Customer Service is exceptionally great. You get an almost immediate answer through chat. Support Team is very knowledgeable and nice. Depending on where you are located in the world, you are a... See more
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Review summary
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I thought the bank was really good but then they just closed my account. I had not done anything wrong so did not understand the closure. Email said after careful consideration we are closing your... See more
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The App is easy to use, customer service is responsive, its nice to see a business that actually replies via a person and does not rely on often hopeless chatbots. Having a published email address is... See more
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Human beings are available and reachable. We've come this far that this no longer normal. Greed trumps service. While AI can do a lot, there comes a point when it doesn't suffice. So, dealing with h... See more
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Company details
About Xapo Bank
Written by the company
Xapo Bank: The Licensed Private Bank for Bitcoin Believers.
We have spent over a decade perfecting secure, regulated private banking and digital asset custody for those who see Bitcoin as the future of wealth. While traditional financial institutions still fail to understand digital assets and unregulated crypto platforms introduce unnecessary risk, Xapo Bank bridges both worlds. We offer a unique ecosystem combining a fully licensed and regulated members-only digital private bank and VASP designed to help you protect, grow, spend, and seamlessly transfer your wealth with confidence.
Founded in 2013, Xapo Bank is authorised and regulated by the Gibraltar Financial Services Commission (GFSC). We combine the security of traditional banking with the borderless freedom of decentralised assets. Under the Gibraltar Deposit Guarantee Scheme (GDGS), your US Dollar (USD) deposits are protected up to a maximum of the US Dollar equivalent of £120,000. While your Bitcoin (BTC) holdings are not subject to the GDGS, they are secured by digital and offline physical military-grade bunkers. With Xapo Bank, you are supported 24/7 by a dedicated Relationship Manager, a real human being who understands your needs.
What you benefit from as an Xapo Bank Member:
Regulatory & Licensing Information
Xapo Bank Limited is a company registered and incorporated in Gibraltar (Company No. 111928). It is regulated by the Gibraltar Financial Services Commission under the Financial Services Act 2019 as a "credit institution" (Permission No. 23171).
Xapo VASP Limited is a company registered and incorporated in Gibraltar (Company No. 118088) and regulated by the Gibraltar Financial Services Commission under the Financial Services Act 2019 as a "DLT institution" (Permission No. 26061).
* 4% APY is a targeted return and represents a forward-looking projection, not a guarantee. Actual returns may be higher or lower and can vary over time. Past performance is not indicative of future results. Capital at risk. Returns are variable and not guaranteed. The value of Bitcoin can go down as well as up. Only available to investors meeting applicable eligibility criteria, including a minimum investment threshold and an appropriateness assessment. In the United Kingdom, this content is restricted and directed only at Professional Clients or Eligible Counterparties as defined by the Financial Conduct Authority.
** USD deposit interest rates are variable and subject to change at any time without prior notice. The rate displayed represents the current advertised rate and is not guaranteed for any future period. Rates are determined at Xapo Bank's discretion and may be affected by market conditions. Past rates are not indicative of future rates.
*** Bitcoin-backed loans are not available to retail clients in the United Kingdom. Terms and Conditions apply.
We have spent over a decade perfecting secure, regulated private banking and digital asset custody for those who see Bitcoin as the future of wealth. While traditional financial institutions still fail to understand digital assets and unregulated crypto platforms introduce unnecessary risk, Xapo Bank bridges both worlds. We offer a unique ecosystem combining a fully licensed and regulated members-only digital private bank and VASP designed to help you protect, grow, spend, and seamlessly transfer your wealth with confidence.
Founded in 2013, Xapo Bank is authorised and regulated by the Gibraltar Financial Services Commission (GFSC). We combine the security of traditional banking with the borderless freedom of decentralised assets. Under the Gibraltar Deposit Guarantee Scheme (GDGS), your US Dollar (USD) deposits are protected up to a maximum of the US Dollar equivalent of £120,000. While your Bitcoin (BTC) holdings are not subject to the GDGS, they are secured by digital and offline physical military-grade bunkers. With Xapo Bank, you are supported 24/7 by a dedicated Relationship Manager, a real human being who understands your needs.
What you benefit from as an Xapo Bank Member:
- Bitcoin & USD earnings: Make your assets work for you. Earn up to 4%* annual return on your Bitcoin balance and up to 3.35%** interest on your USD deposits. Returns are paid out in Bitcoin keeping your market exposure intact.
- Bitcoin-Backed Loans, USD Liquidity***: Access flexible USD financing against your Bitcoin holdings without being forced to sell. Your BTC loan collateral remains entirely segregated in our ultra-secure vaults and is never lent out, re-hypothecated, or exposed to third-party counterparty risk.
- The Bitcoin Vault: Rest easy knowing your long-term assets are protected by Multi-Party Computation (MPC) technology, physical bunkers, and a strict 48-hour security withdrawal buffer.
- Seamless Multi-Currency Accounts & Stablecoins: Instantly convert and transact across borders 24/7 with integrated multi-currency accounts (USD, GBP, EUR) and fee-free instant stablecoin conversions (USDC/USDT).
- The Xapo Premium Metal Debit Card: Spend globally from your USD or Bitcoin balances with our exclusive metal card, enjoying zero foreign exchange (FX) fees and high daily spending limits.
- Wealth Portfolio (U.S. Stocks & Vanguard ETFs): Build and diversify your holdings by investing directly in blue-chip U.S. Stocks, premium Vanguard ETFs, and selected digital assets right inside your Xapo account.
- Bespoke Human Relationship Management: Experience true premium service. Every member gets direct access to a Dedicated Relationship Manager and 24/7 live-chat support from experts who care about your experience, never an automated bot.
- Bitcoin Beneficiaries: Plan your family's financial future with our regulated inheritance solution. Nominate multiple beneficiaries and your Bitcoin and fiat wealth are transferred to the next generation under secure legal structures, eliminating the technical complexities and security hazards of managing private keys, seed phrases, or physical handovers.
Regulatory & Licensing Information
Xapo Bank Limited is a company registered and incorporated in Gibraltar (Company No. 111928). It is regulated by the Gibraltar Financial Services Commission under the Financial Services Act 2019 as a "credit institution" (Permission No. 23171).
Xapo VASP Limited is a company registered and incorporated in Gibraltar (Company No. 118088) and regulated by the Gibraltar Financial Services Commission under the Financial Services Act 2019 as a "DLT institution" (Permission No. 26061).
* 4% APY is a targeted return and represents a forward-looking projection, not a guarantee. Actual returns may be higher or lower and can vary over time. Past performance is not indicative of future results. Capital at risk. Returns are variable and not guaranteed. The value of Bitcoin can go down as well as up. Only available to investors meeting applicable eligibility criteria, including a minimum investment threshold and an appropriateness assessment. In the United Kingdom, this content is restricted and directed only at Professional Clients or Eligible Counterparties as defined by the Financial Conduct Authority.
** USD deposit interest rates are variable and subject to change at any time without prior notice. The rate displayed represents the current advertised rate and is not guaranteed for any future period. Rates are determined at Xapo Bank's discretion and may be affected by market conditions. Past rates are not indicative of future rates.
*** Bitcoin-backed loans are not available to retail clients in the United Kingdom. Terms and Conditions apply.
Contact info
One Grand Casemates Square, GX11 1AA, Gibraltar, Gibraltar
- support@xapo.com
- xapobank.com
3.9
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Xapo is great!
1. Very responsive to issues. Immediately resolved
2. Card is great. Has worked 100% of time
September 4, 2025
Reply from Xapo Bank
We're happy to hear that our team promptly resolved your issues and that the card has consistently met your expectations. Thanks for your feedback!
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An efficient bank
Its an unusually efficient bank. Things work very well and very easily.
September 3, 2025
Reply from Xapo Bank
We're happy to hear that your banking experience with us has been efficient and easy. Thank you for your positive feedback; we appreciate it!
Some transactions do not arrive
Some transactions do not arrive, and some transactions arrive and are returned to their owners, despite my contacting support and providing information. This happened. I don't know if it's worth paying $1000 for a subscription.
August 27, 2025
Reply from Xapo Bank
Hello! We sincerely apologize for this inconvenience. Our team is in touch and we are doing our best toimprove the experience for you
Great bank
Great bank! I love the user-friendly app, their limited bitcoin focus, the way they communicate but most of all all their products (bitcoin backed loans, savings account and deep storage vault). Really happy about my recent choice to trust them.
June 2, 2025
Reply from Xapo Bank
Hello Christophe! We're happy to hear that! Thank you for trusting us. We truly value your positive feedback!
i would like to have apple pay as soon…
i would like to have apple pay as soon as possible, doesnt make sense to me, a bank like this(fees wise) not having apple pay already set up!
August 19, 2025
Reply from Xapo Bank
We appreciate your feedback and understand the demand for Apple Pay. We are sorry for any inconvenience this may cause. We're actively working to implement this feature to improve our services.
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The worst bank you can imagine!!
The worst bank you can imagine!!! I closed my account after they suspended it and they are not allowing me to take money to my other bank and coming up with useless reasonings on why, STAY AWAY FROM THEM!!!
August 15, 2025
Unprompted review
Reply from Xapo Bank
We truly egret your experience and the issues you faced. Our team has been in touch to resolve this. Thank you for your cooperation!
Instant EUR wire transfers
Their app is intuitive, transactions are fast, and customer support is always helpful and responsive.
July 7, 2025
Reply from Xapo Bank
We're happy to hear your kind words! We appreciate your positive feedback and will do our best to meet the expectations going forward!
High Entry Cost for Standard Features
My experience with ShapoBank has been positive overall — the app works smoothly and the service is reliable. However, I don’t believe the value justifies the $1,000 required to open an account. There are other platforms offering similar returns and features at a much lower entry cost. Great service, but not worth the premium price.
August 2, 2025
Reply from Xapo Bank
Thank you for your feedback. We appreciate you noting the app's smooth functionality and reliable service. We acknowledge your concern about the initial account opening amount. We'll consider your comments as we evaluate our services' value.
Reply from Xapo Bank
Hello! Thank you for your kind feedback!
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Good five star bank
August 1, 2025
Reply from Xapo Bank
Hello! Many thanks for your words! We are happy to hear that!
Reply from Xapo Bank
Dear Fredrik, we're happy to hear that our banking solutions meet your needs. Thank you for sharing your positive experience with us! In case you have any concerns in the future, we will be glad to hear it via talktous@xapo.com
Reply from Xapo Bank
Hello Gerry! We're truly happy our UI and support met your expectations. We appreciate your feedback! In case you have any further feedback in the future, we will be glad to hear it via talktous@xapo.com
Unable to get the xapo card for HK resident
For the user in other countries, XAPO can’t provide the full bank service and I am unable to receive my xapo card and enjoy the bank service.
July 19, 2025
Reply from Xapo Bank
We appreciate your feedback and we are sorry that you were unable to receive your card and fully access our banking services in your country. Our team is working to enable the cards for the members in Hong Kong and we will certainly notify you once it is available. Thank you!
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I opened my account to receive my…
I opened my account to receive my salary (twice a month), and I need to reply everytime the same information from the company who did the deposit.
It's a quite annoying to do it everytime, even after providing my contact with the company.
July 3, 2025
Reply from Xapo Bank
Hello! Thank you for sharing your concern. Our team is in touch to resolve this matter and we are looking forward to your feedback. Thank you
Reply from Xapo Bank
We're happy to hear that our services have been reliable and fast for you. We truly appreciate your positive feedback! In case you have any further concerns in the future, please feel free to contact us at talktous@xapo.com
Hello there Im Jonas Rinkauskas
Hello there Im Jonas Rinkauskas
The Xapo Bank blocked my £175 transfer ???
Told me that running a compliance check, please £175 is a price of pair of shoes,or family dinner in local restaurant !
important is on the same time they asked me to pay them £ 1000 subscription fee ???
Scamers...
June 19, 2025
Unprompted review
Reply from Xapo Bank
Hello Jonas! We appreciate your feedback. We're sorry to hear about this experience. Please contact us talktous@xapo.com so we can review this situation and see how we can improve our processes.
Great experience
Great experience, smooth process, very good service from my account manager who took the time to welcome me and explain me everything I needed.
April 15, 2025
Reply from Xapo Bank
We're happy to hear that you had a great experience! It's wonderful to know that our service and explanations met your needs. If you have nay concerns in the future, please feel free to message us at talktous@xapo.com
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I’m extremely grateful and satisfied by…
I’m extremely grateful and satisfied by Ximena’s work and her team. They’ve been very helpful in every step since the onboarding, considering I’m new to the bank and very far from an expert in finance and the cryptocurrency world. They’ve been there to answer all my (many) questions and provided help very fast whenever I’ve reached out. I’m very happy with everything that being a Xapo customer has brought me so far.
June 11, 2025
Reply from Xapo Bank
Thanks so much for your kind words, Maria! We're happy to hear that Ximena and the team have made your experience with Xapo so positive. We're always here to help and answer any questions you have, no matter how many! We're delighted to have you as a customer.
Reply from Xapo Bank
Hello Jean! We appreciate your feedback and also wanted to inform that we expect the SWIFT rails to be available within the next couple of weeks. In case there is anything else you would like to share, please contact us at talktous@xapo.com and our team would be glad to assist
the support was not only super fast the…
the support was not only super fast the sport was as well super professional and solve all in less than 2 min
May 29, 2025
Reply from Xapo Bank
Hello! We appreciate your review and will do our best to continue providing the best service for you. In case there is any further feedback you would like to share, please send us an email at talktous@xapo.com
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