X-Bows Inc Reviews 28

X Bows Knight with number pad. Number pad never really connected well to keyboard. It eventually died completely. Contacted support and they at first gave me options to fix/replace. I sent back my choice and they just fell off in responding. Reached out again and they sent me a link to order a new one for full price. I won’t be ordering from x-bow again. Quality isn’t there.

Their keyboards are amazing, my joint pain went away in just a couple of weeks and now I can't work without it. Simply amazing!

After months of struggling with wrist discomfort and the early signs of RSI due to long hours of typing, I decided to invest in an X-Bows Ergonomic Mechanical Keyboard. I was a bit skeptical at first, given the unique layout and my years of using traditional keyboards, but this keyboard has been nothing short of a revelation.

X Bows nature. 2 keys started to double press within a month of normal usage. Try to contact support. Almost a month of regular chasing, they are ignoring me. I've posted in the forum, tried the web chat, and email. Nada. Steer clear.

Ordered a set of replacement keycaps. I received a package with the keycaps a couple of weeks later, but one keycap was missing. I contacted the support and asked them to send a replacement for the missing keycap and never received an answer. Tried to contact them once more, but no answer.

Edit: Company contacted me two years after the review as written in the reply and sent me a complete set of keycaps. It seems that they are serious to improve their support and customer relations. I have therefore changed the rating to fours stars. Thanks a lot!

The company is an absolute insult to anyone willing to build a successful one.

1. Misinformation everywhere
They straight out lie to you with the information in regards to shipping times and stock on their website. The stock IS NOT THERE. They are working on a pre-order basis which I know of only because I contacted them multiple times in regards to my order. The ETA shipping on website has nothing to do with reality - shipping was supposed to start in early April, did not happen to mid of April.

2. Support is basically non existent
If you send an email to their support - which is the only way to contact them - the fastest they respond is 2 weeks. This is for a simple update on the status of the order.

3. No responsibility taken for the information provided - when provided
The ETA for the order after the factory issues was 3 weeks. After 3 weeks (mid May) nothing happens, shipping is still not there, the order is in the same status it was for the past 2 months. Another status update request result: dead silence.

Fast forward to today (chargeback process in progress). They contact me offering an upgrade as an apology for the "inconvenience" (almost 4 months to ship a single keyboard). According to them there was a 3rd party team responsible for my order instead of the X-Bows team - which now is back and will take care all orders. Well, I am not willing to test whether that is true or not, given that if you outsource something you should at least supervise it to make sure the customers are satisfied with the service they're provided with - so in my opinion it's just another scam attempt.

tl;dr: Products are not in stock (preorder approach for all); shipping ETAs are there to tease you; contact is very hard and they lie; in the end you will not receive the product.

Avoid at all cost, find other alternatives.

Edit (post reply): Your reply doesn't bring anything new to the table. What you said is already part of my review so not sure what you are trying to achieve here.

All in all it's words vs actions. I choose actions and base my review on that.

Finally I will not change my review ever no matter what you do, since that is what I experienced and others should take that into consideration if they wonder if they should buy your product.

I did order a keyboard from x-bows.com. The keyboard did arrive reasonably quickly. However, I decided that I am not satisfied with the keyboard, and decided to return it. I did not expect any problems, since their website says that they offer refunds for 100 days. When I contacted their customer support for the return, the problems started:

1. The buyer pays for return shipping. That would have been fine, but even though their website states several times that the company is located in the United States (clearly stated so on every product page), the support told me that they require return shipping to China, which is much more expensive.

2. However, they did not even honor their return policy. Contrary to their website, they explicitly told me that if I was unhappy with the product, that this would be my problem and that they will not accept returns. They quoted the exchange policy from their website as a justification, completely ignoring me when I pointed out that they quoted the wrong policy to me and that the refund policy would be applicable.

3. When I insisted that they should honor their return policy, the customer service contact got insulting, basically suggesting I was too stupid to properly have read the policy document.

Follow up after X-Bows response: that was not the issue, i would have paid return shipping. The customer service representative instead refused to honor the return policy completely, insulting me in the process.