Comcast Reviews 622

I wish I could give a negative 1 star. Stay away their pricing is misleading, their reps are incompetent, and their customer service is trash, to put it politely.

I am currently an Xfinity Mobile customer. I recently inquired about purchasing a new phone and adding a line to my account. When I called, the first time, and after being on the phone for an hour, to make the purchase I was told that my monthly payment would be $144.57. The next day, my order was canceled in their system for some reason. The next day I called, I spent an hour and a half with this rep, who quoted a monthly bill of $181. I told him that wasn't correct, and I asked to speak with a supervisor. The supervisor did a re-calculation and then I was told my new monthly payment would be $151. The next day my order was canceled, again. This time, I asked to speak directly with a supervisor. I spent almost two hours with Irene, and then I was told that my new monthly bill would be $164. I told her they should honor the price that I was originally quoted. She refused. I am seeking for Xfinity to honor the price that their reps give.

I have been in a NIGHTMARE ever since I considered switching to Xfinity Mobile! First, I never received the phone I ordered but because I could not get customer service to help I am paying for a phone I never got. Now, they are charging me for phone service on the phone I never got and line I never activated. It is IMPOSSIBLE to get any help! This whole experience has cost me time, money and my health! The frustration over this nightmare has caused me to have chest pain!!!!!!! Please warn everyone not to make this mistake!!!!!!!!!

Statement: Comcast Worker turn fraudulent celling phone in my name after I left the store at 2:19 PM. The phone was done at 2:31 PM

11/28/2023 I gone to the Comcast Store located at 3911 133rd ST SE Suite 102 Mill Creek WA 98012. At approximately 2:05 PM to pick up Internet model 37 only. I was offered a phone line which I had

rejected over and over. By Casher ZX4, receipt ZX411082341938050007, Account # 848983416286XXXX, Name: Equipment issued was Serial number AC4CA537D901. Modem 37/phone Equip# XI11SC5222703CIBRCO.

I never owned a iPhone in my life and still do not. I have never opened a cell phone up with Comcast nor brought a phone to Comcast.

The work implemented a false IPhone under my name, by opening up a fraudulent account. With a false IPhone 12. Serial Number F176GH1G160. IMEI 353031111340806. F176GH1G60FOX.

Fraudulent Comcast Account 10070742454. I would only find out ones money started coming out of my bank of count. I deal with Comcast on this issues, but they have ran me in circles and now have filed false statements in a letter with Washington State Attorney General Office.

I have no idea if this same IPhone has been used in other fraudulent acts by Comcast Staff, but I believe that it is important to give this information to Law Enforcement based on Comcast Criminal and Civil Violation. And also, violations in the area of ( Violations of section 3729. 31 U.S Code § 3730 - action for false claims.)

Washington State Attorney General #666421

On April 26, 2024. Felisha S XM Executive Resolutions created a false letter with multiple false accusations. Making false claims she spoke with me about things she did not. She stated she would look into things and contact me Back and never contacted me back, but gone on to make up many false allegations.

On 1/28/2024. Xfinity also, released my ACP Account to a fraudulent. After I addressed to Xfinity that is was fraud. Do not release my account to any one. All I have ever used was Comcast/Xfinity.

Though Comcast/Xfinity were warned. Comcast/ Xfinity still released my account to a fraudulent company with reckless regards to the damage it would do to me as a customer of Xfinity. It is proven that TruConnect used my data wrongly. Since Comcast/ Xfinity have lied so much Comcast/Xfinity fails to correct Its errors and false accusations made in the letter to the Attorney Generals Office.

If Comcast/ Xfinity can violate customers this easy and the legal system or Attorney General office refused to deal with them according to law and Comcast False Accusations. The Attorney General Fails to process law is stated and false to treat certain people Fairly and Equal Under The Law. Taking such company's words at Face Value, without submitting Proof Of Evidence to Back such claims.

In Washington State many Blacks Cases are written of and no Justice is pursued by the state legal system, because Washington State has found it easier to violate certain people by stats, race and class. Give corporations the authority to violate innocent customers based on stats, race, and class.

This torture as gone on from the time I found out in December 2023 until now. Comcast/ Xfinity fails to fill correct their faults and retract the false allegations made.

I would discover around December 30, 2024. When money started coming out of my account. The dude instead of setting up my Internet modem, was using my phone to set up a false account and used my banking information attacked to my Xfinity Internet net only. Send mail to spam mail.

These acts started November 8, 2023 - July 27, 2024 and still no resolved.

I have received a response from the seller as they examined the charges and found them inaccurate even after using their advanced tools. However, they forced me to pay the amount or they send it to collectors even after proving that I didn't use their services outside of the U.S.

Example chat ids

Agent name: Sajid
chat ID for reference: 332253127733738984.

Agent name: Nausheen
chat I'd for reference: 908150538700759523

This is a scamming company and I will report them everywhere. Please help me out with a refund. I have more proofs to send if you need from me.

I canceled my Internet service because it went out every single day and I had to reset my router, I canceled my Home Phone. I canceled my TV service and I kept my cell phone service and then they charged me $50 extra per line because I cancel all my other services. They are ridiculous. I paid them over 300 and something dollars in March and then they never send me a final bill. I was told it was paid in full and then they sent me to a collection agency owe 150 bucks more . Beware of their service do not use them. They are horrible.

Xfinity mobile worst business I have ever dealt with...deceipt, cowardess, and just plain rip off.
When leaving this company they will not give me a final bill for last month service and paying off my phone to the tune of $400. What company does not provide a final bill!!! The kicker is I need one to provide my new carrier proof as they will pay off the phone with previous (Xfinity mobile). Im assuming that these carriers know this and do this to make things difficult. Well I am going to dispute the charge until I get a bill as know one should have to pay a charge without a bill of itemization to show what your paying for! Not to mention being told to go to a store and get the bill just to hear the same sorry cant do it! Waste of my time and energy. Total zero for common sense and common business practice. These losers will never see another dime from me and I will rip them in conversation every chance I get.

If I could give negative 20 I would. Switched from T-Mobile to XFINITY . Ported my number and my phone hasn’t been right since. I am beyond pissed

If I could give them a - star I would. I was convinced to get 2 lines at $30 a month and a discount on my WiFi internet. I activated one line on the 26 of the month and the other on the 14th of the following month. Once my first bill arrived I got charged $112.77 no biggie it was activation fees and a few days for the previously month all on one bill. I login into my app and my bill is 111.32 but the 112.77 was already charged to my card so I call them to ask why I still had a bill for 111.32 they said they have no idea where it came from and to dispute with my bank. And that’s when the nightmare started. I disputed with my bank but every month would get 2 separate bills for 2 separate billing cycles I called countless times, went to the store in person no one could explain. I filed a complaint with the fcc and finally a lady named Kacie reach out and none of her explanations made sense either she is trying to tell me that both bills were valid because I activated one line before the other and changed my address. When I told her that made no sense she keeps threatening me with wanting to take the credit they had given me for the 112.77 away saying the bill was valid! So I asked again how can it be valid 2 lines at $224 a month and again she goes back to accept this or we are reversing the credit. Keep in mind they sent another bill to collections and I kept getting emails about different bills for a different billing cycle every month. I missed work to go into their store and they couldn’t even solve it. So after countless hours on the phone, missed work, stress all I got were threats of taking the credit which is rightfully mine away. DONT DO BUSINESS WITH THESE LOSERS! Money hungry rude disgusting individuals. I’ll be canceling everything I have with them! Scammers!

DO NOT SIGN UP WITH XFINITY MOBILE!!! THey are very sneaky and unethical. They had an offer of buy one get one free mobile service and said I get 2 lines for $30 for one year. I even recorded the conversation with the rep. They honored it for 2 months, then I noticed my bills were $60, double. I have to call every month and they said that they made a mistake and would give me a credit of $30. I have to do this every month. When I call, they say that the promo came off and they added it back, but the promo never gets added. I am so frustrated and I waste my precious time to call every month to settle this issue. I am switching back to Tmobile. Xinfity is disorganized, unethical and incomptent!!

Comcast contacted me to move my lines from ATT to Comcast Mobile. They offered me $200.00 for each line we moved from ATT to them. I have the email from the sales rep Jonason Holland confirming that we would receive them within 4 weeks. Its been over 7 months and 16 phone calls, being put on hold for hours then disconnected, being lied to saying they are coming but never received. Called the 800# for the gift card redemption center every month and nothing was ever submitted by Comcast. I believe they committed FRAUD in enticing me to move our phone lines with NO intension of EVER honoring their enticement to move my lines. Please respond if you have had the same issue. Class Action Lawsuit!

Don’t even think about switching to xfinity mobile…you will regret it. I tried to switch from Verizon to xfinity. Their instructions on how to do that did not work so I called customer service..in Pakistan. They completely messed up my phone rendering it useless . I spent 3 hours one night, almost the whole day next day and a few hours the day after trying to resolve the issue. Each tech i got on the phone said the previous tech didn’t know what they were doing but they did…uh-huh. I finally talked to a supervisor who was no help at all and nothing was ever resolved. I couldn’t switch back to Verizon fast enough

Do yourself a favor and DON’T GET XFINITY MOBILE. The service s***s, I changed from T-Mobile to Xfinity Mobile on the recommendation of the salesman. Which was a mistake! I went into xfinity and cancelled my mobile service, I paid off my charges on my account. Xfinity continued to charge my credit card monthly 5 more times until I reported my cc lost, I called Xfinity monthly to complain that they improperly charged me and to reinform them that I cancelled my mobile account only to be billed again the next month, and so in a circle. Now 13 months later, I get a call from a collection agency stating that I am past due on my mobile account and it is in collections. They are trying to convince me that I am to be billed continuously until I have pay them in advance of any anticipated billing that may be incurred.
They have had the 5 charges that I disputed reversed to recharge me again and now they are saying that I still need to pay up for services not rendered.

Everything really went wrong. Service is terrible.Communication is terrible.Everything about xfinity mobile is just awful.

Free promotional phones aren't.
They charged us the full amount and when we asked why. They said we activated late? Never had a time limit to activate mentioned.
It was December, So I gave as a gift for husband. They imported a number we didn't want and when I called over and over 39 times each person said it would be my last call.
They lie to get you off the phone.
Wicked Tricksy And False

XFINITY PUT LOCKS ON MY PAID OFF DEVICES WHEN I DECIDED TO GO TO T MOBILE, T MOBILE WARNED ME, I DEFINITELY WANT TO SUE

Very slow service, receive voicemails days late, missed calls n told by caller always goes to voicemail and my phone is never off and service area says good service. Will put things in archived that I did not place there. Would not recommend and stay away from the Motorola Moto g free phone or free after rebate...junk.

They don't even deserve one star. I closed my account with them two months ago and now they have just charged me $76. for the service I cancelled. I have been waiting on a refund for two weeks now and when I called they are saying it is only $26. what kind of crap is this. Also it would be nice to actually understand what they are saying. I don't mean to offend anyone but it is hard to understand what they are saying half the time.

There was never a card sent out to me and I currently don’t have a address for you to send it as a physical card it’s supposed to had been a via virtual prepaid card sent to my email address and it’s never been sent because y’all beenBS always something different and still ain’t provided my card I should sue all three companies for false information leading people on to get wrapped up in y’all’s 💩tty service and promotions and products ima definitely make sure I let as many people know about this eas possible and make sure I can help others avoid your scams and lies xfinity Comcast and Blackhawk network have all 3 been full of 💩and lies after lies the dates have changed 15 times the card has been sent not sent then sent again and never once has a card even been printed out to me cuz it shows it on the site yall failed to put my information in the system on time is what happened and now I’m the one having to deal with the 💩because y’all failed to do your jobs and instead of being a loyal and honorable company and fixing y’all’s fk ups you just dragging it out thinking someone will just forget about it but I get a reminder every time I get a bill so I won’t forget and I will let everybody know the grief your company’s and stress caused by y’all I might even see if I can’t sue for negligence and mental anguish for all the stress caused by this situation being I have written down every agent ID all 4 case numbers tracking dates everything and being I have high blood pressure this definitely has put added stress to it hope y’all enjoy this court battle and I’m not settling out of court I’m going all the way I don’t give up easily so y’all wanted it the fights on I will see all three companies in court

Okay new chance for Comcast. I spoke to the Redemption Center. They instructed me to speak with Wireless again and to a manager. I did ask for a manager, the agent said she had to get with her supervisor first.
It seems they put the cards through. I will check in a few days with the redemption center to see if they did do this. If all works out it takes 4-6 weeks for the cards.
I will clear the review when this situation is resolved. So a positive we hope?

Don't believe the Credit Card Promotion. Started service was told they give a 200.00 Credit card for each line brought in from another service. Takes 90 days.
In January of 2024, received 1 credit card for 100.00. I called the salesperson, they said they told them and the department would get with me.
No response after many calls. Only they say oh no one is for 100.00 and the other is 200.00. No, not what I was told.
Anyway haven't received another credit card either and it now is April. Been calling since January and each person says they are escalating the issue. Right. each time I call they tell me it wasn't escalated.
Service my phone drops network all the time...without realizing it at times.
Where is my 200.00 card for 2nd phone done the same day in September. Where is my additional 100.00 that I was TOLD I would get for transferring service... And if not for all the dropped networking I get...lol

We had a terrible experience with Xfinity internet (constant freezing on Zoom) and they couldn't fix it, but they had a monopoly in our location. We were thrilled to leave as soon as we had another option. Then Xfinity mobile wouldn't release 2 of our family's 4 mobile numbers, causing people to be without phone or text access for 10-14 days! In the process, the impossible customer service kept promising fixes and putting us off for days at a time, and when we finally got access to top secret high level customer service, they did solve the problem, but to do so, they had to create 2 dummy phone numbers. We were assured those accounts would be cancelled.

Not only was that untrue and we were charged for another month, but when we noticed and got on chat to remove the accounts, two different agents on two different days told us the account would be cancelled - we even got cancellation confirmation emails - and yet Xfinity kept charging us and eventually sent our account to a collections agency! For something we didn't even use! They aren't real phone numbers or accounts!

I've never in my life worked with more incompetent customer service!