Zezgo Reviews 

I chose Zesgo because it was the cheapest option. It is very far from the airport. The price is low, but I received an empty gas tank at a rental car place. The representative was rude; he would rather be anywhere but work. If you want to save money, I still would not recommend Zesgo.

$1000 hold on a credit card when I have full coverage insurance and coverage through the credit card I am renting with is beyond ridiculous. The cost to waive it was cheaper than adding my wife as a licensed driver so we could put it on her card. This tacked on $100 for the waiver and then I had to pay another $111 dollars for a Sunpass for what was probably going to be $10 in tolls for the whole week or $25 for each toll that was passed through. Could not use our own Sunpass. Both together was $225 in extra fees after taxes and processing (who are you, Ticketmaster?) that were tacked on and were downright criminal. Bait and switch tactics that had me at a disadvantage since I was pretty much stuck at the rental location at that point. If the "advanced" check in was the e-mail that was received it is extremely suspicious and there is no way I would give the info required for that over the internet. If it's the booth in the location, where I was basically in a Zoom callm well that was downright horrible. Hard to to hear the agent and he was extremely abrasive. The booth was stuffy and hot, not even a fan. I was not shown to my vehicle, nor did anyone go over it with me to review the condition. I have the car fully photographed and video recording as well. I had to click the fob until I located the car. I even had to help the elderly couple who rode in the shuttle with us to get their key and find their car (by clicking the fob also.) The car was filthy. There was stuff all over the roof of the car, the driver's side floorboard was dirty and muddy. The interior windshield was filthy making it almost impossible to drive at night. The windshield wipers were terrible. I almost broke down and bought new ones so I could drive home the one night it rained while we were there, but I knew I wouldn't get reimbursed. Android Auto was disabled on the vehicle so I could not navigate using the dashboard display. I'm sure this was something they tried to upsell me on, but I declined. I could have rented a car from Dollar, Thrifty, or Enterprise actually AT the airport for what I was charged after the surprise fees. Also, the car would shudder and shake at stoplights. I made the receiving attendant, who was the only positive of the rental process, aware of this when I dropped the vehicle off. It was probably ignored.

Prepaid and booked entire trip on Expedia for Tampa. It was one of the only car rental places not located in the airport, that should have been my first sign that this company was bad. But then they asked what insurance I planned on using and I stated my car insurance. I have very good car insurance through State Farm that covers rental cars. They stated my car insurance was not good enough and I had to pay the 100$ deposit plus an additional $222.53 for the 3 days we had booked the car. Every time I tried to ask any questions of why or how this was legal, they would speak in another language to each other that I did not understand and not answer me. They showed me the paper on the desk that says what insurance you need in order to not need their insurance, and even that sheet was a scam. It says right on there, “you cannot add this to your personal insurance, it has to be added 30 days prior to rental. BEWARE! This place is a scam! Even on here, Tampa Florida location isn’t an option for review.

I had a reservation for a car at ZezGo and they said that they canceled my car because I was late. However, there was another company in the building and I got a car from them because I had no other choice! It was the same kind of car I had rented from Zezgo! I think I got scammed because I have a disability! I was charged $998.

DO NOT RENT FROM THIS COMPANY!!!!

On March 25, 2026, we rented a car through Expedia. The total price for the week was supposed to be $274. However, when we arrived to pick up the vehicle, we were told we had to pay a $1,000 security deposit, which was completely unexpected.

What made the situation even more concerning was that deposits seemed to vary randomly. Another couple there was only required to pay a $500 deposit, while a young woman at the counter was told she needed to pay $2,000. There did not appear to be any clear explanation for the differences.

In addition, we were charged over $100 for prepaid tolls, which we would not have come close to using during our trip.

We have rented cars many times and have never experienced deposits this high or inconsistent policies like this. Several other customers at the location also expressed similar frustrations while we were there.

Based on this experience, I would strongly advise others to be cautious before renting from this location and to carefully review all fees and deposit requirements in advance.

What happened here was criminal
I had the same experience in Tampa with being mandated to buy their half million in individual liability for almost $800. I’ll never book through Expedia again

Many many hidden fees upon pick up after you book and pay for the rental online. There is no mention of a $1,000.00 deposit (witch takes 7-10 days to get back) when you rent the car, or a $15.00 a day mandatory toll fee, or $30.99 daily if you choose your insurance and not theirs. I went back to my initial rental agreement and NONE of these fees are mentioned. BUT to top if off, the best part was I got half way to my destination and the back breaks started grinding on the car..metal to metal, non stop grinding. I called them and they refused to bring me another car, and pick up the one I had, they told me I had to drive it an hour and a half back with the breaks grinding non stop. They DO NOT care about the safety of their customers.

Horrible customer service. Exorbitant hidden fees. Booked a package with Expedia with flight and car rental. When we got to the counter they tried to charge an additional $468 for insurance. Mind you I have State farm but that wasn't adequate even though it's listed on their accepted insurances. Customer service very rude. There were 8 other customers that experienced the same thing. Not one person walked out with a car down to the fees they were charging. DO NOT USE THEM!! Expedia should also be ashamed partnering with them.

SCAM COMPANY. Ordered car thru Expedia and was told I had to pay over $300 MANDATORY INSURANCE on top. I walked away and they told me it can take up to a month to have charge they had just put on!!!! STAY AWAY

This company is a 02SCAM to sell car insurance and a $15 per day toll fee package!

It was a total scam. Rented a car in Tampa. Left with no car and being scammed

If I could give this company a zero star I would. I rented through Expedia and upon arrival this company tried to hit me with extra charges for additional insurance. They wanted me to provide the declaration page for my insurance company, which is something I have never been asked to do this with any rental company in the past. I was told that my insurance policy only provided $25,000 per person in case of bodily injury, and in the state of California, $30,000 per person is required. They told me I would have to purchase their insurance which would cost me an additional $240 for the week. I refused. I left there and proceeded to Hertz Rental for a car. They still charged the full price of the 1 week rental , even though I did not get a car.
I should’ve read the reviews before I rented from this company.
It seems as if a company with so many bad reviews would try to clean up their reputation. It’s as if they just don’t care.

Scam,SCAM
Scam,SCAM! If it looks too good to be true, beware! Tried to scam me an extra $1000 for insurance. I showed them my policy and they had some BS reason why it was unacceptable. I told them I would not be screwed and walked out. I had gone through Expedia. Have filed for refund with Expedia and hopefully it goes through! I’m not done with this protest!
DO NOT USE ZEZGO!

Booked through Expedia flight and rental. Arrived Tampa 2/12/26.shuttle pick area on opposite side of airport was confusing as instructions were unclear. Ride to ZeZgo office is over 20 minutes drive from airport. Waited in line as only two staff working with many customers waiting. Was told I needed instance liability of 50000 for the past six months or pay 90 fee daily for their own insurance even though I carry full coverage plus additional charges for Ez Pass daily. This businesses practices I believe are unlawful. Beware and Stay away! Hope Expedia does too!

DO NOT RENT ‼️
I rented through Expedia out of the San Juan, PR location. We called them twice to notify them of our arrival, and waited 35 minutes for someone to arrive. They are VERY misleading, and I see from reading other reviews that everyone got scammed on the insurance portion. They would not take our insurance, even though we have full coverage and made us pay about $500 in addition to what we already paid to reserve. Not to mention, the site offered the car for about $471 for 7 days which we thought was an OK gig. Upon arriving we got rudely introduced to the $500 deposit “policy” and the additional $571 for insurance coverage. Before we even left the lot we noticed the light was coming up for needing wind shield fluid, which we asked them to fill before we left. On day 1, our remote would not unlock/lock the doors, we called and were told to buy a new one and we would be reimbursed. On day 2 we realized Car play/bluetooth was no longer working after we had used it all throughout day 1. It never let us connect after day 1, AT ALL. On day 3, the check engine light turned on. Also On day 3 one of the back tires had a slow leak and was losing air, we had to fill it 2 times during our 7 day stay AND a nice person who was driving behind us told us the back lights were NOT working while they were ON!!! So we had been driving the entire vacation with no break lights. On day 5 we decided to go to the beach and the car started misfiring on the highway, we had to pull over twice. It was all ridiculous, and very frustrating- imagine going on vacation and having to worry about your car rental every morning. We tried to plan things locally because we were really afraid of this piece of work falling apart on us. $500 for insurance on a car that’s all beat up, inside and out, I’m 100% sure any additional damage made on this car would go unnoticed. That’s how terrible it looks. We are very disgusted with this place and how they go on about handling situations, they show little to no care and want you or expect you to take care of any issues on your own, how about giving the cars routine maintenance? How about making sure these cars atleast LOOK like the amount the customers come to spend?? $1,500 later, we are very disappointed and dissatisfied with Zesgo. We have voiced that to all of our friends who come visit the island quite a lot and will continue to make it known to whoever talks about visiting the island in our presence. Never again.

The worst renting Co service i rented a SUV from them in miami Florida I had to mia mover to car rental area from there I had to take a shuttle to the office they send me a link to up load drivers license the app did not work I to wait in line over an hour I called them they told me You don't have to buy insurance if you have full coverage on your own car they told bring dec page of policy I did bring all they asked they told me pay $100 or we don't give you a car I had no choice I paid I paid for a SUV they gave a small car I got back to counters I had to argue to get the vehicle I paid for they are gangsters

this company is a rip off fraud for clients renting a car.
i rented my car through expedia and this company car was listed as a option .
i took it only to find they wanted to charge me $800 for additional car insurance truly not needed.My own personal car insurance was enough to cover as it has in over the 50 years ive been driving.
a raise that up to their customer service rep and the manger on site and they both were non responsive , knowing i was totally correct.STAY AWAY from ZEZGO.

Scam,SCAM! If it looks too good to be true, beware! Tried to scam me an extra $1000 for insurance. I showed them my policy and they had some BS reason why it was unacceptable. I told them I would not be screwed and walked out. I had gone through Expedia. Have filed for refund with Expedia and hopefully it goes through! I’m not done with this protest! I can be a pitbull!! This was in Miami!
DO NOT USE ZEZGO!

Booked the car through Orbitz. They stated that we would be receiving a Toyota Yaris or something similar. When we got to ZezGo the agent told us no, that we would be getting a Chevy Spark. He said Yaris was not available in Florida because they are not made in the US! What a load of crap! My wife and I purchased a Yaris in Orlando in 2008 as a second car and I had at least two employees who drove a Yaris. I said OK then how about something similar as promised. Nope. We got a Nissan Sentra which we had to pay EXTRA for and which proceeded to break down on the second to last day of the rental period. When we contacted them they told us to bring the car back for an exchange (the car was not running therefore completely unable to be returned) then we were told to make the necessary repairs and we would be reimbursed the following day at the end of our rental period. Three months later and I am still battling with these rip off artists. I send numerous emails about one in 20 of which are responded to with a lot of double talk and lack of responsibility on their part. STAY AWAY from ZezGo

This car rental company is a scam please people do not use you will sorry