Zezgo Reviews 

TAMPA loction. We booked a flight/car rental through Expedia. The car rental fee was practically nothing. First of all, we waited nearly an hour for a shuttle to pick us up, even though the flight times were listed in our registration.
After I got there, I showed my ID and insurance (American Family) and was told they 'don't accept AF for insurance." The girl behind the desk was not able to answer any of my concerns. I told her that I have rented many vehicles and NEVER have had to purchase additional insurance. My elderly mother was waiting and getting anxious and I felt I was under duress to go along with what I was told and the insurance was nearly $600 for one week. I also had to give a $300 deposit to cover any damages, tolls, tickets for which there was none. When we went outside, one man took an Uber back to the airport and two other families were as upset as us, but felt there was no recourse, so they also paid.
During the trip, the car wouldn't start so I called them and was told that roadside assist was not part of the $600 add'l insurance I paid for!! I then called my own insurance company who told me that I didn't need their insurance and that this is a "scam practice which nets the company nearly a 100% profit." I called Expedia to report this and the person I spoke with was in disbelief and opened a claim ticket. I am currently working with them to get my money back, but we'll see.
Upon return of the vehicle, no one came out to check the vehicle over, so I took pics of inside and outside. I brought it back with more gas than we left with. When I went inside to take in the key, one man was hollering about his rental and he and his family left by Uber back to the airport as did two young ladies after they were told they needed $700 for insurance. I told the girl behind the desk that they are scamming people and that it will be reported to Expedia and reviews. "Do what ya gotta do, lady." I told her that their customer services sucked and she said, "so do you, so get the hell out of my business!" NO LIE!!! I then heard applause coming from behind the partitions. I cannot WARN anyone enough about this company!!! DO NOT USE!!!!!!!!!! I wouldn't rent a tricycle from these awful people!!!!

i must say all the negative reviews definitely made me deicide where NOT to rent a car ill stay away thank you everyone. customer service is very important.

When we arrrived at the car rental company in Tampa there were at least 5 other couples that were having issues with the pricing for their cars. The price that was quoted was not what was being asked for at the desk. This company is a sleezy sham of an operation. They supposedly look up you insurance policy and then tell you that you do not have enough coverage. I assure you that I do. Each couple was asked to pay from $600 to thousands extra. Most people left without a car.
One couple Ubered 2 hours to get to their destination instead of paying the extra fees.
They also tell you that because you reserved a midsize SUV the insurance costs are even higher. When I asked for a different car, they said that they did not have one even though several people had just cancelled their reservations.
This company is a sham. I will be sending documentation to the AG for Florida as well as Expedia.
NO ONE SHOULD USE THIS COMPANY!!!!!
I ended up paying an extra $600 for this rental.

Zezgo Tampa. The worst car rental in partnership with Expedia. They take you from the airport to the middle of nowhere and tell you that your prepaid rental is not prepaid enough. Your insurance is not sufficient and you have to pay additional money. They asked for additional $215 for a 3 day rental. Do not book from them!

Do NOT use this company! We rented from the Tampa airport, did not realize they were not on site, were charged $50/day for extra insurance ( you need 500k) in liability, and charged $10/day for tolls that we didn’t need. Total SCAM. I was charged another $16 after the car was returned. The company may also be under the name Green Motion?? That’s what was on the van that picked us up.

Worst car rental company ever. I booked through expedia, and when i showed up, they said that they will only accept insurance from 4 companies, if you dont have one of those, then they charge you a high fee, it was like 125 a day for insurance. i left without a car and had to uber to my hotel. and this was after waiting on them at the airport for over an hour

Nearly $2,000 Charged After Return With No Proof & No Supervisor Access

I rented a vehicle from Zezgo Orlando and returned it on February 9, 2026 at 8:15 AM. The vehicle was inspected at drop-off. No damage was reported to me, and I was not asked to sign any damage acknowledgment form.

Four days later, on February 13, 2026, Zezgo charged my card $1,686.88 — almost $2,000 — without prior written notice, documentation, or explanation.

When I called, I was told the charge was for windshield damage and tolls. I was further told the alleged incident occurred on February 12 — three days AFTER the vehicle had already been returned and was no longer in my possession.

This makes no sense.

We did not go through any toll violations, accidents, towing, or incidents during the rental. I have clear photos of the vehicle taken at return, and the windshield was not damaged.

I have called repeatedly all day trying to resolve this directly. Each representative told me they “cannot help” and that I must email. I requested to speak to a supervisor and was not allowed to escalate the issue. I was denied access to anyone with authority to resolve the matter.

I immediately emailed and provided my return photos. Despite that, Zezgo has not provided:

Dated, time-stamped photos of the alleged windshield damage

A return inspection report

A signed damage acknowledgment form

An itemized repair invoice

Toll documentation showing dates and locations

A breakdown explaining how $1,686.88 was calculated

Additionally, my $250 security deposit has not been returned.

Being charged nearly $2,000 days after returning a vehicle, without documentation, without notice, and without access to a supervisor is extremely concerning. The lack of transparency and refusal to properly address the issue forced me to dispute the charge with my bank.

If you rent from this company:
• Take detailed photos and video at pickup and drop-off
• Get written confirmation of return condition
• Monitor your bank account after returning the vehicle

I hope this is corrected, but based on my experience, proceed with caution.

We booked a trip through Expedia that combined our airfare and car rental. The car rental company is called Zezgo. Unfortunately Zezgo is the worst company I have ever dealt with. I had to call Zezgo from the airport 3 times because None of the customer service reps could answer my question reference a shuttle to pick up our car rental company. Once we arrived at Zezgo the scam became apparent. Initially the rep seemed pleasant until she demanded $280.00 a day for additional insurance because she said our State Farm insurance wasn’t adequate. She also told us that Zezgo does not receive any money from Expedia for our car rental. She demanded $2800.00 for our car rental. We were not the only customers being scammed at this time. The customer to our left was being charged $350.00 a day for additional insurance and the customer right after us was being charged $250.00 a day for insurance. There were three groups standing in the Zezgo rental office stuck without vehicles.

If I could give them zero stars I would. Client had a reservation to pick up 2/12. Their flight was delayed and ultimately cancelled. This was booked through Expedia. I contacted Expedia, who contacted Zezgo, and we were ASSURED they were holding the vehicle and the client could pick it up 2/13. When the client arrived, there was no vehicle for them. They were told there was ONE vehicle and it was an SUV upgrade for $160/day totaling $960. The grand total was $1,221.98. FOR A VEHICLE THAT WAS ALREADY RESERVED AND PAID FOR! They prey on people and they lie. Highway robbery, a crime and grand larceny in Florida. This company needs to be put out of business.

Complete scam. Wasted hours and got scammed out of $1000

Worst service, the person on the counter was very rude and misleading.

I had a rental car pick-up in Orlando. You have to call for a ride to get to the rental site, which was not explained at the time of rental. I got to the rental site, stood in line for over two hours. The clerk was so rude and obnoxious. He tried to force their insurance, and when I declined, he was ruder!!! I used my Allstate ins. and I had a Platinum Amex card with ensures the car as well. He also said, I need to put a $1000.00 hold on my credit card to rent the car, even after he had taken all of my insurance information. Then he said I have to pay $20.00 for the shuttle ride from airport to pick-up the rental car. When he got done adding all these extra services and charges it took my bill up an additional $200.00 plus dollars. I showed him my payment summary and said, that don't matter. This is what you have to pay or I'm not renting you a car. It was 10:30 pm and he did not rent me a car because I wouldn't let him overcharge me. DO NOT EVER GO TO THAT ORLANDO LOCATION TO ZEZGO RENT A CAR IT'S A SCAM!!!!! This just happen in Jan. 2026!!!!!

This may seem like an inexpensive option, but, if renting in Florida add $16 per day to the cost of the rental; that is what they charge for road tolls. There is no option, I felt ripped off; used about $30 in tolls and paid over $160. Just be mindful of the extra fee.

If I could give this company a 0 star or .5 star I would. We reserved and paid for a vehicle to rent when we got to Tampa area through Expedia at Zezgo, Tampa Bay location. What are you thinking Expedia! We upgraded to a jeep, then the trouble started. The lady at the desk asked us what type of toll pass option we wanted, then we told her where we were going (Anna Maria Island) and she said that there were a lot of hidden toll fees, but to watch for the signs. I asked again, what would you suggest then she said to go with the $9.99 or $19.99/day option if we're not for sure. So being from out of town, not wanting to get caught in fees, we went with the top option.
THEN, we were required to show proof of car insurance, the employee then said that our insurance company wasn't recognized and had to pay $59.99/day (total: 239.96). Another customer we talked to said they had All-State and that wasn't recognized. Really?
We ended up leaving with the vehicle to Anna Maria Island, we watched for toll signs. We ran into 1, 1 toll to go over the bridge connecting St. Petersburg to Anna Maria, cost $1.75. We saw a .50 cent toll to use the Sun Pass, which was optional and we didn't use it. So total cost to our destination, $1.75. We used the same route back, same cost, $1.75.
When we returned the vehicle in PERFECT condition and gased up per their requirements, I went in and told the guy at the desk what our situation was and that we only spent 3.50 in tolls, he said that there were hidden toll cost and it'd be 2 hours to get the updated tolls. I asked him, so we can't get a refund based on their suggestion and we only spent $3.50 on tolls and he said you signed the contract. So Zezgo made $79.93 (toll fee) + $239.96 (insurance) - $3.50 (our total tolls) = $316.39 extra on us. No customer service given, just wanting the money. We were talking to other customers outside the location about all of our terrible service and undercovered costs, and an employee from inside, who was watching the video cameras, came out quickly, and escorted us to the airport, so no more negative comments were made.
Our suggestion...use the National car rentals in the future is my suggestion. Better customer service, you know the upfront costs, no insurance pressure, and toll suggestions are clear and straight forward.
We're going for an overseas resort trip in the summer and Zezgo is a listed rental company. No go to Zezgo. It's a POS company. We learned a very important lesson on this trip. Again....EXPEDIA drop these guys! Cheap, but crap.

SCAM! Travelocity/expedia should be ashamed being associated with this company. Forced to purchase insurance - even after proving we’re fully covered, gouging for toll fees and holding $1000 on the credit card — even after we were refused the car because we wouldn’t pay for their unnecessary insurance or pre pay tolls. They wouldn’t not cancel or refund

We were forced to buy additional and unnecessary insurance. The guy on the screen said he wouldn’t rent us the car if we didn’t. Blackmail. This was in Fort Lauderdale at night. Horrible company. Should not be used by travel sites. Everyone we ran into while waiting at zezgo had only negative things to say.

100% Scam company - $1000 hold deposit to even get your car - I declined extra insurance. Little did I know, they added it to my paperwork anyway before I signed. It wasn't until the end of my trip when I got my final receipt that I saw that they did that. I confronted them and their response was "You signed the paperwork"- I reminded them that I declined any extra insurance and they said I shouldn't have signed the paperwork then. Not a good business- total scam.

Never again. Hide fee and charge your card after you come back home. Told me they are not accept my Canadian travel car insurance, all other companies do.

I had a terrible experience with them. I waited to get picked up from Orlando airport for over 1 hour…. When I finally went to picked up the car… they sad i couldn’t use my personal card and had me paid $302.26 so I can get the rental….at this point I had no choice. My deposit was supposed to be refunded back to me instead ….they took an additional $88… I called them so i can have a better understanding of why was I charged so much instead the lady hung up on me… I called again I spoke to another person for 5 minutes then got hung up again. Now I’m almost $400 short and have nobody to help me…. Those people are so unprofessional, rude and have no lack of customer service….. I will never do service them anymore

DO NOT CHOOSE THIS COMPANY!!! Tampa,FL
It’s a total scam. You wait for the shuttle to the offsite location for 45 minutes. When you get there they tell you that you need additional insurance totaling over $500!
It happened to me and then I saw it happen to two other customers.SCAM