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Zocdoc Reviews 13,949

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TrustScore 5 out of 5

4.8

Pharmacy
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Review summary

Created with AI, based on recent reviews

Evaluating 1,716 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of the booking process, highlighting how simple it is to find and schedule appointments, often for the same day or within a short period. Many appreciate the website's user-friendly interface, which allows them to easily search for providers, view available time slots, and find specialists who accept their insurance. The staff and doctors are frequently described as professional, caring, knowledgeable, and friendly, contributing to a positive overall service experience. However, some people mentioned issues with the platform's billing practices, particularly regarding charges for canceled appointments or instances where insurance information was incorrect. There were also concerns about the system's accuracy in verifying insurance and preventing out-of-network bookings, leading to unexpected charges for providers. A few other people also felt that the user interface could be prone to errors, especially when scheduling across multiple time zones.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, kindness, and... See more

Service

People report positive experiences with service, often highlighting the ease of finding qualified doctors and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is easy to navigate... See more

Booking process

Users describe positive interactions with the booking process, highlighting its ease and efficiency for... See more

Website

Consumers find the website to be very user-friendly and easy to navigate, making it simple to find and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It doesn't get any easier than Zocdoc. I always get the doctor I want and can see ALL available time slots..without having to wait on hold interminably. I've used it several times now, and my appoint... See more

Rated 5 out of 5 stars

Easy to be seen on a short period of time. Great availability and felt the doctor provided me with the information and time needed. Good listener and addressed concerns.

Rated 5 out of 5 stars

Easy online scheduling, as it should be the standard in the 21st century. I wanted to schedule an appointment with a specialist, and with the medical facility I usually use, the first availability was... See more

Rated 5 out of 5 stars

It was very positive I have high blood pressure which I've had more issues with the symptoms from treatment than discomfort from High Blood pressure. I typically have major issues with fatigue and c... See more

Company details

  1. Pharmacy

Information provided by various external sources

Zocdoc is the beginning of a better healthcare experience for millions of patients like you. With Zocdoc, you can find doctors you love and make appointments online, instantly – no more phone calls or long wait times! But simple appointment-booking is just the start. You can also see what other patients are saying with Zocdoc reviews, stay on top of important checkups with our wellness reminders, even fill out medical forms online – just once – and use them for future appointments. And while there are many ways we work to unite modern patients and doctors, Zocdoc has just one mission: to give power to the patient. We believe there’s no better way to deliver the great healthcare experience you deserve.

Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

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Rated 1 out of 5 stars

This has been a disaster

This has been a disaster. I booked an appointment online and the provider had to cancel it at the last minute due to an elevator malfunction in his building (I can't climb several flights of stairs to get to his office). This is no one's fault but ZocDoc keeps contacting me about my appointment even though I have repeatedly responded that the appointment had been cancelled. I will never use them again!!!

April 29, 2026
Unprompted review
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Reply from Zocdoc

Hi Randie, thank you for reaching out. We’re truly sorry to hear about your experience on our platform. We work hard to ensure a smooth booking process for all our patients, and it’s disappointing to know that things didn’t go as expected after you scheduled your visit. We understand how upsetting it can be to receive notifications for a cancelled appointment. This can happen if the office doesn't cancel the appointment through Zocdoc directly. We apologize for this and assure you this isn't the level of service we aim to provide. We're sorry for the inconvenience.

Rated 5 out of 5 stars

I often turn to Zocdoc to find…

I often turn to Zocdoc to find specialty doctors within my insurance network. My recent experience was finding a GI doctor close to my home with prompt availability, which I was able to do. I had a good experience with that Doctor and the process between Zocdoc appt and the doctors office was smooth.

April 27, 2026
Unprompted review
Rated 2 out of 5 stars

Zocdoc had provided me with a great…

Zocdoc had provided me with a great patient panel; however, the system patients have for reviewing providers is significantly flawed. Patients may leave a numerical rating with no explanation. There is no provision for the provider to respond. Patients use the rating system to punish providers who are prohibited by their state regulatory boards from prescribing excessive amounts of controlled substances. Thereby, Zocdoc allows a platform for patients to slander providers and thinks this is an acceptable review. This is outrageous considering that the company espouses a commitment to integrity.

April 27, 2026
Unprompted review
Zocdoc logo

Reply from Zocdoc

Hi Isaac, we’re sorry for the frustration you’ve had with reviews. Zocdoc uses a closed‑loop review system where only patients who booked and were seen can leave feedback, and our Trust & Safety team can only remove reviews that violate our policies (for example, hate speech, threats, or privacy violations). If you believe a specific review breaks those rules, please reach out to us with details by giving us a call at 866-962-3621 or email service@zocdoc.com so we can re‑review it. Thank you for sharing this feedback.

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