Appalling. Order paid for on the 1st May (it is now the 30th). No delivery and no responses to my 3 emails to their support address to chase up whereabout.
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See what reviewers are saying
I’ve struggled with ADHD my whole life. I’ve tried all kinds of ADHD medications that somewhat worked but the side effects out weighed the benefits. X brain seriously works, no joke. I’m blown away ho... See more
Ordering was easy from their online store. They shipped the product immediately and the international shipment to the US went faster than promised. The product taste is comparable to other fruit flavo... See more
Placed an order on 1 June, which Xbrain took the payment for. Didn't receive confirmation that my order had been received until 15 June. Followed up on the status of my order (still shows as 'processi... See more
Company details
Information provided by various external sources
We are real people. We work, we party, we have vices, and we have goals. Sometimes we get enough sleep, eat a balanced diet, manage our stress, and sometimes we just do the best we can. Our paradigm shattering supplements are designed to help real peop...
Contact info
Phoenix Park 14, LE67 3HB, Coalville, United Kingdom
- xbrain.co.uk
2.8
Average
406 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Finally received my Total Human months...
Finally received my Total Human months supply by Onnit. Great customer service and communication by XBrian and package arrived quicker than expected and very well packaged. I will definitely be ordering again.
April 14, 2023
Unprompted review
Reply from XBrain
Thank you for sharing :)
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Reply from XBrain
Hello Mike, I have raised this with our shipper to investigate what has happend, I cc you in on a email sent to them. We passed your shipping address over to DHL I am not sure why DHL has mananged to deliver this to the wrong address. We will get to the bottom off this and get your order delivered correctly. Sorry about this mess. Sidenote could they have left it at a neighbour ?
Great customer service and quick delivery
Customer service replied in a timely manner and the product was delivered as expected.
April 5, 2023
Reply from XBrain
Thank you for sharing, and thanks for being an awesome customer :)
I haven’t received anything yet and I…
I haven’t received anything yet and I ordered like two weeks ago. What’s happening?
March 28, 2023
Reply from XBrain
Hello Luke, Your order went out from Xbrain 04 april, I tracked your order via DHL 60120144405262 and it seems like DHL has messed this shippment up some how, I will get on them to get it delivered asap.
Reply from XBrain
Thank you for that awesome review :)
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My order was sent to wrong address
Had some problem with a delivery as it was sent to wrong address. Contacted customer service and they tried to resolve immediately I believe. The CEO was very helpful. It took a while for me to receive the goods but it looked like that was due to the delivery company.
I've also received a partial refund from xbrain for the complications. Which I appreciate. I did not think it would get resolved but in the end I received everything so I can only change my review to positive. Thank you.
April 4, 2023
Unprompted review
Reply from XBrain
Hello Tom, the correct address was given to DHL, This should have been resolved. But DHL had your old Address on the record from when you placed the order. But we will get this sorted and you will get your order.
Easy order process and quick delivery.
March 26, 2023
Reply from XBrain
Always happy to be off assistans :)
Terrible first time buyer experience
First time buyer experience and really disappointed as I never received my order neither a refund. The courtesy of a reply to customers would be appreciated.
March 23, 2023
Reply from XBrain
Hello Karina, Sorry for the late reply here, so glad we got this order sorted.
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I never received my product
I never received my product, it was redirected and returned. Don’t think it had been refunded either.
Edit.
I was not going to be home after 1 failed attempt. I then used the DHL website to organise it to be left at a local shop for me to collect and it never arrived at the shop and I had no further contact from them via text or email. I then called DHL a few days later and got the automated call to say it had been returned. Please resend to my home address or local pick up point.
Thanks.
Craig.
March 22, 2023
Reply from XBrain
Hello Craig, Sorry for this bad experience. I see when tracking your order it had two failed deliveres at your doorstep tracking DHL.com 60120142901323 DHL should have let you know about it via text or email ?
Service and delivery quick and prompt
Service and delivery quick and prompt, would recommend.
March 16, 2023
Reply from XBrain
Thank you for sharing :)
Reply from XBrain
Thank you for your feedback Neraya :)
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easily competes with other companies
Wide range of products that easily compete with others prices,
Only 4 star as not all products I wanted were available.
February 26, 2023
Reply from XBrain
Thank you for your Review Ben! what products are you missig ?
Fantastic product
Fantastic product, best protein powder we’ve used. So glad it’s back in stock. Efficient ordering and delivery info.
February 23, 2023
Reply from XBrain
Thats is great to hear :)
First class service
February 8, 2023
Works like it’s supposed to
February 5, 2023
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It is the best methylene blue on the…
It is the best methylene blue on the market, really an incredible nootropic, the shipment was faster than expected, the service and excellent follow-up.
February 2, 2023
Regular deliveries on time
Regular deliveries on time. The product has definitely sharpened me up regarding my ability to "not lose the thread" of what i'm talking about!
February 1, 2023
Reply from XBrain
Glad to hear from you Sir :D and always happy to help :)
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