Zocdoc Reviews 

14,109
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,523 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and professional demeanor. Many people highlight the reliable and efficient service, noting how well it supports their care needs. Reviewers find the user experience straightforward and easy to navigate, with all necessary information readily available. The booking process is consistently described as simple, efficient, and fast, enabling users to quickly find and schedule appointments with suitable providers. Additionally, people appreciate the effective communication, including confirmations and reminders, which helps them stay on track with their care. However, some customers also noted issues with bookings not being recognized by providers or experiencing problems with duplicate appointments. A few other people also felt that customer support was unhelpful, particularly regarding billing disputes or when trying to resolve booking discrepancies.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting the ease of finding qualified doctors who... See more

User experience

Clients share positive opinions on user experience, consistently praising its ease of use and efficiency in... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and efficiency for... See more

Customer service

Customers had positive experiences with customer service, highlighting that representatives listened... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Suzanne was so great! I appreciated her experience, attitude and willingness to really listen. She sent homework each week, but I was terrible at going through it before our next meeting. She was also... See more

Rated 5 out of 5 stars

Love this app! Makes finding and booking a doctor in my network so so easy! Rescheduling or cancelling is also just as easy. I love that all info is there - ratings of the doctor, address, add booking... See more

Rated 5 out of 5 stars

Highly reliable service with clean interactions across mobile and web experiences. It’s impressive and unusual that all my pre-registration info actually made it to my provider and I wasn’t requires... See more

Rated 5 out of 5 stars

Easy to be seen on a short period of time. Great availability and felt the doctor provided me with the information and time needed. Good listener and addressed concerns.


Company details

  1. Pharmacy

Information provided by various external sources

Zocdoc is the beginning of a better healthcare experience for millions of patients like you. With Zocdoc, you can find doctors you love and make appointments online, instantly – no more phone calls or long wait times! But simple appointment-booking is just the start. You can also see what other patients are saying with Zocdoc reviews, stay on top of important checkups with our wellness reminders, even fill out medical forms online – just once – and use them for future appointments. And while there are many ways we work to unite modern patients and doctors, Zocdoc has just one mission: to give power to the patient. We believe there’s no better way to deliver the great healthcare experience you deserve.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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No recent history of asking for reviews

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4.8

All reviews

(14,109)

1,453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a truly terrific experience…

I had a truly terrific experience during my appointment. I can’t recommend my doctor enough! He was kind, an excellent listener, highly skilled, attentive, and completely professional. Most importantly, he was effective—I feel so much better after the appointment. I’m already planning to go back later this week!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

appointment was calm and comfortable

appointment was calm and comfortable, and the doctor answered all my questions in detail and provided clear recommendations. You can truly feel the experience and genuine desire to help patients. Thank you for the high-quality medical care!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding care!

Scheduling this appointment on ZocDoc was very easy to do and I was able to seen quickly. Robert Radtke PA did a great job listening to my concerns and addressing my medical needs! Glad I booked with him!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

It is very simple to find a provider…

It is very simple to find a provider who participates with your insurance on Zocdoc. It cuts out the time it would take to research providers in your insurance network. This company makes the booking process simple and efficient.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

An experienced doctor you can trust.

I found Dr. Zawahiri in Hutto through Zocdoc. I really love him. He’s young but not too young. He’s very pleasant and modest. And he has excellent expertise. He both listens and gives great advice.
I’m 74 and have been to many doctors. I love him.
I highly recommend him.

Plus the receptionist is wonderful!

May 23, 2026
Unprompted review

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