Zazzle UK Reviews 

2,653
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic product selection, highlighting how much they enjoy the bespoke options and beautiful personalised gifts available on the platform. Many people also point out that the shipping is impressively fast and well-handled, ensuring items arrive safely and promptly for special occasions. Some reviewers were not happy with delayed orders, noting that packages took weeks to arrive or failed to show up on time for important events. A few consumers additionally experienced poor customer service when trying to resolve issues, alongside occasional problems with print quality, smudged text, or damaged goods.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing delight over... See more

Order

Users describe ambiguous interactions with order experiences, as some reviewers report that delivery times... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers experience prompt... See more

Quality

People report ambiguous experiences with quality, as while some reviewers were extremely disappointed by... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products and the bespoke options were simply fantastic. The graphic and image selection was perfect. The time from order to delivery was great too. The product i selected (metal d... See more

Rated 4 out of 5 stars

Fast Delivery. The medium mans top is supposed to be loose but it looks a little snug more like a small so if ordering go for at least 1 size up.

Rated 3 out of 5 stars

This is the third time I have ordered bible verse stickers to pop into Christmas cards. The previous two orders have worked really well. This time, the stickers arrived very promptly but were slightly... See more

Company replied

Rated 3 out of 5 stars

Box arrived damaged. Invitations inside has not been wrapped in plastic like the first set of them had meaning that they were very damaged upon arrival.

Company replied


Company details

  1. e-Commerce Service
  2. also in
  3. Decoration and Interior Design Store
  4. Online Marketplace
  5. Printed Clothing Store

Written by the company

Shop and Customise Millions of Products


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(2,653)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time use of site

First time use of site. Really simple interface. A pleasure to use. Quick process and delivery tracking from Arizone if product selected via ups was exceptional. Product was as described and I will use the site again when needed for gift ideas etc.

October 21, 2025
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Rated 2 out of 5 stars

Ties arrived on time but the colour was…

Ties arrived on time but the colour was different from what we expected. The ties looked more green on the website but the ones sent were very blue.

October 21, 2025
Zazzle UK logo

Reply from Zazzle UK

Hello,

I am so sorry to hear about your ties order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.


I look forward to assisting you further!
Thank you,
Kitty

Rated 1 out of 5 stars

Avoid like your life depends on it

Scam. Just tried to buy invitations for my son's birthday. Their website said that shipping was on the next page, so I went through the process, to see what shipping they had available, and then they took the money, without me even having chosen shipping. The customer service agent then claimed that no order had been made and said nothing could be done. Then when I said I will sue them for my money back and report them for fraud, the refund magically appeared within 2 minutes. I am truly astounded by how ridiculous this interaction was. Avoid like your life depends on it

October 27, 2025
Unprompted review
Zazzle UK logo

Reply from Zazzle UK

Hello Aimee,

We are so sorry to hear about your checkout experience. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right.

Please contact our customer service department for assistance.
We can be reached at social@zazzle.com.

We look forward to assisting you further

Thank you,
Kitty

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Rated 5 out of 5 stars

Worked for me

Worked for me - quality product - i didnt know item was shipped from USA but it arrived reasonably quickly and I'm pleased with it

October 21, 2025
Rated 5 out of 5 stars

Lovely personalisation

Bought a personalised clock for my parents golden wedding anniversary. I thought the design was glitter on it but was more metallic two tone wrap around the edge, which is still nice.

October 14, 2025
Rated 4 out of 5 stars

Snug

Fast Delivery. The medium mans top is supposed to be loose but it looks a little snug more like a small so if ordering go for at least 1 size up.

October 21, 2025
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Rated 5 out of 5 stars

Faultless

Had an invoice book printed.

Excellent product, quick delivery and certainly turned out even better than I was expecting.

October 21, 2025
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Rated 5 out of 5 stars

Zazzle Dazzle

I used Zazzle to design table plans for my friends wedding, it was an easy site to use. The wedding plan cards came out beautiful. Very happy with the service. Would recommend. Thank you 😊

October 14, 2025
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Rated 2 out of 5 stars

The quality was very poor

The quality was very poor. And the magnet I had received was already peeling.

October 21, 2025
Zazzle UK logo

Reply from Zazzle UK

Hello Lechelle,

I am so sorry to hear about your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.


I look forward to assisting you further!
Thank you,
Kitty

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