zooplus.nl Reviews 

I reported my order didn’t arrive after 3 weeks and they offered to resend, but when it finally came, one of the food bags of my parrot was broken so more than half a bag was lost 😖 not to mention the mess that was in the house 😤

I have been buying from here since 2016, never had any problems. However, their shipment time has significantly increased. They claim next day delivery but since two years it always takes one or two days longer.

solid! Not the fastest shipping, but products are mostly good and if not you get your money back.

SCAM cancelation policy.. Company isn't as genuine as you would think, if you place wrong order, forget they listen! I tried to cancel seconds after ordering but there was no such option even though they would try to gaslight you there was. they won't let you cancel, then you need to wait nearly a week for delivery of the wrong items. I made mistake ordering dog food for large amount of money, they won't let me cancel and I have no funds to buy correct dog food. The customer help line will fill you in with empty apologies and gaslight you. Id never buy anything from them again as they cancelation policy is SCAM. I did inform a girl at customer service I will put negative review if they refuse to cancel it to which she replied its not a problem and I am welcome to do that so here you go I will do it everywhere I can .

Good prices and fast delivery, very helpful customer service as well.

We received 6 cans from Animonda Carny that were rusted and opened and full with insects. After repeatedly contacting the customer service, which didn’t answer for 3 weeks, we finally got a respond. It is not their problem and they don’t give refunds.

So if you do wanna receive old food for your pet included with insects. You should definitely order here. I strongly advise you to NOT ORDER AT THIS COMPANY!! The customer service is horrible and they refuse to solve the problem!

They sent the wrong items. No uk number where to contact them. I ordered cat food they sent me cat litter. Very disappointed. Not sure how smooth it will be yo get a refund.
12 July. Never responded to my emails, didn't get a refund. DONT use this people they are dishonest to say the least.

I am SO DISAPPOINTED - wow.
Costumer support not been answering my email for days now.

I placed a large order with food and a cat tree for which I paid extra for it to be delivered in the evening so It would be arriving whilst I’m home from work.
Surprisingly I got a message right the next day, a Saturday evening for which I had plans. But since I had ordered such a big cat tree I stayed home of course to make sure I can accept it.

So I cancelled all my plans and appointments to wait for the package.

Not only did It arrive extremely late but also only the food arrived!!!

So they split the f-ing package in two & then two days later I receive a message that my cat tree will arrive between 8am & 18pm!!!! What the hell did I pay extra for when they seperate my order and I had to make sure to find a way to be home for the actual package and reason I needed to be home.

Then their incredibly rude delivery guy decides to drop off the massive box at the entrance and run away- meaning my tiny self had to carry this heavy box up all myself with no help- great door to door delivery.

And now that I built it up I realize it’s an awful quality and it’s super wonky and dangerous for my cat to even play on because it will fall apart

A good company 👍
I’ve been buying from Zooplus for more than 6 months for my cats and dog, I am very satisfied with the quality of the products and the customer services!

It’s a trustable company!👍

My personal congratulations with a great job creating a customer service page! (sarcazm)

I got a package of cat snacks bought for zoopoints with a completely free insect eggs(I assume cockroaches) on board. But the most mesmerizing part was when I tried to send a customer communication. Page that is loaded behind the "klantenservice" link is DDoSing the website with multiple reloads, and "surprisingly" I am now blocked by cloudfront.

Awesome experience, 10 out of 10!

Upd: I see the comment below, I even went to Facebook and found their company there and wrote to them, but they haven't answered yet (has been 4 days, probably not really interested in fixing issues).

This company is a shame. I never received my order, I contacted them 3 times already and never get any reply with their automatic file. It’s been more than one month.
They never reimbursed me neither. It happened to me two times already with them. I will not recommend them. Be careful with them because if there is an issue with the delivery or our order they will not help and just keep the money.

Big assortment, usually good value for the money, available in most european countries, friendly and fast reacting customer service.

I have been shopping with zooplus for years. Great competitive prices and fast delivery. Very helpful customer service and fast to resolve and issues or questions. Highly recommend

Always really fast delivery. Good quality of the products and cheaper than in shop. My dog is really Happy when one package of zooplus is coming.

the service has gone very bad, usually the order was delivered the next day and now it's not even shipped. Time to change a shop.

Amazing service and provided next day delivery. They even sent a surprise sinterklaas gift which my kat loved.

I got a 10% discount voucher, I already got my order ready and prior to that:
1. When scanning the QR code, neither the app nor the website added it to my purchase, I had to make the order all over again just to found out it'll be more expensive than without your courtesy.
2.Despite the fact that that's a rip off, I dropped it because luckily I don't have financial problems and I order the merch anyway.
3. When paying, the payment method that I set by default (Paypal) didn't go through, I tried more than once and in different times.
4. I tried to contact Zooplus directly but they have a phantom costumer service.
5. As a German company, you're plain disgusting and this the last time I make an order with you, I'll publish all evidence on every socialmedia to expose your mediocrity and fraude..

Already for several orders they fail to deliver my product. The issue is always the same: zooplus doesn't give the delivery company my full address. Sometimes they only give my postcode. I can't believe they still fail in such a basic task.
Their costumer service is also not polite and takes a long time to answer.

Someone used my creditcard to make several purchases on Zooplus without my authorisation. Though this should only be possible using a secure authentication method (digital bankID, biometric), zooplus allowed the payment to go through. Asking how this could happen; they did not comment. Asking to reimburse the money on my creditcard, they passively refuse to do so. Any serious webshop should not allow obscure payments to go through and take responsibility for they system’s security and customers protection. That’s why, zooplus deserves the lowest rate in terms of trustworthiness in my opinion.

In this case i ordered a closed bench for a very stressed dog to be able to give it calm environment. So i needed the order really quickly 1-2 days it said. But there was no stock here although they let me believe there was so they decided to send it from polen that will add at least 3-4 days. With some products you cant afford to mislead your clients and without any regard for animal wellbeing you have send a message it was ready for pickup the first working day after the order and after email and phone calls still no word on when it will be delivered.

Really scandalous! You should keep better track of delivery information

normally with all my previous orders it might be late for one day but this is really unacceptable. So i will order again but if it ever happens again I will find another supplier.