Zeek Reviews 

Just had excellent service from Daniel at Zeek Customer Support. He provided a detailed answer to my query, within a very short time of my asking.

Have a fifty pound card that I've been trying to use with John Lewis for the past few months. Keep getting error codes. Flag this up with Zeek and they've told me basically that I don't matter to them any more because I bought the card more than a year ago. Terrible service. Sold me a faulty product and then washed their hands of it.

Bought my daughter-in-law a £65 online Pandora voucher. When she came to use it, there was a £0 balance. Wrote to Zeek, who asked me if it's possible that you have simply forgotten that you previously used it? Outrageous. Then the next sentence they informed me that "Pandora support team advised us that there was some technical error and 65£ should be back on your gift card in 5 days". When my daughter-in-law went to try it again, it still said £0 balance. I asked Zeek to look into this again and they came back with "We have liaised with Pandora to resolve the issue with your card and I'm afraid they couldn't get your card reactivated, we are really sorry for this inconvenience. We want you to know that we take this very seriously, and will take the necessary steps to prevent this from happening in the future. We do check all cards several times before forwarding them to customers." Well, when they were checking my card several times, they didn't do a very good job of it. Asked for Pandora to provide me with a £65 voucher or Zeek to refund the money in cash but they were having none of it. I've previously had no problems with them but they've lost all goodwill as far as I'm concerned.

Really good way to save some money on store prices. Have made a good price in Currys even better by loading up e-gift cards through Zeek. Will definitely use again.

BEWARE! Sent in my £100 Liberty voucher by first class post, they claimed it never arrived leaving me out of pocket. Waste of time and money!

I’ve been using Zeek for nearly 4 years and I have saved a lot of money during that time. The app has evolved very well over time, allowing brand favourite saving, a clear and structured wallet management for referencing your purchases, and also clear usage and redemption guidelines on prospective brand purchases.

Customer service is also efficient, with dispute resolution handled with care and due diligence. Customer service functioning hours have become more reasonable over time, allowing for help & resolutions during the early evening, if needed for related later day purchases.

I would like to see a better implementation of weekend help, as response time during this period is stretched slightly beyond weekday responsiveness. Although there is an instant automated response on all service queries, weekend response times from this acknowledgment can seem frustrating when the service issue is deemed urgent. There possibly could be response times categorised by matter to help improve this.

I would like to see more security regarding purchases and redemptions. I would like a feature that would only unlock the the purchased gift card at a chosen period. This would allow the purchaser to have more protection against fraudulent activity. A system that could check the cards validity before revealing the details. If the card was invalidated before redemption, the purchaser could have a better standing in diaper resolution with customer services. As sometimes it can feel as if you are guilty of fraudulent activity whilst investigations are ongoing.

I would also pay for an alert service for favourite cards.

Overall this is a good app and service.

Thanks

Good company. Sorted minor issue out quickly. Good way to get cheaper vouchers

Great site for discounts and also great support from the team when needed

I was a bit dubious of this site and whether it was legitimate but to my delight the voucher that I had no use for sold with three days and the money was then sent to me within seven working days via PayPal.
I contacted the customer team after the voucher sold to ask the next steps and can say they were really helpful and explained the next steps. Therefore, I recommend that if you have a voucher that really is no use to you use Zeek to sell it.

Excellent customer service and experience!
Bought a gift card which needed to be replaced - the team were very helpful and swapped my card over without any argument.
Also easy to communicate with over email, swift responses and real people behind the keyboard!
Thank you!!!

You don't really find out how good a company is until something goes wrong
the speed and efficiency with which my problem was handled was breathtaking good Thank you Maria

I had an issue which was resolved swiftly by, a lovely member of the customer service team, Jonathan! Thank you for all your help!

I love this site and customer service is outstanding.

i sold my H&M voucher there and said it would take 7 working days to pay and still havent been payed after 11 days would not recommend, better off selling it on ebay. waste of time!

Extremely satisfied with the level of support and high-quality customer-oriented service. I wish every support service to be on the same level. Above my expectations, thanks a lot!

Very helpful with quick feedback when requested

Customer Service is excellent, easy to contact & prompt friendly replies.
Great concept in itself, I always check before I shop somewhere (online & offline) to see if I can save a bit more by buying one of the unwanted gift cards on Zeek -I'll even check before I pay the bill when dining out, it's so quick and easy. Vouchers easy to access/use in whatever form they come in: printable/not, code or Evoucher direct to phone or email. I've not sold any vouchers yet myself, but the process seems simple enough.
If you use the cashback site Quidco, you can get your earned cashback paid out with a increased value bonus in Zeek store vouchers (which you add to your account as balance to spend at Zeek instead of checking out with a card payment or combined with card payment if the added balance is less than the price of your voucher/s.)

*Keep an eye out on the expiry date if you buy vouchers in advance to use at a later date or to gift*

Purchased a TK Maxx gift card for my step daughter and used my email address as I didn't want it to go directly to her, despite receiving countless emails it appears none of the numbers I have are actually voucher numbers (very embarrassing for my step daughter when trying to redeem in the shop). Despite me e-mailing every day this week (as no phone number available) I have still not received a response. Very disappointed ... indeed. I wonder whether I will receive a response now!!!!!

Sold my New Look card. Says 7 working days I will receive my bank transfer, been 10 working days now and no reply to my email. Not happy.

Had a problem with money being put in Zeek credit instead of a bank transfer, thought I’d be stuck with it, after a quick few emails, it has been completely sorted, top quality service