I absolutely love my new pole wear from Xana. I wear a 34 DDD/E cup, so naturally I figured besides medium would be too small on me especially in my chest region. But the great thing is the one piece... See more
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The customer service I recieved here was second to none. Had some queries about my delivery and was given a super fast response from Beth. Everything was sorted quickly, efficiently, and I was kept up... See more
Website showed a 30% off discount code and also had an offer for a new customer discount. Neither offer code worked at checkout. Customer service was polite and responsive but it took several tries fo... See more
Actually I am satisfied with you. the order was quickly taken and shipped. But the customs clearance papers were apparently insufficient for the Swiss customs administration and the swiss post. Unf... See more
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4.1
Great
104 reviews
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Zero Class Customer Service
I totally get it that nowadays, we all have to accept delays in shipping and delivery especially for international purchases. But what I cannot accept is "not responding to email inquiries in a timely manner". I cannot accept that 3 days to answer an email inquiry is the norm. I also cannot accept that that 3-day response was only made because I already filed a complaint with PayPal. I placed my order Oct29, got tracking info that shipment is about to leave the UK on Oct31. It is Dec04 now and still no movement in the tracking info beyond Oct31. Worse of all, apart from that last email in mid-Nov, no one from XanaPoleWear has reached out to "own" that my order got lost in transit from the UK and that they have made arrangements to send a replacement asap. THAT would have been GREAT customer service. This is why I will only transact business through PayPal. At least, I got my money back from PayPal. Whew! XanaPoleWear, thank you for the worse experience ever.
December 4, 2021
Reply from Xanapolewear
Hi,
Thank you for your review, we have had a further look into this matter for you and can see that the item has been accepted at the property and it is showing now as delivered on the tracking information.
We unfortunately can not control how long customs takes to process items as this is based on an individual country.
We have replied to you within 3 business days on all occasions as stated within our terms and conditions on response times. We informed you on three occasions that your parcel was in customs and once cleared it would be with you and telephoned the courier weekly to check for any updates.
Kind regards,
Xana Polewear
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I'm so impressed
I'm so impressed. Quick delivery, and I have to note that everyone at Xana is so kind and helpful.
October 26, 2021
Gorgeous items delivered quickly
Gorgeous items delivered quickly. I'm really happy, thank you!
September 22, 2021
Fab service and product
Speedy delivery, loved my i-style jumpsuit! Quality is really good and looks just like the pictures if not better!
August 27, 2021
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You were quick, but...
Actually I am satisfied with you. the order was quickly taken and shipped. But the customs clearance papers were apparently insufficient for the Swiss customs administration and the swiss post. Unfortunately, I had to wait almost 2 weeks (edit: ok, 10 days but it felt like 2 weeks!) longer for my package (I got the package today) and pay an additional fee of almost 50 swiss francs (almost 40 pounds). If the papers were ok, I would have paid only about 10 swiss francs... I'm sorry for that and I don't know what information was missing.
I was pleased that you offered the shoes cheaper, but the fee makes them almost more expensive than bought in Switzerland ☹
I will order my next order to France or Germany and ask my french or german workmate to bring me the package to work 👍 I hope it will be cheaper than to send it to CH 😅
Best regards
August 6, 2021
Reply from Xanapolewear
Hello,
I’m so sorry to hear you have had issues with customs. Your parcel was ordered on the 23rd July and was shipped on the 24th July so it has only been 13 days from shipping to delivery.
If you could send us over the documents relating to the customs charges that you have received we would be more than happy to look through them and to raises queries to the customs, as you should not have been charged.
We do ship internationally to Europe a lot and always use the same customs forms and have had no issues elsewhere so we would really love to get to the bottom of this for you.
Please pop us an email at Support@xanapolewear.com where one of the team will assist you further.
It’s a pleasure to hear you will still order again and hope that we can rectify this issue to make your shopping experience more enjoyable.
Kind regards
Sharon
Xana Polewear Customer Support
Very quick delivery
Pole grip came super quick excellent communications and so well priced will definitely be ordering again
July 22, 2021
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Super fast delivery and packaged beautifully
Fab items, delivered quickly, what more can I ask for?
June 17, 2021
Fuss free and fast delivery
Fuss free and fast delivery. I can now stick to the pole with my favourite grip, dry hands ✋
June 3, 2021
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Happy customer
Very pleased, item arrived within a few days of ordering. Reasonable price too.
May 1, 2021
Excellent service.
April 30, 2021
Wonderful Shopping Experience
The customer service I recieved here was second to none. Had some queries about my delivery and was given a super fast response from Beth. Everything was sorted quickly, efficiently, and I was kept updated throughout. The products are fab! So happy with them and so impressed with the company. Will definitely be buying from these guys again. 10/10 superb!
April 15, 2021
Unprompted review
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Great service
Great service, fast shipping and fantastic products. The jumpsuit is fitted but very flattering. Sizing is accurate and material drapes in the most beautiful way
March 7, 2021
Excellence in every purchase.
After my fist purchase from Xana Polewear, their service and product quality was so exemplary that I have purchased multiple things from them now. If repeat business isn’t a recommendation for a company, I don’t know what is.
January 11, 2021
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