1 out of 5 stars

Terrible service- ordered a photo print…

Terrible service- ordered a photo print tote bag on 7 January and as of 31 January, am still waiting for it! No tracking info provided so can’t get updates on where it is and customer service options are ridiculous. You can’t speak to a human on the phone, their chat bot is useless and e-mail was futile. I ordered this on behalf of my father in law for his wife's birthday which was Wednesday 27 January and she didn't get a gift.

January 31, 2026
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello Em,

We are so sorry to hear about your tote bag order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.
We can be reached at social@zazzle.com.

We look forward to assisting you further

Thank you,
Kitty

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Rated 5 out of 5 stars

Beautiful invitations

Beautiful invitations, we are extremely happy, speedy in the making of them and the delivery. We will highly recommended and already have had comments on them. A big thank you 😊

January 28, 2026
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Rated 1 out of 5 stars

Placed an order 20 days ago. Parcel not arrived. No info available either.

My order was shipped 15 days ago.
No way to track it nor to get any info at all via their (rubbish) AI customer service.
My order was placed nearly 20 days ago! Soon, the ordered invitation cards won’t be useful anymore!
Shameful service!

January 12, 2026
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello Millie,

I am so sorry to hear your order has not yet been delivered to you. I have issued an email to you so we can resolve the matter as soon as possible.
I look forward to assisting you.

Laura, Team Zazzle

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