Zoofast 

NO RESPONSE AT EMAILS , NO PHONE AVAILABLE , WHAT KIND OF SERIOUS COMPANY IS LIKE THAT? OK THEY HAVE GOOD PRICES BUT WHEN SOMETHING HAPPENS AND YOU WANT TO CHANGE YOUR ORDER OR TO CANCEL IT , OR JUST SIMPLE TO TRACK YOUR ORDER ... YOU ARE F***ED UP.

I received stained Furet XL cage, marketed as brand new. I'm pretty sure at least bottom of the cage was in use before, as it appears it has animal urine marks in corners. Not even properly cleaned. I recommend to avoid this store, although it's the cheapest. It's cheap for a reason.

Never got my order, trying to contact them for 2 weeks and no response

I Have ordered some dog food from them which on delivery was 2 days over due. The company advised the transport company to take them back and they did that on the 17th of January.
Since then I have send multiple mails on which I had responds such as that we will take care of the matter, or something happened and we will take care of your refund on Friday etc.
I have not yet have had a refund for my order 3 months later.

Really bad site... I bought 65€ products and
after one month trying to contact them to tell me where my order is, they still haven't responded to my messages! It used to be a good site but not any more!

0 star actually! Not a correct seller! I received 3 bags of dog food Nutram, all with an expiration date ending after 40 days. I was shocked to found out that the date was forged! The manufacturer marking was erased ( the bags were dirty so there was track of it on each bag) and they stamped a new date. But how to cover the bad smell! Be aware and better do not order anything, they are cheaters!

Have ordered items 2 times and every time only a week has passed before we have received the item.!

Waiting since 3 month. Never again!

Don't do it! Don't. My order over 500 Euro was prepaid through PayPal. The shop has never sent the order and I am still trying to get my money back after over a month! Schwindler am Werk!!!!

Dear EVERYONE !

READ THIS REALLY REALLY CAREFULLY !

Those peoples have been texting me since about a month that they are very sorry coz they still do not have the product and will get it like in two weeks, then after two weeks i got an other mail again the same text and they are planning to have it in an other 2 weeks....SO ! THEY DID NOT EVEN INFORM ME ON PAGE THAT , THEY DO NOT HAVE THE PRODUCT AND I HAVE TO WAIT FOR 2 MONTHS ! I TRUELY, MADLY , DEEPLY , RECOMMEND YOU TO BUY FROM ANY OTHER SHOP. The peoples who gave this shop full point must have some connection with the local shop and thats it. ! cheers !

-------------------------- AFTER SOME RESEARCH ABOUT THE COMPANY---------------

They can be even a fake company, just be aware about it. they may only get the money, use it, untill we push it back to have refund. I ll update it always with news. at the moment i text them that i wanna have refund. if they try to play me, then they are messing up with the wrong guy, i will really do anything whatever it takes, no metter what and get back my money !

Price Development for ROYAL CANIN Miniature Schnauzer 2x7,5kg

January 2016 SEK 649,32
April 2016 SEK 717,21
July 2016 SEK 745,34
October 2016 SEK 844,33
December 2016 924,73

There name says it all fast!! Very good service l was keep up todate till my parcel arrived,l would order again.

Ordered first time with this company. Lucky I never trust anybody and order to be paid at deliver. According to them the order was shipped the next day. A week and a half later I'm still waiting. The date of delivery at the transport company changes every morning to the next date. My conclusion is they simply do not have the stock and string their clients along. I do not care said I have not paid yet
But anybody beware paying in advance.

Despite my payment through PayPal being made to this company, my on line account with Zoofast stated 'unpaid-cancelled'.
This payment was made on 6Th May and has been sitting in their account all this time.
I find out that the e-mail address for the payment to be made was unregistered with PayPal so therefore it couldn't possibly be paid could it?
I had to cancel my order and start again and reorder through an alternative company. All this waiting, and my animals in need of their diet food! Zoofast cannot possibly care about the welfare of animals let alone the customer care.....Disgraceful.
Thank goodness I attempted my transaction through PayPal.

If a transaction does not go through smoothly through PayPal.....there surely must be something very wrong with that company's administrative department. It was not the fault of PayPal.
I most certainly would not recommend this company to anyone let alone using my credit cards.

Excellent service from Zoofast. Standard delivery, which was free if you spend £25, took only 6 days to the UK. Products were far cheaper than buying over here. Would recommend to others and will be buying from Zoofast again.

They took my money and never sent my order due to food not been in stock. They asked did I want a refund and I said yes. Many week have passed and they wont answer back emails. I feel totally ripped off by this company. Even if they had to reply and say you will get the money or send out order when stock is in but they will not answer to me.

Zoofast might be a few pence cheaper than competitors but there customer service and delivery courier ate the pits. They do not read your delivery and claim to try to deliver 3 times. I know I was in on at least 2 occasions when they said they tried to deliver. 10 days ago I placed an order and paid through PayPal. 4 days later they emailed me to say payment didn't go through. Why it took 4 days to inform me ill never know. I paid again the same day and 8 days later I'm still waiting for my order. That's 2 weeks of my time wasted already. My orders are always over £30 which is free shipping but you get what you pay for. I have used them 4 times now but every time there is a issue. After this order eventually arrives zoofast are getting the chop. Never again. I said that 3 times but this time is for sure. Avoid Avoid Avoid!

This is a false company - they just take your money without delivering the goods.

Excellent service on both occasions,speedy delivery (4 days) considering it comes all the way from Poland.They also have a very good tracking system in place so you know the progress of the delivery.Thank you Zoofast for very good products and service so far.The prices are unbeatable too.
Denise Shelton

I have ordered from Zoofast a number of times. The first order was perfect. From then on it's been different with only 1 other time the order going through reasonably well. They have twice taken my money stating there was stock, but then not had it in stock and didn't contact me at all. I have spoken to the same male on the phone who admitted the stock wasn't in. It took me some time for paypal to get them to return my money, which he wanted to hold onto until they had stock.

The second time, i have tried to contact them by phone and email for days, but nothing. Their answer machine gives you about 10 seconds to leave a message. Our of 4 orders, only 1 went through properly. The other one that was acceptable went through late. Thursdays and Fridays are a bad time to order as the weekend comes and they don't process the order for 2 days, then it's Monday or Tuesday before they process it.

The rest of my orders have been dreadful. It is clear that there is only 1 customer services person there who is hardly ever there. He's polite, but useless.

This "business" charges low prices, but they are awful. One of the items i ordered stated dried fruit and veg in canary seed. It arrived and was so decayed it was unfit for use.

I know it's cheaper, but save your blood pressure, time and money and go to a reputable firm. Zoofast should be called zootake-a-risk, but it is not funny. They take your money and leave you without a clue.

I have contacted paypal to make a claim. They have said they will investigate this company and may withdraw paypal services from them.

BEWARE!