Zebra Pack Reviews 

I've been a customer for years. Once or twice have had slight issues and customer service has taken care of it right away. Excellent company to deal with

We are told items are in stock but then take several days to ship. We have to ask for all the tracking numbers when we do have a problem. That should be standard operations to send all tracking info.

Placed order and tried to track order. Contacted customer service to see where my order was. I was informed that the order I placed was not in stock and no ETA when that size would be in stock. I had to purchase the mailers from another business. I had to ask for a refund which will take 5-7 business days. Refund should be immediate as my payment was. Not happy, but I will still continue to purchase from this company as this was my first problem. I never had any problems over the last 4-5 years, however, the inventory online should be verified so this doesn’t happen again. Customer service rep (John) was very helpful with refund and apologized for the mistake, he even informed me that I could get the next size bubble mailer in place of the out of stock one, but I said that size was to big for what I use them for. I will be back to reorder the next time I need bubble mailers. I understand that oversights happen. I am a satisfied customer. Thank You

Zebra Pack doesn't inform customers of back orders and thus shipments are delayed while a customer awaits their order. This has been very inconvenient for my small business as ZP continues to do this. Very disappointed with this company.

You failed to report that your box press was down to your customers, and did not communicate the delay. This impacted the way that small businesses operate and ship their orders to their customers. This was an unsatisfactory display of customer service and communication to the marketplace. We do not reccomend doing business with Zebra Pack.

Zebra Pack is a new supply vendor for us and so far they ship product at once and the one time we were missing a box they corrected the issue and got us our missing product back. We will continue to use them for future supply orders.

All is good. I got what I ordered

I placed an order for the very first time on the site, but still haven't received it. I order two week ago. Once I receive it, I can place a better rating.

I have been ordering stretch film from Zebrapack for a few months now. 4 orders to be exact. Each time I order 2 boxes totaling 8 rolls. The first time I ordered them, I received one box in a timely manner and the second box the next day or two after the first. This did not affect business, but it was an inconvenience not getting it all at once and ZebraPack had very little to say about it when I called after only receiving one box the first day. After this first order, I immediately started getting excessive advertisements for ZebraPack on my personal apps. Some apps let you choose to block the advertisement (because come on, I'm already a customer, chill with the ads), but the ads continued after blocking them anyways. On our most recent order (4th order), I made it before leaving for vacation under the presumption that it would be delivered as the previous 3 had been, but when I returned from vacation (24 days later), I found out that my team had been trying to operate without it the entire time I was gone because it was not delivered. I logged into the web portal to find that the order was still processing. I did not receive any notifications from ZebraPack about the extended processing time and when I called them, they just said they will contact their shipping department to see what happened. That is it. I have been looking for another provider since the ads started because I am just sick of them and our business needs a reliable provider for our shipping supplies because checking back on, calling for, and waiting to verify accurate completion of every single order is time consuming. Giving three stars for 2/4 deliveries going smoothly.

If you are considering ordering from Zebrapack, make a throw away email account so that they can't bombard your main email with ads (maybe even on a different device than your primary) and also be ready to follow up, ensuring that you get what you are paying for.

My online ordering experience was effortless from start to finish. Even with the mix-up with my order - the quick resolution and customer service was superb. I got the corrected item in less than 24 hours and they let me keep the incorrect product. Thank you!!

Quick delivery and easy to order. Will order again when needed.

Our latest order delayed, we received order confirmation and shipping notification but not dispatched yet, we had to call to be informed that item is out of stock and need more time. It cost us extra to put an urgent order from other sources and as we are now out of that item.

Wow, Zebra Pack had exactly what I needed at the best price I could find. Best of all was that shipping was super fast!

Hello
I am a frequent customer of Zebra Pack and I am having a terrible experience with customer service. O order and spend a lot of money with this company. I am missing 2 boxes from my recent order. I call customer service to let them know they tell me the packages are on the way. It has already been a week. Ive called 3x and I and each time they tell me thy will call me back with a resolution. No one has reached out. I call back and I am now upset and impatient. I dont trust them any longer and they keep telling me to just wait. The customer service rep. The same person (male) Ive spoken to each time is very rude and disrespectful. I asked tk speak to a supervisor or manager. He said someone would get back to me. I ask to speak to someone other than him He hung up on me. I call back and they just send my call to voicemail.

We ordered a sample 3 weeks ago that we paid for. We haven't received it. I wrote them 3 business days ago asking when we could expect it, and still haven't heard anything back. We don't have faith that this business will meet our needs.

Shipping is fast. Product is good. Customer service is also very efficient. They respond same day.

Always purchase from this vendor and never had bad experience with the. Fast shipping, additional discounts, fast response