Xentair International Ltd Reviews 386

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising their exceptional service and the high quality of their products. Customers consistently highlight the prompt dispatch and fast delivery of orders, often noting that items arrived well-packaged and as described. Many appreciate the helpful advice and clear communication from the staff, making the entire ordering process straightforward and stress-free. However, some people mentioned issues with delivery, including one instance where a purchase had not arrived and another where full postage was not paid, incurring extra costs. A few other people also felt that mounting screws were not included with their order, requiring them to examine another printer to understand what was missing.

What people talk about most

Product

Reviewers express satisfaction with the product, frequently noting that items are exactly as described, of... See more

Service

Users describe positive interactions with service, consistently praising its helpfulness, efficiency, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are exactly as... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We buy consumables and parts (Xerox) from Xentair quite often now and they are very good. They try to go the extra mile, ship the orders in good time and generally do a very good job. Their prices a... See more

Rated 5 out of 5 stars

I received absolutely amazing service from this company. Paul in particular was outstanding. I had a Xerox printer that looked like a complete write-off, especially with Xerox restricting access... See more

Company replied

Rated 5 out of 5 stars

I had a truly excellent experience with this seller. I ordered a WiFi kit for my printer, which was dispatched the same day—impressive speed! Unfortunately, the first kit wasn’t recognized by my p... See more

Rated 5 out of 5 stars

We've been frequently purchasing Xerox consumables and parts from Xentair and have been thoroughly impressed. They consistently strive to exceed expectations, delivering orders promptly and maintainin... See more


Company details

  1. Toner Cartridge Supplier
  2. Copier Repair Service
  3. Office Equipment Repair Service
  4. Printer Repair Service

Written by the company

We are Xerographic specialists and supply parts, toners, drums, spares and fusers for all types of Xerox, Konica, HP, Ricoh and other devices.


Contact info

4.9

Excellent

TrustScore 5 out of 5

386 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent friendly service as always!

I am always very impressed with our service from Xentair.
As always, their communication is prompt and friendly and they will do everything they can to help.
Delivery is super quick and arrives well packed and I haven't ever had a reason to get in contact with them with any kind of complaint about their products or services.
I can't fault our customer-supplier relationship

March 11, 2026
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Rated 5 out of 5 stars

APPRECIATION FOR BEST SERVICE I R

1. TRUSTFULLY
2. RESPECTING AND VALUING CUSTOMERS EVEN IF THEIR BUYING LOW PRICE GOODS
3.EXACTLY AND HIGH QUALITY PRODUCT

February 10, 2026
Xentair International Ltd logo

Reply from Xentair International Ltd

Hi Jerome, thank you so much for taking the time to leave such a kind review! We are thrilled to hear that you enjoyed our responses and to the service that you received. Our team strives to provide the best experience possible, and feedback like yours makes it all worthwhile. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Outstanding Service – Above and Beyond Expectations

I received absolutely amazing service from this company. Paul in particular was outstanding.

I had a Xerox printer that looked like a complete write-off, especially with Xerox restricting access to replacement parts. Paul truly went the extra mile. We sent him the main board, he quickly diagnosed the fault, identified the exact parts required, and made the entire process straightforward and stress-free.

I would 100% recommend this company to anyone needing expert support and exceptional service.

January 5, 2026
Unprompted review
Xentair International Ltd logo

Reply from Xentair International Ltd

Thank you for the incredible feedback! We are so proud of the culture we’ve built here, and it’s heartening to know that you’ve felt supported and empowered during your time with us. So if you ever need support in the future, you know where to come.

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Rated 5 out of 5 stars

Very professional and reliable

Great buying experience, quick delivery, strong pre-sale support

February 3, 2026
Xentair International Ltd logo

Reply from Xentair International Ltd

Wow, thank you so much! We are so lucky to have customers like you. Just a reminder: we’ve always got your back! Don’t be a stranger if you need anything at all.

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