zooplus.nl Reviews 

I ordered on the 1st of January and so far no delivery, no reply from the customer service or money back. I am a client for a while, and if it goes OK, it's ok, but if you have a problem, forget about it. Deliveries always take a while with them, but 2 weeks is really bad! I cannot get anyone to contact me.

While there are sometimes slight issues with delivering orders on time, their customer service is super attentive and helpful. Prices are among the best on the web.

I have been ordering from zooplus for months,delivery to Den Haag in the Netherlands. They deliver to us with DHL. Every time, and I mean it-literally every order-, I have problems. Delayed, constantly changing dates, not delivered or delivered to collection point because I "couldn't be reached". Today was the last straw that broke the camel's back. Our package is "delivered" in front of our door, of course no photo and of course no package.
Even if you eventually get your delivery, you will have wasted a huge amount of time, better go and buy it from a store.
I am going to ask for a refund today and NEVER again order from them.

Received the item incomplete (unfinished, with complex unannounced assembling work to do), broken and poorly packaged. Scam.

Never again ordering from Zooplus! Every time cat litter arrives all over the place! Just received last part of my order and cat litter all over the place AGAIN, cat food was squashed and some of it was even packed without the original box, just all over the place!

I don’t normally write reviews but I am fed up with zooplus. Last time I had a lot of issues with my package being delivered on time with their delivery service saying they couldn’t find me home even though I was there the whole day. I decided to give them another chance and order with them again since I wanted a big heavy order for my cats litter and food, only to again get messages saying the driver missed me at home so they’d try again another day. I stayed home two days the entire day so they wouldn’t miss me and then I got a message saying my package was delivered at home…. It wasn’t. It took customer service over 5 days to get back to me and just “inform me” my package was at a collection point I could pick it up from but it had to be within 7 days of the delivery so now I had one day to pick it up…. It’s a heavy package which is why i payed to have it delivered on my doorstep, I ended up having to pay for it at another store because of the delay in response about my package and all client service had to say was “oh yeah it’s at a pick up center and you have one day to get it good day” 😒 still waiting for them to answer me about a discount or partial refund because this is not the service i paid for but either way I was done and knew I wanted to leave a review about this. Terrible experience, unhelpful customer service after their drivers service messes up. All in all… never shopping with them again.

Customer for 10 plus years - Poor service AVOID

Just spoken to Tiffany at Zooplus.

I cancelled a repeat order back in July as I already pay for 5% discount on a yearly plan and Zooplus dont give me any more with repeat orders.

Despite no prior email notification of an order a payment taken today 18/9 for an order. The cancellation in July not was not actioned &Tiffany insistent I didn't cancel back in July and refused to cancel order and refund.

In addition, also charged me for delivery.

I do not need the goods at this point in time and had no notification of the order prior to the money being taken from my account.

If thats how they are treating customers now I would avoid using them

Zooplus service is okay but their delivery option is terrible so i will never order it from Zooplus again. They only have DPD delivery option and DPD driver always cancels my delivery. I am always at home but driver says i was not at home so it will be returned to Zooplus warehouse. It happens everytime i order it from Zooplus. So Zooplus sends a new package to me but driver does the same thing again so it is really hard to get a package i order. But it doesnt matter i complain to Zooplus and DPD because they do not care at all. So i will just search for other pet shop. Delivery service is not reliable at all!!! Please avoid it as much as you can.

we have been Zooplus customers for years(fish, cats, guinea pig and now dog)...and we are now looking elsewhere unless we cannot find what we need.
They have implemented some new thing with delivery, asking the customer if for paying less the delivery could take longer. I always declined but this is becoming a joke: 1 week to send a parcel (while I ask to have a fast delivery) so 10 days to receive your pet food is not ok, especially if the customer did NOT agree on a late delivery.
The prices are getting also higher significantly.

we also found a new company bitiba, related to zoo plus I think: cheaper and faster...

So although we have a paid abonnement at zoo plus, it is not worth it anymore and they are not reliable.

Really a pity but over the last 4 orders, between 5 and 10 days delivery, not even an excuse email, it is not ok. Receiving an email saying the parcel is gone while DPD clearly said that the parcel is "announced " is very poor communication if not lies.

Too bad

Everything kept going wrong even though the customer service team does try to help you.

I’ve been their client since many, many years, in two countries I’ve lived in. They’ve lost my order twice in this time and it wasn’t too pleasant, but overall the service is pretty good. I would recommend them!

My package was delivered far away from my home. I drove 10 minutes to pick up my package. Then when i was at the drop off point i saw that my package was completely destroyed. The man working at the drop off point told me that he had to put it in a new box because the original box was completely ripped off. I used to be a customer of zooplus for many years but with this last incident i am never coming back to zooplus.

Always received my order on time. They reply really fast if you have any problem.

PayPal doesn't work on the website anymore, yet they haven't made ant effort to fix the issue
I tried uploading other payments but they weren't accepted
They used to be so good

The store is good, maybe with too high prices on some items, but the 2 starts is for their collaboration with DPD.

DPD is the worst delivery service, and it causes a lot of issues. I have constantly written to them to ask for a different delivery, but they have not changed it. I am now reluctant to order anymore because of that.

This company is the worst. I've been going back-and-forth with them. For about 10 emails letting them know that the earrings I bought are broken and bent. I emailed and sent pictures,then they say they will refund $10. Is that satisfactory? well seeing as I paid 27? No, that's not satisfactory. Then, they send me another email that says. We'd like to help you. What? What is your problem? Then you can go through the whole thing again, then they said okay. We will refund $25. Is that satisfactory? Then I said yes, then I received another email. That said, what can we do for you? OK, how about if we refund $10? Are you kidding me? I would never order from this company again. It is CRAP!!!

I am making at least an order per month. Since January, I a not able to get my order before at least 2 or 3 shipments.

For instance: I made an order 2 weeks ago. After 3 parcels sent by Zooplus, I have yet received it. Zooplus is ignoring my emails and when I call, I am being told they cannot do anything if my address is incorrect and I should call DHL. The address is correct and after calling DHL, I cannot do anything since I am not the shipper.

I ordered some cans of Rocco wet food for my 4kg dog and upon opening one I found a piece of plastic inside, which I could have easily missed and it could have choked my dog since her throat is so tiny. I contacted the company and they could not care less, they just offered to give me my money back and that was all. I did not appreciate them not taking this as serious as it was. My dog could have possible died. Plastic piece hidden in dog food? ……

Delivered a heavy item they sent by mistake half a year ago and they have been spamming me that they dint received it and they also put me an extra fee. Even tho it says delivered on Dhl website with the return code they gave me. This looks like a scam. 7 years costumer, they delay deliveries lately a lot so they just lost a loyal costumer with the last dirty trick. Disgusting people, 3 euro fee and begging for money you dont deserve 7 months now ymoneygrabbers cheapies

Worst customer service EVER!!! Never have I experienced such poor communication and administration. Took me weeks to sort out all the issues. Never again.