Zocdoc Reviews 13,958

Easy to use system and helpful with reminders

Zocdoc had provided me with a great patient panel; however, the system patients have for reviewing providers is significantly flawed. Patients may leave a numerical rating with no explanation. There is no provision for the provider to respond. Patients use the rating system to punish providers who are prohibited by their state regulatory boards from prescribing excessive amounts of controlled substances. Thereby, Zocdoc allows a platform for patients to slander providers and thinks this is an acceptable review. This is outrageous considering that the company espouses a commitment to integrity.

Excellent and perfect

Very nice and experienced doctor I really like her

Its very simple and intuitive. It doesn’t always accurately reflect insurance coverage, but I’d still continue to use it and just check coverage with the provider.

Fast and friendly service. Provided through analysis of my needs immediately.

Excellent service and care for new patient without any much paper work and no waiting time for medical check up, lab check and refilling of medicine.

Fast and. Easy

Just had an amazing session with Dr. Parry. She asked all the right questions and was so positive and present throughout. Honestly, I wish she could be my therapist—such a rare find! Keep pushing forward, the right support makes all the difference.

I always use zocdo to look for doctors an it always recommends high-quality an qualified doctors. Booking appointments are always accurate never fails

Great service for someone new to an area.

quick and easy, got me connected with a doctor fast.

I didn't have to deal with a new provider on the phone to set up an appointment. Plus the appointment was what I picked, not them.
Didn't have to call, leave a message, wait for a call-back, get put on hold; wait for them to come back to the phone or get cutoff and have to start all over again.
Got to review the providers and their reviews ahead of time. Wasn't rushed.

Easy to do & happy with my first session

Good job I really liked my experience. Thanks so much

It was easy to find providers covered by my insurance.

DOCTORS BEWARE: Do not use ZocDoc! They effectively steal from your small business and refuse to have your back, no matter how much someone misuses their platform to incur charges on your account. It is very possible to have hundreds of dollars MONTHLY worth of bookings made by patients who either 1. Never respond or show up, and/or 2. Misrepresent their insurance, and ZOCDOC WILL NOT CREDIT YOUR ACCOUNT. In their own words: "The booking fee applies regardless of the outcome of the appointment. In certain cases, fees may be waived, but this is not guaranteed."
From our experience backed by documents, emails, bank statements, and more: this is not true, and there is no case where anything is waived. You may very well find yourself paying upwards of $1000 monthly with ZERO patients in your chair from this platform, and HOURS of front office administrative time wasted, along with time you could have gave other patients.
Would you pay $1000 a month to have zero patients in your chair, your time wasted, and business disrupted? In my opinion, that is what ZocDoc has begun to exclusively (in effect) offer in the past year.
Their business model, as well as decision making management, are problematic. Our ZocDoc representative was constantly changing, and regardless, none were any help in making ZocDoc a smart choice for our business.
From my experience as a Doctor and business owner: this company stole thousands of dollars from me (in effect), and I am certain there are many other practitioners who have had this experience and just have not come forward yet. In fact, many already have, check out this Reddit Thread:

Told me a primary care physician was a dermatologist, got charged 120 dollars to be told I was in the wrong place