Wydr Studios Reviews 337

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 252 reviews, reviewers had a great experience with this company. Customers are really happy with the quality and comfort of the products, especially appreciating the wide-width options that are both stylish and well-made. Many people highlight the excellent customer service, noting their responsiveness and helpfulness with inquiries and exchanges. However, some customers experienced issues with the ordering and return process, finding it complex or slow, particularly for international buyers. There were also occasional concerns about sizing inconsistencies, with some shoes being too large or too small despite following sizing guidelines.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the shoes for being... See more

Quality

Clients share positive opinions on quality, frequently highlighting the comfort, durability, and overall... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, praising... See more

Return policy

Users describe ambiguous interactions with the return policy. While some customers found the return process... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Firstly, I do love my boots. They're cute, the toe box is perfect, and they're relatively comfortable. Shipping was great, and I really loved the packaging - it made this more of an experience,... See more

Rated 4 out of 5 stars

Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bi... See more

Rated 4 out of 5 stars

I purchased a pair of shoes from Wyder because I have wide feet. I love the shoes I received however they were too large for me. I didn't see the warning you should order a size down from your nor... See more

Rated 5 out of 5 stars

I originally order a set that unfortunately didn’t fit me. I started communicating with the support team to arrange an exchange. They answered all my question and every email I send. It was smooth tr... See more


Company details

  1. #39 of 60 best companies in Shoe Store

Written by the company

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.


Contact info

4.0

Great

TrustScore 4 out of 5

337 reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Customer Service and Quality

I have received two pairs of shoes from Wydr so far, and in both instances, I misjudged my size and had to make a return. Support was top notch, and the shoes are comfortable and cute. I have a wish list going as well. So happy to have found a brand that understands that all feet are not the same, and that accommodates a wider foot. A+++

November 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Customer Service

Customer service was very patient with me despite ordering the wrong size twice and made it all seemless. They do not supply Package labels in Aus for returns but they fully rembersed for delivery fees. 10/10 Thankyou Wydr

January 28, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed with customer service

I was excited to find your website. However, the shoes I ordered did not meet what I needed. I have been waiting for a return label since the beginning of January.
I hesitate to purchase anything else until this matter is dealt with. I have sent in all the information requested multiple times. While I receive all of your emails telling me about your sales and new merchandise I have yet to receive that return label. I ordered the shoes 12/29/2025. I received the 1/6/2026. I requested a return label 1/8/2026. It is now 1/27/2026.
Please take care of this. The return policy is 30 days. If this takes me past that time because I'm waiting on you then I will consider this website a sham by giving me invalid information.

December 29, 2025
Unprompted review
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Reply from Wydr Studios

Hi there,

We completely understand your frustration with the return process. Our support team usually replies to emails within 24 hours of receiving them. Usually, as long as the return enquiry has been submitted within the 30-day window, we will process it (even if it runs over!)

Would you mind emailing us at support@wydrstudios.com again with your order number so that we can take care of this case for you? If you have any other issues, please don't hesitate to get in touch xx

Rated 5 out of 5 stars

Repeat Customer - Great Fit and Cute Styles

I have been really happy with the fit and quality of Wydr shoes. I have bought more than five pairs over the past couple of years. The Sam penny loafers are probably my favorite, but I’m also really happy with the oxfords I recently bought. I can wear them all day at work, take walks during my break, and my feet don’t hurt afterwards. Shipping can feel like a long time, so I try to assume about two weeks. Customer service is responsive, and they seek out feedback. I also like that they have styles which feel current but aren’t exact replicas of what every other shoe brand is selling. It’s hard to find cute shoes in a WW width, but Wydr has been a great option for me.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Four pairs and counting

I’ve purchased four pairs of WYDR Studios shoes since discovering this brand. As a male, I typically have a difficult time finding Women’s shoes that fit comfortably—even so-called “Wide” width shoes. I was skeptical initially, but these shoes slipped onto my feet like they were made for me! The quality and craftsmanship is impressive. I wouldn’t hesitate to recommend these shoes to anyone who needs or enjoys a true Wide width.

January 21, 2026
Unprompted review
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Rated 4 out of 5 stars

The shoes fit nicely

The shoes fit nicely. I had to walk to two blocks in them. They were comfortable and looked nice. I wish I ordered the patent leather Mary Jane shoes. I felt it took longer for shipping. I never received the free socks that supposed to come with my order.

January 16, 2026
Unprompted review
Rated 4 out of 5 stars

Not wide calf friendly but good customer service

I bought a mystery box and received a cute pair of ankle high boots, but learned the hard way the ankle part is not wide calf friendly. Customer service was responsive and worked with me on my actual measurements to find a replacement. Subsequent purchases of loafers and Mary Jane styles have been high quality and comfortable.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered shoes that took over a week…

I ordered shoes that took over a week to ship. And then they never actually arrived. I had to ask multiple times to have my money refunded. No where does it state they are a Chinese company. All of their info makes it seems like they’re US based minus their very odd customer service hours.

December 1, 2025
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi there,

We understand your frustration in not receiving your order in a timely manner. Our shipping policy states that standard shipping to the US takes 6-10 days and to Australia takes 5-8 days. Sometimes this gets extended because of delays that are out of our control, for example customs.

We do have warehouses globally in the US, Australia and Asia – therefore, your order will be processed from whichever warehouse is holding the item, color and size that you ordered!

For further enquiries, please feel free to get in touch at support@wydrstudios.com

Rated 5 out of 5 stars

Shipping process was a tad slow

Shipping took awhile but totally worth the wait! The shoes are well made, comfortable, and made me look great without looking like clown shoes just because they were larger. I can't say enough good things abouy thrse and look forward to buying my next pair. 10/10 ABSOLUTELY recommend‼️

January 2, 2026
Unprompted review
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Rated 2 out of 5 stars

too big

i really love the shoes but they don't have a smaller size. i have to return, and it's taking too long for them to credit back my account.

January 19, 2026
Unprompted review
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Reply from Wydr Studios

Hi Mary,

If you have already logged your return enquiry with us, our team is probably working on preparing your return label for you (for US orders) or they have shared a return address with you (for AUS orders). If you have already sent your shoes back using one of the following methods, please let our team know at support@wydrstudios.com. Once they see that the shoes have reached the relevant warehouse, they will process a refund to your account, which usually takes 3-5 business days to appear.

For any further concerns, please don't hesitate to email us with your order number so that we can trace our conversation back and help sort this out directly!

Rated 4 out of 5 stars

Change to review

I deleted my initial review.

I still think it’s somewhat deceitful that you have to search to realize only exchanges are allowed if a promo is used. The items I ordered were only 10% off and not some mega sale. Hopefully this point will be made more prominent in the future.

However, after seeing my initial review , customer service did agree to a full refund (minus shipping).

Customer service always replied to emails within 24 hours or less and were courteous.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been really impressed with Wydr…

I’ve been really impressed with Wydr Studios shoes. They’re clearly designed with real feet in mind — comfortable from the first wear, supportive, and actually roomy without looking bulky. The quality feels solid and well-made, and I love that they focus on wider fits without compromising on style. They’re easy to dress up or down and genuinely practical for everyday wear. If you struggle to find shoes that are both comfortable and modern, Wydr Studios is absolutely worth checking out.

January 13, 2026
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Rated 1 out of 5 stars

Shoes are much different from the size…

Shoes are much different from the size guide. Customer service is just AI response and completely unhelpful. Was told I could recieve a return postage label but then they refused to provide it. They have received the shoes but did not provide a refund. Avoid this scam company.

January 8, 2026
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi there,

We're sorry you've had a frustrating experience with our returns process. We have a 30-day returns policy – as long as you submit your return request within the 30 day window, we will get back to you with more details regarding a return.

For sizing issues, we usually ask for images of how the shoes fit on you. Once you've shared the information we required, we will either send you a return label (for US orders) or the return address (for AUS orders, which will be reimbursed on receipt).

For more information on returns or for further help with your enquiry, please share your order number with us at support@wydrstudios.com – we would love to help!

Rated 3 out of 5 stars

Inserts detached and covered my shoes on sticky residue that I cannot remove.

Width is great - as I have slim feet, there is a lot of excess space and I would size down next time.

I used the sticky inserts provided to help the shoes fit better. Following the instructions and only sticking it down once, these did not attach properly and slide around when i wear them. Now my shoes are covered in sticky residue, which I havent been able to remove. Since it is sticky, i can only wear the shoes with socks now, and they are an open toe sandel style.

November 20, 2025
Unprompted review
Wydr Studios logo

Reply from Wydr Studios

Hi Bessie,

Please feel free to send images of this residue issue to support@wydrstudios.com – our team would be happy to look into this issue further. If you have any other concerns, please don't hesitate to get in touch.

Rated 5 out of 5 stars

I am so happy to say that I have…

I am so happy to say that I have finally found a shoe that I love to wear. I have short wide feet and these fit me perfectly. From the day of purchase to the time of delivery WYDR kept me posted on the status of my purchase, they helped me with sizing I really felt important with this company.

December 30, 2025
Unprompted review
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Rated 4 out of 5 stars

Cute & Comfy

Firstly, I do love my boots. They're cute, the toe box is perfect, and they're relatively comfortable.

Shipping was great, and I really loved the packaging - it made this more of an experience, rather than just a transaction.

I do think changes could be made to provide more arch support, but for a day in the office or a quick lunch out these are wonderful.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

I love the shoes I have ordered from…

I love the shoes I have ordered from Wydr. I normally buy a 11W from most stores, but with Wydr they are actually true wide widths and I can wear a 10W. I have 7 pairs and will be back for more. From flats to heels to boots they leave my feet feeling supported and comfortable all day.

January 5, 2026
Unprompted review

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