I was looking for temporary cover for a couple of hours so that i could teach my son how to drive,zoom cover provided what i needed at a very reasonable price,other companies only provide at least 1 f... See more
Company replied
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See what reviewers are saying
Driving test cancellation slot notified at 6pm for the next day at 8.10am. My insurance provider was not contactable in this time to check if our car was covered for a driving test. A quick Google t... See more
Company replied
Not badly post for temperature and quite cheap didn't like the 38 day peri cancelling fee and don't see tell after you buy . Think so allowed see what poicely before buy you site crash alots I try bu... See more
awesome afordable company make sure to read terms and conditions along with the cover assumptions before to buy the cover as long you have full uk licence and up to three points on licence them wil... See more
Company replied
Company details
Information provided by various external sources
Pay-as-you-drive car insurance that puts YOU in control
Contact info
United Kingdom
- www.zoomcover.com
4.4
Excellent
252 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
28 DAY COVER USED 4 DAYS No REFUND
August 2, 2024
Unprompted review
Reply from Zoomcover.com
Thank you for your review - we appreciate all reviews irrespective of rating. We are of course sorry that your experience with us was not what you'd hoped.
Zoomcover policies , in line with the vast majority of the temporary insurance market, are non-refundable. This is pointed out to you in the course of your purchase, and means that customers should only buy the cover they need.
In the old days of insurance (prior to online trading) when everything was paper-based, insurance policies could only be cancelled once the certificate of insurance had been returned to the issuing company.
Online trading has made life quicker and easier for all of us, but the sending of certificates electronically means that temporary insurance companies cannot rely on certificates being returned, and this is behind the no refund policy that we see across the market.
Sorry again that it didn't work out well for you this time.
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Great price and good communication.
July 20, 2024
Unprompted review
Reply from Zoomcover.com
Thanks Alison, much obliged!
ease of cover
August 16, 2024
Unprompted review
Fast and easy service
Fast and easy service. Would recommend if borrowing a car from somebody. Cheapest I could find online too.
August 13, 2024
Unprompted review
Easy apply
Hi, Found very easy to apply for one day car insurance and process. It’s time and money saving solution.
August 6, 2024
Unprompted review
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Easy to organise insurance and…
Easy to organise insurance and reasonable price compared to others
August 1, 2024
Unprompted review
Very straightforward process and good…
Very straightforward process and good value.
July 17, 2024
Unprompted review
The worst insurance scumbag ever took…
The worst insurance scumbag ever took my money and don't want to reply to my email and almost got me locked up for believing that I was insured while they roped me
July 16, 2024
Unprompted review
Fabulous Service
Fabulous customer service would definitely recommend
July 16, 2024
Unprompted review
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Misleading admin fee
Easy to insure
Watch out for the admin fee they charge on top of the quoted price very mis leading
June 3, 2024
Unprompted review
Reply from Zoomcover.com
Thanks for your review.
Whilst we know the customer is always right we are struggling to understand your comment to be frank. We always show the total price, including the admin fee, and we feel we are far more transparent about this than most of our competitors, many of whom charge higher fees and are not always as up-front as we are at displaying them!
Thanks anyway,
Zoomcover.
Very bad and useless cover i took cover…
Very bad and useless cover i took cover and brokedown on motorway . Phoned the recovery and they said its not covered (Breakdown) but its written in paper thag i am cover waiting on the motorway since long and trying others
June 21, 2024
Unprompted review
Reply from Zoomcover.com
Thank you for your review. We were very sorry to hear of the long delays you experienced at the hands of the breakdown providers - we believe they have responded to you separately.
All Zoomcover policies include breakdown cover provided by Call Assist. We have put processes in place with Call Assist so that they can validate policies 24/7 from their office with no delays, and we have also agreed a contingency plan with them in the unlikely event that they are unable to do so.
We understand that this does not help much in your case, but we hope that going forward it will ensure that your experience is the exception rather than the rule.
Apologies again,
Zoomcover.
I paid for insurance to start yesterday and still not active…
I paid for insurance to start yester day and I I’ve had no email and it’s shows uninsured online and the mony has been took
June 10, 2024
Unprompted review
Reply from Zoomcover.com
Thanks for your review, and sorry to hear that your experience was not as you'd hoped.
In situations like this please email us at support@zoomcover.com - invariably we can resolve your query by return email.
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Great affordable price for insurance
Great affordable price for insurance, loved it!
June 7, 2024
Unprompted review
Fantastic assist by great help this team and a…
Fantastic assist by this team and a very good and well designed way to get the cover done efficiently
May 7, 2024
Unprompted review
I needed a policy to cover for 3 days…
I needed a policy to cover for 3 days for which I paid but unfortunately the cover I needed got brought forward a week I tried everything to contact this company but only available through email so I bought another policy through the same company and explained the situation hoping my initial policy would be refunded but was told as I found out after sending 2 emails I need to give 29 days notice even my initial policy hasn’t even started yet I personally would avoid this company unless you have fixed dates
May 29, 2024
Unprompted review
Reply from Zoomcover.com
Thank you for your review.
Sorry that things did not work out for you as any of us had hoped.
Our policies are non-amendable : once they have been bought they cannot be changed.
Therefore we agree with you comment about make sure you know what dates you need cover for before you proceed to buy.
Regards,
Zoomcover.com
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It’s affordable and simple to insure…
It’s affordable and simple to insure hourly,
It will be a lot easier and convenient if there would be an app for this temporary insurer.😀
May 22, 2024
Unprompted review
Good price very easy to buy insurance…
Good price very easy to buy insurance always using zoom insurance 👌
May 22, 2024
Unprompted review
Fuss free and great value for…
Fuss free and great value for money,will definitely be using again
May 11, 2024
Unprompted review
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